Had to upload my passport twice within a week. First time they said the file was unclear, second time they claimed they never received it. No explanation why the system couldn't find what I'd already... See more
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Emailed support about a transaction that disappeared from my history. The reply arrived after four days with just a template about how records are kept. Didn't actually look into my specific case.
Tried to withdraw my winnings and live chat kept giving me copy-paste responses about verification. After 20 minutes they just closed the chat without solving anything. Had to start over with email su... See more
Live chat support on Friday night had me waiting so long I thought the session had frozen. When someone finally responded they didnt even read my message properly.
Company details
Written by the company
100% up to £500 + 250 Free Spins
Contact info
United Kingdom
- info@casino-best-payout.best
- casino-best-payout.best
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Live chat support on Friday night had…
Live chat support on Friday night had me waiting so long I thought the session had frozen. When someone finally responded they didnt even read my message properly.
Tried to withdraw my winnings and live…
Tried to withdraw my winnings and live chat kept giving me copy-paste responses about verification. After 20 minutes they just closed the chat without solving anything. Had to start over with email support.
Need to speak with someone about my…
Need to speak with someone about my account but the weekend chat queue is always backed up for hours. Their support basically doesnt exist when you need it most.
Got my cashback yesterday but it was 15…
Got my cashback yesterday but it was 15 pounds less than promised. Support said the terms had different conditions but I read them twice. Still waiting for a proper explanation.
Waited 45 minutes in the live chat…
Waited 45 minutes in the live chat queue on Saturday night just to ask about a bonus. They closed the chat before answering me.
Emailed support about a transaction…
Emailed support about a transaction that disappeared from my history. The reply arrived after four days with just a template about how records are kept. Didn't actually look into my specific case.
Got promised 100 euros cashback for the…
Got promised 100 euros cashback for the week. When I checked my balance it was only 60. They told me it was already credited.
Playing Wolf Gold and got stuck in the…
Playing Wolf Gold and got stuck in the money respin bonus. Game just stopped responding and when I reloaded it was gone like it never happened. Really disappointing experience.
My balance showed 200 available but…
My balance showed 200 available but when I withdrew it, the payout got divided without warning. Support just said check back in a few days.
Tried the bonus round on Book of…
Tried the bonus round on Book of Shadows and it froze halfway through. Support said to refresh but my winnings didnt show up anywhere after that.
Transferred 100 pounds in and the…
Transferred 100 pounds in and the payment processor confirmed it went through. The account page is just blank though where my balance should be. Honestly just want to know whats going on.
Claimed a welcome bonus with no end…
Claimed a welcome bonus with no end date mentioned anywhere in the offer email. Went to use it five days later and the money had already been removed. They said it was 5 days in the system but didn't tell me that upfront.
Nobody explained that my welcome…
Nobody explained that my welcome package expired after 7 days. I thought I had couple of weeks to use it but it just vanished, tbh quite frustrating.
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