Casket Depot Vancouver Reviews 

61
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Purchasing an urn was a breeze. The online catalog had detailed photos and dimensions which made selection easy. Prices were very reasonable compared to what the funeral home wanted to charge for a... See more

Rated 5 out of 5 stars

Excellent service. Online chat was excellent with prompt replies. Patiently answered all my questions. The price of the casket was half that sold at funeral homes and of excellent quality. Deliver... See more

Company replied

Rated 4 out of 5 stars

The Star Keepsake Urn I purchased is beautiful. However, before I bought the urn, I contacted Casket Depot Vancouver and asked if the Urn came with a stand. I was informed that it did. However, we... See more

Company replied

Rated 5 out of 5 stars

I had some questions on a weekend, they responded very quickly, with extra photos & information of the casks I was looking at. I ordered and they were delivered in a couple of days (to Ontario) and th... See more

Company details

  1. Casket Service

Written by the company

We are a direct-to-consumer casket and urn store. Our goal is to dramatically lower funeral expenses by cutting out the middlemen and selling directly to the public. Compared to funeral home prices, our caskets and urns are typically 50-80% lower in price. We offer free delivery to your funeral home. We have over 200 product types in stock. We welcome you to visit our showroom located at 18860 24 Ave Unit 121, Surrey, BC V3Z 0Y8. If you have any questions please call us at 604-833-9193


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

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4.7

All reviews

(61)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product and online purchase experience.

We ordered a burial urn online for my Mother's ashes. We were expecting the urn would be delivered before my Mother's Celebration of Life ceremony. Checking the UPS delivery schedule it was apparent this may not be possible. William sent a second URN via overnight shipping to ensure the urn was available for my Mother's ashes, and the Celebration of Life ceremony. This was indeed a great example of why everyone should deal with Casket Depot Vancouver and the wonderful staff. The urn was of great quality and far less expensive than local firms were offering. Thank you so much for offering excellent above & beyond service, and reasonable pricing in an industry known for unreasonable prices.

19 April 2025
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Reply from Casket Depot Vancouver

Hi Doug,

Thank you for your feedback, and we’re sorry to hear you were unhappy with the delivery speed.

We’d like to provide some context that might help clarify the situation. Your order was placed on April 18th, which fell on Good Friday. Unfortunately, UPS does not operate on Good Friday, weekends, or Easter Monday. As a result, your package was shipped on Tuesday, the first available business day for pickup. You can confirm this by checking your tracking number.

We also wish you had reached out to us directly. When customers let us know that their order is time-sensitive, we’re always happy to offer overnight shipping at no extra cost.

We appreciate your understanding and are here if you have any further concerns. Please get in touch with us directly.

Rated 5 out of 5 stars

High Praise

Quick, reliable efficient service. Price better than Funeral services offerring. Product even more beautiful in reality than it appeared on line. Would recommend highly to all grievers.

31 March 2025
Rated 5 out of 5 stars

Great price

Great price! Great service! Great communication! Met us at the funeral home for delivery of the casket!
Highly recommend…

27 January 2025
Rated 5 out of 5 stars

Beautiful urn as pictured

Smooth easy process to order and receive a cremation urn. Good communication and accurate on when to expect delivery. Urn is beautiful and exactly as pictured.

4 November 2024
Rated 4 out of 5 stars

Missing Stand with Keepsake Urn

The Star Keepsake Urn I purchased is beautiful. However, before I bought the urn, I contacted Casket Depot Vancouver and asked if the Urn came with a stand. I was informed that it did. However, we I received the urn, there was no stand with it. I will send an email regarding this as I wouldn't have purchased it without a stand.

9 October 2024
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Reply from Casket Depot Vancouver

Dear Cindy, we apologize for missing the stand in the packaging. We've sent out the missing stand, which you should receive in the next few days. Additionally, we've issued you a full refund as a gesture of our apology. If you need anything else, please feel free to give us a call: 604-833-9193

Rated 5 out of 5 stars

Great Options and Great Service

They offer beautiful caskets at great prices! We ordered the Purity casket for a recent funeral. Their previous design had silver accents, but they contacted me right away to inform me that it was changed to gold accents, and it was beautiful! They also were very good at responding to any of my questions and concerns and delivery to the funeral home went well too, our delivery lady arrived early so there was no need to wait :)

20 September 2024
Rated 5 out of 5 stars

Flat Grave Marker

From our initial contact with William all the way through to the internment date he was always readily available to provide guidance and assistance on the process of purchasing and designing the layout of our flat grave marker tablet to the installation at the cemetery. Many thanks!

22 July 2024
Rated 5 out of 5 stars

Quick response and professional

I am very lucky to purchase the urns and do the engravings in Casket Depot . Very much appreciate to have Mr. William Li to assist me with his professional and top notch service, as well as his quick response.
I can't imagine how grateful I was when I found the company with such a great person, especially when I was so desperate in finding such resource.
William and his company is highly recommended.

17 May 2024
Rated 5 out of 5 stars

Great Service

The speed in which I received my order was great (the next day for one item and the following day for the other). I had a bit of an issue (totally my fault) and a simple resolve was offered to me in a very timely manner.

11 March 2024
Rated 5 out of 5 stars

Bought the marble urn few days back

Bought the marble urn few days back. The owner replied all the queries and questions promptly and items arrived in time and as what was described. Just an honest and professional local business to go to. Recommended!

16 February 2024
Rated 5 out of 5 stars

Excellent service

Very reliable.

Good product.

Delivery exactly on time.

15 February 2024
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Reply from Casket Depot Vancouver

Thank you for your review Colleen. We really appreciate your business!

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