Service Representative was very helpful and pleasant. He explained all aspects of the loan and made the process very smooth and move along quickly. My only complaint was that I wanted to be funded tha... See more
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Review summary
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We live paycheck to paycheck so our check varies every pay period. Your rep worked with us and it was so appreciated. Otherwise we wouldn't have had enough for groceries 😢. Thank you so much! Mrs... See more
It was always easy to borrow. But this time I haven't received any deposit yet. But the business is very understanding when something out of ordinary happens. But I haven't had a problem that they di... See more
Everything great customer service they were right on it had no problem paying my old loan off and got a new one right away with no hassle
Company details
Information provided by various external sources
Cash Link USA provides access to credit for under-banked consumers.
Contact info
PO Box 7084, 64113, Kansas City, United States
- 1-800-939-7330
- customerservice@cashlinkusa.com
- cashlinkusa.com
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Awesome Customer service &…
Awesome Customer service & patience!!can't wait to tell all my Family &Friends how quick the process was & very professional!
5 March 2026
Because you always right on time when I…
Because you always right on time when I need something and your Staff is so kind and patient
26 February 2026
Kept drafting money out of my account after paid in full
I took a loan out with this company and set up a payoff less than a week later, only to get another auto-draft out of my account 2 weeks later. I called and they said my card declined, which is nonsense, as there was $20K in the account and my bank said no attempt was made. And of course, I received no notification or email or any contact to say my payoff declined. So on the phone with that agent, I did a full payoff for a second time two weeks ago which cleared my account. Today I have another auto-draft out of my account, so I call them and they tell me I have to wait for the payment to clear next week before they can initiate a refund which will take 5 more days. I have reported them to my bank as fraud! Avoid this company!
26 February 2026
Marcea was very courteous and helpful…
Marcea was very courteous and helpful with mu issue! I greatly appreciated the politeness and professionalism!
20 February 2026
Carol was extremely pleasant
Carol was extremely pleasant, empathetic, knowledgeable and very personable. She made my situation seamless and easy. The process was very quick, easy to understand and the terms are better than most oot there. Carol was efficient and customer service oriented. The experience was very good.
20 February 2026
Great to work with Cash USA
20 February 2026
She helped me with the e Sign
She helped me with the e Sign
Making sure it went through .
We had a very good communication
I want to give her a 10 star .
She was very curtios
Thank you for a nice representative
17 February 2026
I have been a Cashlink USA customer for…
I have been a Cashlink USA customer for a while, and each experience has been excellent. Representatives always kind and courteous .
17 February 2026
I liked how you contacted me and set up…
I liked how you contacted me and set up new loan. Paid off old one
4 February 2026
They were very helpful and explained…
They were very helpful and explained every step with me
6 February 2026
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