Cashmere Centre Reviews 27

Very poor service. Ordered though web site. I did not realize the web site is not live so you can order and pay (plus I paid for next day delievery) for an item that is out of stock. Apparently they then send out an email advising this. I did not receive this so they keep your money for an item that will be back in stock in maybe three months. Had to chase them to vent my anger and ask for a refund.

I love my custom make cashmere sweaters. Victoria was so friendly and helpful and got the design spot on for what I wanted. So good I ordered 3!

I ordered 2 cashmere stoles on sale. After payment was taken for both, I received a confirmation email. A second email was then received stating that the one stole was out of stock. There was no indication as to when it would be back in stock or any offer of a refund for that item. I emailed the company 6 days later and to date I have not received a reply. Taking customers' money for an unavailable item and ignoring their communications is highly dubious. They have failed to provide an item I paid for yet are sitting with my money whilst I have to pay a credit card bill for an item not received! Is this even legal? No other companies operate in this manner. When I order online from M & S, John Lewis or Amazon it is made very clear if an item is out of stock and the customer is not able to order it.

I sent a cardigan to thus company to be repaired, it wasn't their product but they were happy to repair it.

The service of the repair was quick and efficient as was the receipt of the garment back.

My only comment is that although the lady did warn me that the repair wasn't an exact match, I would have thought that there us a difference between blue and turquoise, my cardigan was the latter colour. Hopefully it won't be obvious in wear and also that the repair will remain sound. However the ladies I have spoken to in this company from time to time have been very friendly and helpful.

I have purchased pashminas from them in the past and always found their products of good quality and would buy again, though they are rather expensive.

Bought a scarf, nice colour selection, so I bought a second, then third. The third I bought for myself for Mothers Day, unfortunately when it arrived it had a glaringly obvious flaw in the weave. I emailed the company, they said return it and they would send an exchange one out. Not only was this a disappointment as I wanted to wear it for Mothers Day lunch, but the inconvenience of having to return, without much apology. I notice now that the scarves have returned to their full price (another £15) so I definitely won't be paying that much as they're not worth £45.

Gorgeous scarf, will go with many outfits. Was advised there would be a delay in despatch but arrived ahead of schedule. Very pleased with purchase.

I ordered a cardigan - it was too small so I ordered the next size which came very quickly. I have since returned the smaller size and you have received it and are refunding me. Thank you, you have provided a very efficient service.

I liked this cardigan very much, it is a lovely colour and very warm. It looks modern snd smart with attractive buttons.It was delivered speedily .

Quality and styling excellent of the garments. Care products also available which are similarly excellent (especially the washing liquid) and care package for depilling and repairs which I haven’t used

I already wrote a good review and the Centre thanked me. I’m not doing another one

Quick service. Great shawl in the perfect colour.

The neck warmer though a great size didn't feel like cashmere at all

A gift for a new baby . The recipient was delighted with the quality

I have purchased many items from you, but these 2,items are not such a good quality cashmere.

Great gift, well appreciated

I ordered this on 1st February, when the payment was taken. I eventually received it on 11th March, after prompting. Nothing wrong with it, other than no label showing back/front. A smallish medium, quite fine cashmere, and quite expensive for what it was IMO. Will probably stick with Pure and Lands End for high quality cashmere delivered extremely promptly.

Received my order promptly. The quality remains high and I seem to buy another when new colours are introduced!!

I bought a scarf after looking for one to wear under a coat that is a bit’draughty’ round the neckline.As I have a few colours in the pashmina range I decided on a pink one. I am very happy with my purchase

Love the snoods warm and soft snoods when the weather is cold and a good choice of colours.