my withdrawal of £3000 was reversed & im now going round in circles trying to get my winnings. its taken 2 weeks so far! still no payment from them Customer services as asked repeatedly for bank stat... See more
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You’ve just stumbled upon a casino that’s uncommon in the casino world. Welcome to Casino Lab, an online casino offering various sized glass flasks to mix together your very own potions and elixirs, to create your very personal entertainment recipe. This casino offers a gaming experience that cannot be found elsewhere because nobody has the secret recipe.
Water Street, XBX 1301, Ta' Xbiex, Malta
Replied to 97% of negative reviews
Typically replies within 1 month
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What I liked was how transparent things felt - the bonus info was clear, tournaments made sense, and payouts went though fine after some document checks (took a bit longer than I hoped). The jackpots section catches my eye every time, especially Hall of Gods. A few promos repeat too often, but at least it`s all upfront. Feels trustworthy enough for steady pay.

Reply from Casinolab
One evening I stumbled onto a new slot and ended up with a bunch of free spins that licked off a nice streak on 777 Hot Reels. Switching between a live show and the slot kept me entertained for hours. The weekly cachback in the live section went though smoothly, witch made the session feel less risky. Really fun evening.

Reply from Casinolab
Usually I don’t listen to the negative reviews of any casinos and I usually have no issues with cash outs. But PLEASE DO NOT put your money in here. I’ve put over $100 in this casino of real money and they literally won’t cash out a withdrawal of $120 like it’s just been pending for ages like they are losing so much money processing a $120 withdrawal. Customer service is buns and can’t do anything when you contact them with the issue and their email contact is the exact same saying it’s up to the finance department to accept it. No help no answers just the same response every time. Put your money in here if you never want to be cashed out. UPDATE: they finally processed my withdrawal after contacting them every day asking to talk to the financial department

Reply from Casinolab
I finally moved up a level in CasinoLab`s VIP program and got some cach back, felt like a nice little win. The rules and tournaments are easy enough to follow, and the multi-language support helped when I had questions about the VIP perks. Hitting those perks, plus the fun in the live shows, makes regular play feel worth it.

Reply from Casinolab
Scam as casino. Gave me a bonus that i had to wager 40x and ended up with a decent amount of money. When i was going ti withdraw, i could only withdraw 5x of the bonus money. That was not stated anywhere in the bonus. I do not recommend anyone to use this casino as they are a bunch of frauds

Reply from Casinolab
Absolutely abysmal company so many complaints i dont know where to start all i can recommend is stay well clear from it as they will offer you bonuses and use your actual balance instead of the bonus wont honour stuff they say customer service is awful AVOID AT ALL COSTS

Reply from Casinolab
Joined for the Mega Moolah jackpot and stayed for the weekly reloads. Everything loads fast, payouts come throgh fine, and the Bonus Crab keeps things playful. Live casino is lively too. One minor hiccup but support was polite. Solid four-star experience from me.

Reply from Casinolab
This platform gets so much right - thousands of slots, big-name providers, strong live section. I`ve enjoyed Lightning Roulette and Starburst a lot. Bunuses are generous and cashback helps smooth out bad runs. Just wish wagering requirements were a bit lower. Apart from that, great fun and reliable payouts.

Reply from Casinolab
I enjoyes diving into classic-style slots and then then exploring modern ones like Chaos Crew. The sheer number of providers means I discover something new every week. The Jackpot page tempts me with Mega Moolah occasionally; I like having both casual slots and big-jackpot dreams in one place. Bonuses are frequent and fair.

Reply from Casinolab
I spent weeks climbing one of their seasonal leaderboards and it was actually fun - a bit tiring though, since some games gave more points than others. Still, exchanging those points for spins felt worth it. VIP perks helped when it was time to cash out, though the confirmation took a day. Competitions keep me motivated, even if I sometimes wish for more varied prizes.

Reply from Casinolab
I’ve been playing on CasinoLab for over 6 months now and I’ve been making deposits and withdrawals all ok but now I’ve won a £1040 they have suddenly asked me to verify my account I’ve sent in all the details they have asked for including a picture of my debt card that I’ve been making deposits and withdrawals on for the last 2 months and so for it’s taken then 12 days and still no verification or withdrawal this is not good as I’ve tried email and live chat and even vip manager who says he will call me back and doesn’t. Next will be the international gambling commission

Reply from Casinolab
I requested a withdrawal of €500 which has been pending for over 24 hours.
The bonus linked to this balance was fully wagered and released, yet no clear explanation for the delay has been provided. Support only gives generic responses like “under review” without specifying any rule violation.
I have provided all required verification and followed the bonus terms. At this point I am simply waiting for my legitimate winnings.
I will update this review once the withdrawal is processed.

Reply from Casinolab
I log on for a few hours on weekends to unwind. The live casino shows have great energy and I often try a live table, then switch to slots. The variety is the key - lots of ways to spend a fun evening. Cashbacks and reload promos are a pleasant surprise that stretch my session longer without burning a hole in my wallet.

Reply from Casinolab
Had an odd issue with a promotional spin late at night - support though live chat answered quicker than I expected and resolved it without fuss. I was impressed. Played a bunch of Aviater and Mines after that and enjoyed the instant games veriety. Reliabikity of customer service sold me more than flashy features.

Reply from Casinolab
Promised payout 3 working days they just blag you until you cancel your deposit which is not worth cancelling because you are not going to get any winnings anyway I would say swerve this site absolutely disgusting

Reply from Casinolab
The games on this site are great, but the withdrawal process and customer service are unacceptable. My $400 withdrawal took over two weeks and required repeated emails and chats—exactly the same issue many other players report. It’s disappointing that management refuses to address such consistent complaints.
The so-called “dedicated representative” rarely responds, and the withdrawal delays feel designed to push players into reversing and losing their funds. I enjoy the games, but the hassle simply isn’t worth it when other platforms offer far better service and

Reply from Casinolab
Weekends mean tournaments for me and CasinoLab runs them constantly. I joined a Friday event, climbed the leaderboard by focusing on specific slots and cashed out some free spins. The internal points system is easy to track and converting points to free spins felt fair. The weekly reloads on Friday-Sunday are a nice extra nugle to play longer.

Reply from Casinolab
I`m not fancy - I want my roulette and a few decent slots. CL gave me both^ Roulette Classic felt familiar and the slot list had planty of recognizable names. Bonus Crab was a cheeky extra that made me chuckle, and weekly reloads gave me extra incentive to drop in. The site feels like a solid local joint but online.

Reply from Casinolab
Is there a minus 10 stars? I’ve been waiting for money now and had them apply twice to my bank to withdraw my winnings not pay them in.£450 each time! Told them I was going to the police and ombudsman and was told other players needed help and to end the chat!

Reply from Casinolab
Waiting on my withdrawal for 1 week now and haven’t gotten anywhere. Customer service just tell you the same thing that the money is coming soon but day by day nothing happens. Scam artists, wouldn’t go near this site

Reply from Casinolab
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