Sent the wrong sizes and the wrong…
Sent the wrong sizes and the wrong colors and they were counterfeit
10 January 2026
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2.6
Poor
5 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Reply from Casualflowshop
Hi Dennis,
Thank you for your feedback. We’d like to confirm that your return has been successfully received and your refund has already been fully processed for Order #1112.
We apologize again for the inconvenience and appreciate your patience throughout the return process. Your feedback helps us improve our product quality and customer experience.
If there is anything else we can assist you with, please feel free to contact us at support@casualflowshop.com
.
Casual Flow Shop Support Team
Merchandise was not what I ordered
Merchandise was not what I ordered! The 3x was the size of an extra large! I ordered NIke and received Ike. I ordered 2 items and received one! I ordered placed the order on December 16 and received it December 29 when delivery stated 5-8 days.
29 December 2025
Reply from Casualflowshop
Hi Nataly,
Thank you for your feedback and we’re sorry to hear about your experience. This is not the quality standard we aim to provide.
We would be happy to review your order (#1096) and offer a solution such as a replacement or refund. Please contact us at support@casualflowshop.com
so we can assist you as soon as possible.
We appreciate your feedback and the opportunity to improve our service.
Casual Flow Shop Support Team
Reply from Casualflowshop
Hi Rhaigh,
Thank you for your feedback and for taking the time to share your experience with us. We appreciate your honesty.
We sincerely apologize for the delivery delay and the sizing issue. Your comments about packaging and fit help us improve our quality control and shipping process.
If you ever need assistance with sizing, exchanges, or future orders, please feel free to contact us at support@casualflowshop.com
— we’ll be happy to help.
Thank you again for shopping with Casual Flow Shop.
Casual Flow Shop Support Team
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