I have been trying to withdraw to my wallet and it’s been in under review since 10/7 and it’s 11/12 now. Try to send message to customer service and no response. I haven’t received anything as to why... See more
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See what reviewers are saying
One day, when you are trying to login to your account you receive: "Something went wrong. Please contact customer support" From my experience, "Something went wrong" has to be their slogan. J... See more
Company replied
The buying experience is awful. I could watch my limit buy order in the book and it was entered at a price lower than my actual limit. The fees are bad enough and my order would keep going unfille... See more
Company replied
I wanted to transfer funds from my Catalyx wallet on the 9th of december 2023. As of today 6th january 2024, the transfer is still pending. When I try to reach customer care i always get an au... See more
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Asset Manager Service
- Currency Exchange Service
- Money Transfer Service
- Non-Bank Financial Service
About Catalyx Exchange
Written by the company
Catalyx is one of Canada's most reliable, fast, and secure digital assets trading platforms!
The company was founded in 2018 by top talents in the tech and finance industry to develop features that make it one of the best and easiest Canadian platforms to trade on, leading the way to a limitless financial system.
The cryptocurrency exchange gives you access to TOP assets & markets so you can focus on creating wealth while your funds and transactions are secure and protected.
Join us and start creating wealth today by buying, trading, and holding cryptocurrencies with ease.
Ready to get started? please visit: https://catalyx.io/
For support or feedback, visit: https://support.catalx.io/en/
Contact info
1145- 1579 Kingsway Avenue, V3C 0H1, Port Coquitlam, Canada
- (604) 359-8878
- customercare@catalyx.io
- catalyx.io
You should know
1.4
Bad
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is and choice of…
Customer service is and choice of crypto sets Catalx apart from the other exchanges! I definitely recommend them for Canadians especially!
28 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
Catalx is a intuitive and simple to…
Catalx is a intuitive and simple to use. As a new crypto trader, I find the platform easy to navigate and the fee is very reasonable. I would highly recommend Catalx!
28 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
Excellent customer service
Excellent customer service. Easy to set up and get started right away. Funding was simple and the easy follow step by step instructions were very helpful.
28 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
Very Happy
Very Happy
New with investing and trading of any kind as I am fresh out of high school and haven't experienced much of the market as of yet. I kept hearing about crypto from different outlets and was told about CatalX. I gave it a try and wow I am so happy with how easy it is to follow and know exactly where I stand with my money at any point. I also love having the ability to e transfer and withdrawal earnings. Can't wait to keep my funds growing
28 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
First time crypto investor
First time crypto investor. Customer service taught me the whole thing very quickly. Extremely easy to use, having a blast investing, selling and making money!
28 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
Easy to use
Easy to use. Saw my kids using it so set up my own account. The Customer Service made is an easy process !
I am a retired business professional but realize the value in this and this is the future !
Helping me stay ahead of the curve!
28 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
First time user
First time user
Easy to sign up and navigate the site and complete my transaction.
Had a few questions and customer service was prompt with answers.
Will recommend to my other business friends.
28 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
best cryptocurrency exchange site out there
I knew cryptocurrency was out there somewhere, but never thought of actually buying or exchanging it. CatalX's was very simple and easy to use even for first time users. Also, customer service was excellent. Incredibly low fee too.
28 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
Transaction smooth and very responsive
27 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
The best platform and very user…
The best platform and very user friendly.
More alt coins than the other sites . Highly recommended
27 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
Simple and easy to use.
Simple, easy to use. Very easy to fund account. The customer service rep was professional and a pleasure to deal with.
27 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
I tried interac etransfer deposit which…
I tried interac etransfer deposit which required no fees... it was quite instant too. Yesterday, I withdrew 10k via wire transfer with only 1% fee. The best part was 1% fee covers my bank fees, which means I only had to spend $100 in total. I'm not sure how they can earn money with this low fee policies TBH.
I was initially with bitbuy, but didn't like the fact that they charage me deposit fee and withdrawal fee is also higher. Dude like my self deposit & withdraw quite frequently so fees affect significantly.
Recently bought some LINK and DGB tokens which is great; they have tons of market selections. Trading fees fixed at 0.15% which is super low. Super recommended.
27 January 2021
Unprompted review
Reply from Catalyx Exchange
Thank you so much for your kind words!
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