Cash Money Reviews 

8,159
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 921 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and understanding, making interactions pleasant and efficient. Many people highlight the excellent service and efficient processes, noting how easy and quick it is to obtain funds with flexible payment options. Reviewers frequently commend the customer service for its responsiveness and clear communication. However, some customers noted difficulties with the online system, including application hassles and less user-friendly interfaces. A few also mentioned occasional communication issues, such as delays in fund transfers, needing repeated documentation, or challenges with customer service follow-up and understanding loan denials.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its convenience, speed, and... See more

Payment

Users describe ambiguous interactions with payment, with some customers praising the flexibility and ease of... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting helpful, professional, and... See more

User experience

Clients share positive opinions on user experience, frequently describing the application process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cashmoney is always great to deal with for any financial services I've needed, the payday loan process is easy and quick to get through and receive funds through. The one time my cheque was late and... See more

Company replied

Rated 5 out of 5 stars

Cash Money helped get me out of a bind, and provided me relief. The staff helped change my payday loan in to a line of credit to avoid paying more in interest, and it has been a useful addition to my... See more

Company replied

Rated 5 out of 5 stars

Cashmoney makes borrowing so easy. They are so helpful and work with you not against you they answer any questions you may have promptly. Your loan payments are more than reasonable and don’t make it... See more

Company replied

Rated 5 out of 5 stars

Shamica at the Queensway Royal York Centre was so helpful and accommodating in getting me set up with a CashMoney line-of-credit today March 9’26. I was and am extremely thankful that she reached out... See more

Company replied


Company details

  1. Loan Agency

Information provided by various external sources

Cash Money offers short-term loans to Canadian residents.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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2-star
1-star

No recent history of asking for reviews

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4.3

All reviews

(8,159)

858 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff both on site and over the…

Great staff both on site and over the phone/emails. Great service and reliable on payment plans.

7 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Awesome experience

Very quick service

4 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you so much for taking the time to leave us this excellent review. We appreciate our customers!

Rated 5 out of 5 stars

Very thorough

Very thorough, and very quick. A pleasure to work with.

5 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for choosing Cash Money. We appreciate you!

Rated 1 out of 5 stars

The stores being gone

The stores being gone, and cant do the online thingy 😒 has me giving up on years of good service to you.

5 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Always there when I need them

Always there when I need them. Easy payments

3 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

The best loans for every situation

The best loans for every situation. Flexible payments and instalments.

2 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

Rated 5 out of 5 stars

extremly pour credit and still got a line of credit

being under a costumer proposal its very hard to find a lender that will actually lend you money and help rebuild your credit. i mean interest are not that high for someone in that situation and the amount they loaned was decent

1 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

CASH MONEY is simply the BEST

CASH MONEY is simply the BEST! I have been their customer for several years now. They have excellent customer service all the time and very flexible system that allows you change payment due dates, in case you need more time to pay due to unavoidable circumstances and once you paid off your balance, they allow you to re-borrow/re-loan quickly. Highly recommended!!!

24 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Thank you for taking the time to leave a review of Cash Money. We are pleased to hear that you had an excellent experience with our team members. We appreciate you!

Rated 5 out of 5 stars

Convenient exchanger

Convenient exchanger, simple registration, no need to contact support, well-thought-out instructions, very fast deposits and withdrawals

1 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Easy process

Easy process, provided required documents, loan was approved and money deposited within 24 hours.

25 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We’re glad that you enjoyed your visit to Cash Money. Thank you for your review and your business.

Rated 5 out of 5 stars

Happiness

just overall work is 100% great......alway get what i need ty Cashmoney/Lend
direct

1 July 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing LendDirect.

Rated 1 out of 5 stars

Communication hampered by strong…

Communication hampered by strong accents; can't understand what the employees are saying. No face to face communication. Stores closed or are closing. They are totally dependent on systems and computers. All adding up to difficulty in communication and understanding.

24 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are sorry to hear that you did not have a good experience with our team members. Please send us an email at customerservice@cashmoney.ca or give us a call at 1-877-526-6639 so that we can reach out to you.

Rated 5 out of 5 stars

Cash Money service

The service is quick and dependable when needed.
Whenever I have to contact the service centre, staff is always polite. I love the option where I can pay in advance instead of making one bulk payment

30 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

We are happy to hear that you had a 5-Star experience. Thank you for your review and for being a Cash Money customer.

Rated 5 out of 5 stars

Fast n easy

Fast n easy. Great customer service when ive needed it in the past. Transaction is quick.

30 June 2026
Unprompted review
Cash Money logo

Reply from Cash Money

Our goal is always to provide excellent customer service, so we are pleased to hear your review. Thank you for choosing Cash Money.

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