I have received the watch in perfect, brand‑new condition, exactly as described and with the warranty card included. I appreciate the seller’s honesty and professionalism. Despite the delivery delay... See more
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See what reviewers are saying
This was the first time I purchased a loose gem and everything was exactly as stated in the listing. The seller was very kind in answering all my questions and explained everything I had questions abo... See more
I recently purchased this painting, and I couldn’t be happier with it. The quality is outstanding, the colors are vibrant, and the details are even more beautiful than I expected. It looks perfect in... See more
I had been searching for MONTHS- world wide, for a 1884 (affordable) first edition of that Holy Grail of Fin de Siecle French literature, the decadent masterpiece: "A Rebours" by J.K. Huysmans. I FINA... See more
Company details
Written by the company
Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more.
Written by the company
Contact info
Netherlands
- Catawiki.com/help
- catawiki.com
4.4
Excellent
136K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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False advertising
Bought something from a “UK seller”, specifically to avoid import duties.
Item was shipped from Thailand. Additional customs duties have been incurred as a result.
Catawiki support has merely apologized for the “confusion” and said they are not involved in determining shipping or customs duties. Totally understand that, but there is no “confusion” at all, only false advertising which they are completely ignoring.
Won’t use this site again as buyers aren’t protected.
15 June 2026
Unprompted review
Reply from Catawiki
Hi Ana,
Thank you for taking the time to share your experience.
We're sorry to hear about your disappointment and understand why unexpected customs charges would be frustrating, particularly if you believed the item would be shipped from the UK.
While import duties, VAT, and other customs charges are not included in the winning bid price and may apply when an item is shipped internationally, we appreciate that your concern is not about the charges themselves, but about the shipping origin of the item.
To help buyers make informed decisions, the shipping location is displayed in the "Shipping" section of each auction listing. If the item was shipped from a different location than the one stated in the listing, we would certainly want to investigate this further. In that case, we encourage you to continue working with our Customer Service team so they can review the details of your order and the information provided in the listing.
You can find more information about VAT, customs charges, and payments here: https://www.catawiki.com/en/help/paying
Kind regards,
Catawiki Webcare Team
https://www.catawiki.com/en/help
Total support blackout & Unfair claim rejection - Order 46721153
am forced to write a public review because Catawiki's customer support is completely unreachable: the mobile app chat is glitching, the help center links return 404 "Page not found" errors, and generic support emails reject incoming messages.
I am formally contesting the insurance rejection by XCover regarding Order n° 46721153 (Lot 103955277, DPD tracking 05222388700197). The insurer claims "insufficient packaging," which is completely false and unfair.
My unboxing photos prove that:
1. Every single porcelain item was wrapped in multiple layers of professional bubble wrap and deeply embedded in green foam packing peanuts, strictly following official guidelines.
2. The visible textiles were only used as peripheral void-fillers to stabilize the package and prevent movement, not as primary shock absorbers.
3. The porcelain service was shattered into sharp, clean pieces, proving extreme structural impact or heavy crushing while under DPD’s logistical custody.
As a seller, I fulfilled my obligations perfectly. I demand that Catawiki immediately suspends the automatic refund to the buyer and that a human claims manager contacts me directly to manually review this case and the photographic evidence.
19 June 2026
Unprompted review
Reply from Catawiki
Hi Arline, thank you for taking the time to share your experience.
We're sorry to hear about the frustration you've experienced, both with contacting support and with the outcome of your insurance claim. We understand how disappointing it can be when you believe an item was packaged appropriately and the claim decision does not reflect your expectations.
While we appreciate the detailed information you have provided about the packaging and the evidence submitted, we would like to clarify that insurance claims are handled entirely by XCover as the insurer. Although insurance is available through our platform for convenience, Catawiki is not a party to the insurance contract and does not participate in the assessment of claims, nor can we influence, review, or overturn claim decisions.
We also understand your concerns about the claims process itself. If you disagree with the outcome of your claim, we encourage you to continue your communication directly with XCover and provide any additional evidence they may request as part of their review procedures.
We can see that you’re already in touch with our team about this. They’re reviewing your case and will continue supporting you directly with the next steps.
Kind regards,
Catawiki Webcare Team
https://www.catawiki.com/en/help
I am client for about 3 months...I truly recommend them.
I am client for about 3 months ...,not the first time buy from them.I never have any problem with delivery or item...I truly recommend Seller
18 June 2026
Reply from Catawiki
Hi Emilian,
Thank you so much !
We are thrilled to hear that you had an excellent experience on our platform. Whether you are buying unique items or selling pieces from your collection, we work hard to make the process as smooth and rewarding as possible.
Thank you for being part of our global community of collectors, and we wish you the best of luck in your next auctions!
Sincerely,
The Catawiki Team
Reply from Catawiki
Dear Werd,
Thank you so much for your great 5-star review!
We are delighted to hear that your order arrived safely and that you experienced such a fast shipment. Providing a smooth, secure, and speedy delivery is exactly what we aim for with every auction.
Enjoy your new acquisition, and we look forward to welcoming you back to Catawiki soon!
Sincerely,
The Catawiki Team
they have interesting products
they have interesting products, but for dismonds and metals -
nonsense. You cant see the minimum bid. Which is essential for such products.
not statisfied at all. Strange strategy.
18 June 2026
Unprompted review
Reply from Catawiki
Hi Anatole, thank you for sharing your feedback.
We're sorry to hear that the bidding process did not fully meet your expectations, especially when it comes to items such as diamonds and precious metals, where clarity and confidence in how auctions work are particularly important.
To add some context, on Catawiki, buyers can place bids directly or choose to set a maximum bid. When a maximum bid is set, the system will automatically place incremental bids on your behalf, up to the limit you have selected. You can read more about how this works here: https://www.catawiki.com/en/help/max-bids/what-is-a-max-bid-and-how-does-it-work
If you are instead referring to reserve prices, these are the minimum amounts a seller is willing to accept for a lot. Reserve prices are only applied to selected items, typically those with a higher estimated value. They are reviewed by our experts to ensure they are realistic and aligned with market expectations, as overly high reserves can negatively affect auction performance. If a reserve price is not accepted, the seller is informed and may choose to withdraw the lot before the auction begins.
If you have specific questions or would like us to look into your case, our support team is happy to help via our Help Centre:
https://www.catawiki.com/en/help/buyer-order-issues
Kind regards,
Catawiki Webcare Team
https://www.catawiki.com/en/help
Fast delivery !
18 June 2026
I recently purchased a fur coat through…
I recently purchased a fur coat through Catawiki that was listed as “New with tags.”
After receiving the item, I raised concerns about discrepancies between the listing and the item I received, including measurements and branding information. While I appreciate that Catawiki reviewed the case several times, I was disappointed by both the outcome and the process.
My main concern is not that I disagreed with the final decision, but that I did not feel the discrepancies I identified were independently validated. Throughout the process, I felt that the burden of proof rested entirely on me as the buyer, while the original listing information was largely accepted at face value.
For a marketplace dealing with higher-value and luxury items, I expected a more thorough verification process and a more transparent explanation of how conclusions were reached.
As a result, I have lost confidence in Catawiki’s item validation and dispute resolution processes and will not be using the platform for future purchases.
18 June 2026
Unprompted review
Reply from Catawiki
We are sorry to hear that you experienced issues with the purchase of your coat. Our customer support team has been notified and will reach out to you via email soon. Please check your inbox. Thank you again for contacting us, and have a great day.
The product was delivered very quickly
The product was delivered very quickly, was securely packaged, and is 100% as described.
18 June 2026
Easy bidding with maximum bid
Easy bidding with maximum bid. Just one step for you, they react on new biddings for you.
18 June 2026
I am very satisfied with the delivery.
I am very satisfied with the delivery.
The product arrived in good condition (very well packaged).
It is as described in the sale. Both in aesthetic and functional condition.
Thank you to the seller! Thank you to the platform!
Keep up the high quality of service... and we, the buyers, will buy with confidence!
This way all parties (the seller, the intermediary platform Catawiki and the buyer) will be satisfied!
Thank you!
Gabriel
18 June 2026
Excellent customer services
18 June 2026
Won’t help you and ignore scammers
Might work well if you just buying and you aren’t experiencing any problems, but as soon as you encounter scammer, the site is anything but helpful and won’t respond
11 June 2026
Unprompted review
Reply from Catawiki
Hi Max,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has led you to feel this way.
When something does not go as expected, we have dedicated processes in place to assist our buyers. This includes support for issues such as delays, damage, or any discrepancies with an order. Each case is reviewed individually by our Customer Service team, who work with both the buyer and the seller to find a fair and appropriate solution. We are sorry if this was not clear from your previous interaction.
To help you, I have referred your case to our customer service team. You can expect to receive an email from them about this request in your inbox very soon.
Please be sure to check your SPAM inbox as well.
To access our Help Center, click on this link: https://www.catawiki.com/it/help
Kind regards,
Catawiki Webcare Team
Rare, HARD to find!!!
I had been searching for MONTHS- world wide, for a 1884 (affordable) first edition of that Holy Grail of Fin de Siecle French literature, the decadent masterpiece: "A Rebours" by J.K. Huysmans. I FINALLY (!) found one on CATAWIKI, from a seller in France. I bid 50% more than market, and won for half that! 😁❤️. Was accurately (very) described and shipped signature required from 🇨🇵 to 🇺🇸. I am DELIGHTED !!!!! 😁🏆❤️❤️❤️❤️👏👏👏👏👏👏👏
17 June 2026
everything is as expected
17 June 2026
The ring is stunning… wonderful
The ring is stunning… wonderful! Fast shipping and carefully packaged. Professional and reliable seller. Highly recommended!
17 June 2026
Good as ever
17 June 2026
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