Casino Guru 

My to fo to site for all the latest updates spins and tournaments
Always rewarding to come here and find my needs

Wery good!resolved

Hello,
I would like to confirm that my withdrawal has been successfully processed and I have received the funds. Therefore, my complaint has been resolved.
Thank you for your assistance and support throughout this process.
Best regards, Marius

Minha experiência com o Casino Guru foi terrível. Abri uma reclamação contra um cassino que congelou meus lucros e suspendeu minha conta logo após um depósito bem-sucedido. Em vez de investigarem de verdade ou mediarem de forma justa, o mediador do Casino Guru mostrou zero vontade de ajudar.

My experience with Casino Guru was terrible. I opened a complaint against a casino that froze my winnings and suspended my account right after a successful deposit. Instead of actually investigating or mediating fairly, Casino Guru’s mediator showed zero willingness to help.

They quickly took the casino's side and closed the case without even giving me a proper chance to respond or defend myself. It feels like they only care about protecting their affiliate partnerships with the casinos rather than helping cheated players. If you expect an impartial mediator, stay away from Casino Guru. They will just waste your time and shut down your voice.

Looks good so far but I'm kind of new here 👍

This site may be able to help dispute a problem with a casino but only if they are not affiliated with them! Do not trust there rating and safety index it is completely off! they have multiple casinos given 9 stars when you search other trusted site review that are the worst casino ever the most complaints and bad reviews

This platform promotes scams. On their website, I found Betcoin casino, which had a rating of 9.3 and was labeled as 'very reliable.' I had known Casino Guru for a long time, so without a second thought, I made a deposit where they posted this 9.3 rating. I deposited a total of about $700, won around $450, and with a balance of roughly $1150, I requested a withdrawal of $600.

Then the standard scam routine began. They requested KYC verification, which I immediately and successfully completed, only to have my account blocked right after. I immediately filed a complaint on Casino Guru, described the situation, and mentioned that I found Betcoin through their site and on their recommendation.

While my complaint was under review, I did some digging and found out that Betcoin casino gets only about 60 visitors a day with an average session duration of 3 seconds. Essentially, I was playing there alone, thanks to Casino Guru. As time went on, I found another person who fell into the same trap; he also had over $1,000 blocked.

In my correspondence with them, I provided evidence from authoritative sources showing that the site's traffic is too low to financially sustain a casino.

In the end, they rejected my complaint, claiming that they do not handle sports betting disputes. They also deleted my review of Betcoin from their website. The casino's rating remains high, meaning Casino Guru is simply luring in new victims.

I regret ever recommending this resource to my friends for research. It seems they are no longer acting as an impartial mediator, but are instead focused on promoting their own scam projects.

I have asked casino.guru for assistance a couple times when having problems with a casino, withdrawal issues etc. And they are invaluable. Skilled and make a great effort to solve case on players behalf. Nor do they deny players (me) to post an experience where a casino deserves criticism. Whether there is value for casino.guru isolated to keep in good favour with this casino, they are objective and act with integrity. I give my best recommendations to casino.guru

UPDATE TO MY REVIEW 10 August 2926

My dispute with Casino Guru is still ongoing, and my disappointment with the way it has been handled has become profound.

My case concerns SlotNeo Casino, Casino Guru complaint #212047, involving approximately 36,000 USDT. My account was opened on 1 May 2026 and closed on 12 May 2026 after KYC and withdrawal delays.

SlotNeo has relied on AML concerns and later on a restricted-jurisdiction argument. However, I was never formally asked to provide additional AML, Source of Funds or Source of Wealth documentation before my account was closed. I voluntarily provided extensive financial documentation and repeatedly offered to provide anything further.

The funds came directly from a fully KYC-verified cryptocurrency exchange account registered in my own name.

I have repeatedly asked a very simple question: can SlotNeo provide even one communication showing that they requested additional AML documentation from me, or that the documents I voluntarily provided were considered insufficient? This question remains fundamental to my case.What concerns me most is the apparent gap between the seriousness of the allegations and the evidence presented to support them. I fully accept that a casino may investigate AML concerns and that certain information may remain confidential. However, if an operator relies on AML concerns to justify withholding a substantial balance, there should at least be a clear, objective and verifiable factual basis connecting those concerns to the player's funds. In my case, I have yet to see such a connection clearly established, despite my willingness to provide documentation and despite the fact that the funds originated from a fully KYC-verified exchange account in my own name.

I also believe there is an important distinction between investigating a potential AML concern and retaining a player's funds. I fully accept that a casino has the right, and where required the obligation, to investigate suspicious activity and cooperate with the relevant authorities. However, I do not believe that an unsubstantiated suspicion should automatically become a justification for retaining a substantial player balance. If there are genuine grounds for concern, they should be addressed through the appropriate AML and regulatory procedures, while the factual and contractual basis for any decision affecting the player's funds should remain clear and objectively supported.

My balance was also subsequently reduced to approximately 6,259.27 USDT, despite the fact that I never accepted the casino's previous settlement offer.

My concern is no longer simply the outcome of the dispute, but the impartiality and quality of the mediation process. I expected Casino Guru to challenge both sides equally and require clear evidence for the serious allegations being relied upon.

One of the most serious problems I experienced with Casino.Guru is the way new allegations or “concerns” can appear weeks or even months after a complaint has already been opened.

In my view, this creates an unfair and never-ending process for the player. Instead of requiring the casino to present all of its allegations, concerns and reasons for the disputed action at the beginning of the complaint, new and often minor issues can apparently be introduced one after another, forcing the player to continuously defend themselves against a moving target.

Casino.Guru should require casinos to disclose ALL allegations, concerns and relevant reasons they have regarding a player and the disputed case when the complaint is submitted or at the earliest possible stage. A dispute should not become an endless sequence of new questions and accusations appearing whenever the previous one has been addressed.

After months of dealing with this process, my impression is that the burden is placed disproportionately on the player, while the casino can keep introducing new points to investigate. This is not what I would consider a fair, transparent or efficient dispute-resolution process.

I have requested a senior-level review of my case.

I would encourage players, AML professionals, iGaming experts, lawyers and relevant authorities who read this review to look up Casino Guru complaint #212047 and examine the chronology and evidence themselves.

Please do not simply take my word for it. Review the case and draw your own conclusions.

My disappointment with Casino Guru is profound. I sincerely hope the complete evidence will now receive an objective and genuinely impartial review.

great team of professionals who strive to help gamblers

Do not waste your time thinking CasinoGuru is an independent consumer protection platform. They are an affiliate marketing site funded directly by commissions from the very casinos they are supposed to be "mediating." If your case requires actual analytical work or challenges one of their corporate partners, they will fold immediately and rubber-stamp the casino’s defense.
I recently submitted ironclad text logs and timeline evidence for a multi-brand network dispute (Planet 7 / Raging Bull). The casino's own representative literally admitted in writing on the public forum that he was "presumptuous" and DID NOT EVEN BOTHER TO OPEN MY FILE for one of the complaints because he just assumed it was identical to the other.
Furthermore, I proved a massive network-wide double standard: the casino system deemed my identity completely valid and "verified" when taking my real-money cash deposits, but retroactively labeled me a "security risk" to cancel a withdrawal the second I won.
Instead of holding the casino group accountable for this jaw-dropping admission of negligence and predatory behavior, the CasinoGuru "Resolvers" (Jana and Kristina) completely ignored the evidence, sided with their affiliate partner, and closed the complaints. They hide behind automated signatures like "we are here to help," but the reality is they exist to clear assembly-line rejections to keep their corporate partners happy. They rely on administrative fatigue to make players give up. Absolutely useless.

It was good for the length of playing but would be good to be able to change bet size

Had a few issues with casinos not wanting to make good on their pay out. I contacted casino guru and just like that, my winnings got deposited. I sure appreciate y’all’s help.

Big help from casino guru crew.
Great service

I submitted a complaint regarding delayed withdrawals of more than €45,000 at a casino. My concern was that withdrawal requests remained pending for approximately 40 days, despite completed verification and despite a subsequent account review that ultimately found no violations.

Initially, Casino Guru informed me that it was too early to assess the case without hearing from the casino and that evidence from the casino would be required. The casino was invited to participate and was given multiple extensions to respond.

During this period, the withdrawal requests remained unpaid and the funds remained available for wagering. I ultimately lost the remaining balance only after approximately 40 days of waiting for the withdrawals to be processed.

However, the casino never provided a public response to the complaint. Despite this, the complaint was ultimately rejected because the remaining funds had been lost through gameplay while the withdrawals remained pending.

What disappointed me was that the core issue of the complaint — whether the casino handled the withdrawals appropriately and within its stated timeframes — was never actually examined publicly because the casino never participated.

I appreciate the professionalism and communication of the complaint specialists, but I am left with the impression that a casino can avoid addressing serious questions about delayed withdrawals if the funds remain available for wagering and are eventually lost before the complaint is resolved.

Based on my experience, I was disappointed with the outcome and the handling of the complaint process.

Reply 26.6.2026:
Hello,

Thank you for your explanation. I understand the reasoning behind your policy regarding funds that were ultimately lost through gameplay.

However, my concern has always been the casino's handling of the withdrawal process rather than the gameplay itself.

In your response, you mentioned that Casino Guru may internally evaluate whether a casino's conduct should be challenged for future cases. Given the facts established in this case—including the approximately 40-day delay, the internal review that ultimately found no violations, and the casino's confirmation that such reviews have no defined timeframe while withdrawals remain suspended—will these circumstances be taken into account when assessing Vox Casino's practices or Safety Index?

I appreciate that my individual complaint cannot proceed further under your policy, but I hope the information gathered during this case can still help improve the assessment of the casino for future players.

Kind regards,
svitoder

I can wholeheartedly recommend them; they have helped me several times.

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Instant casino didn’t want to return my deposit after suddenly restricting my account because of my geographic location.

Michal from casinoguru helped and mediated between us and after 3 months the funds were finally returned.

Its great to have a platform supporting you.

Regards,

Slyn

It seemed very strange that the casino guru can not leave the review there deleted letters off! And using the casino guru website entering the Beef casino, whatever that there everything has died I did not even answer the help Center!

Thia ia an awesome experience fir me thank you so much