Cash for Gold USA Reviews 

2,193
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,229 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that selling precious items is remarkably simple, transparent, and fast, making the entire procedure completely stress-free for first-time sellers. People deeply appreciate the friendly guidance provided throughout the transactions, ensuring everyone feels comfortable and well-informed from the very beginning until the end. Some reviewers were not happy with the initial estimates, mentioning that the first appraisal values calculated online were significantly lower than anticipated. Despite these financial discrepancies, customers frequently note that support representatives are approachable and willing to discuss fair adjustments upon request.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the fast, efficient, and professional... See more

User experience

Users describe positive interactions with user_experience, highlighting that the process is consistently... See more

Price

Customers consistently note positive experiences with price, highlighting fair and reasonable quotes for... See more

Staff

Reviewers mention positive feedback about staff, highlighting extremely helpful, courteous, and professional... See more

Payment

Customers had positive experiences with payment, highlighting fast payouts and smooth transactions that often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never used a service like this before, I really wasn’t sure what to expect. The entire process ended up being much easier than I imagined. Communication was excellent every step of the way, a... See more

Company replied

Rated 5 out of 5 stars

The transaction was so smooth and quick! I sent in quite a bit of jewelry and coins and was hoping for a larger amount, but considering what they could keep, the price which was $470 seemed fair. They... See more

Company replied

Rated 5 out of 5 stars

Not gonna lie I was alittle skeptical about mailing in gold jewelry but im glad I did. They did great on communication from start to finish. Very honest and forthcoming with information. First offer w... See more

Company replied

Rated 5 out of 5 stars

Fast friendly service. It took less than 24 hours from the time I dropped off FedEx envelope to the time I received my appraisal. I will definitely recommend and use Cash for Gold USA again in the fut... See more

Company replied


Company details

  1. Gold and Silver Trading Company

Written by the company

Sell your gold to Cash for Gold in USA and get more money than our competitors. We buy gold, silver and diamonds in any form like coins, jewelry, Rolex watches, engagement bands, gold chains, sterling silver flatware and more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,193)

1,232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They respond quickly and I find them to…

They respond quickly and I find them to be very fast with the payment.

7 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Hi Richard. Fast communication and prompt payment are two promises we work hard to keep, so it is wonderful to know that was your experience. We understand our customers want updates when they have questions and want to receive their payment without unnecessary delays once they accept an offer. Providing responsive service and moving every transaction along as efficiently as possible are priorities for our team. Your feedback lets us know those efforts are making a difference. We truly appreciate your trust in Cash for Gold USA and your willingness to share your experience. Thank you for choosing us, and we look forward to helping you again whenever you have jewelry or precious metals to sell.

Rated 5 out of 5 stars

Great customer service

Great customer service! I received a kit to send my items via FedEx. Very quick payment after the valuation process.

7 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

We are pleased the entire process was convenient from the moment your shipping kit arrived until your payment was sent. Making it easy to safely mail your valuables with FedEx is an important part of the experience we want every customer to have. Once your items arrive, our goal is to complete the appraisal quickly so you are never left waiting longer than necessary. We are delighted your payment was sent promptly after the valuation was completed and that our customer service made a positive impression. Thank you for placing your trust in Cash for Gold USA and for taking the time to leave such a thoughtful review. We truly appreciate your business and look forward to helping you again whenever you have jewelry or precious metals to sell.

Rated 5 out of 5 stars

Had a great experience

Had a great experience. Quick and easy. Highly recommend.

7 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

We appreciate that, Bryan! Simple experiences are often the most memorable, and we are delighted everything went just the way you hoped. Our team works hard to remove the stress from selling jewelry by keeping the process quick, straightforward, and easy to understand from beginning to end. We believe great service should never be complicated, and we are glad that was reflected in your experience. Your recommendation is something we truly value because it tells us we earned your confidence. Thank you for choosing Cash for Gold USA and for taking the time to share your feedback. We sincerely appreciate your business and hope to have the opportunity to assist you again whenever you have jewelry or precious metals to sell.

Rated 4 out of 5 stars

Was fair

Was fair, and would be a 5 if not for the confusion on whether they were buying item, or returning it.

7 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you for your honest feedback and for giving Cash for Gold USA the opportunity to earn your business. We are pleased you felt our offer was fair, and we also appreciate you pointing out the confusion surrounding whether your item was being purchased or returned. Clear communication is extremely important to us, and we are always looking for ways to make the process even easier to understand. Feedback like yours helps us improve the experience for future customers. We are grateful for your patience throughout the transaction and for taking the time to share your thoughts. We hope to have the opportunity to provide you with an even smoother experience the next time you choose to work with Cash for Gold USA.

Rated 5 out of 5 stars

Great company

Great company, highly recommend to anyone considering selling any gold or silver. No drama no hassle, wonderful experience

6 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thanks, Sibel, reviews like yours remind us why we love what we do. Creating a straightforward experience without unnecessary complications has always been one of our biggest goals, and we are delighted that was exactly what you experienced. Whether customers are selling gold, silver, or other precious metals, we want every transaction to feel simple, transparent, and stress free from start to finish. Hearing that you would confidently recommend Cash for Gold USA to others means a great deal to everyone on our team. We truly appreciate your trust, your kind words, and the opportunity to earn your business. Thank you for choosing Cash for Gold USA, and we look forward to helping you again whenever you have valuables to sell.

Rated 5 out of 5 stars

Good Business

Well the appraisers made me an offer that I thought was low and although I declined it and they did not send me my items back right away they were able to negotiate with me and give me a little bit better deal it was close enough to what I was looking for that I was willing to work with them my check will be here tomorrow very quick and easy will do business with them again

6 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

We appreciate you giving Cash for Gold USA the opportunity to work with you, Kyle, even after your initial offer did not meet your expectations. Every customer deserves the chance to ask questions and discuss their appraisal, and we are glad we were able to continue the conversation and reach a final offer that felt much closer to what you had in mind. Our goal is never to pressure anyone but to find a fair outcome whenever possible. We are also pleased your payment was processed quickly and that your check was on its way without delay. Thank you for your patience, your honest feedback, and your willingness to work with our team. Knowing you would do business with us again means a great deal, and we look forward to serving you in the future.

Rated 5 out of 5 stars

I was looking for away to deal with my…

I was looking for away to deal with my old jewelry and this service was fast and gave me a fair offer,

6 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

We appreciate you, Deborah. Finding the right way to sell old jewelry should not be complicated, and we are glad Cash for Gold USA made the process easy for you. Our team works hard to provide a convenient service that saves customers time while offering fair and competitive appraisals. We are pleased your transaction moved quickly and that the offer reflected the value you were hoping to receive. Every customer deserves a straightforward experience with clear communication and prompt service from beginning to end. Your kind words let us know we are accomplishing exactly that. Thank you for choosing Cash for Gold USA and for taking the time to share your experience. We truly appreciate your business and look forward to helping you again whenever you have jewelry or precious metals to sell.

Rated 5 out of 5 stars

Very convenient for me

6 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Convenience is one of the biggest reasons customers choose Cash for Gold USA, so we are delighted to hear our service worked so well for you. We designed the process to eliminate the hassle of driving from store to store by making it easy to complete everything from home. From requesting a shipping kit to receiving your offer and payment, our goal is to keep every step simple and efficient. We know your time is valuable, and we appreciate you trusting us with your jewelry and precious metals. Your feedback means a great deal to our team and lets us know we are delivering the experience we strive for every day. Thank you for choosing Cash for Gold USA, and we look forward to helping you again whenever you have more valuables to sell.

Rated 5 out of 5 stars

The best out there

The best out there

wow what a great experience this was. I will recommend this company to everyone I know.

5 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Kathy!!! Hearing someone call Cash for Gold USA the best out there is incredibly rewarding for our entire team. We work hard to provide an experience that is simple, honest, and worthy of our customers' trust from the very first interaction. Knowing your transaction left such a strong impression that you want to recommend us to your friends and family is one of the greatest compliments we could receive. Every review like yours motivates us to continue delivering fast service, fair offers, and outstanding customer care. We sincerely appreciate you choosing Cash for Gold USA and taking the time to share your experience. Your support means a great deal to us, and we look forward to helping you again whenever you have jewelry or precious metals to sell.

Rated 5 out of 5 stars

This company is one of the best out…

This company is one of the best out there!!!!! I have said this time and time again And they are located in Mass!! I can’t stress this enough. The customer service is amazing and they are very knowledgeable. Thumbs up to John I have spoken to him numerous times over the phone on selling some of my sentimental items. He was very honest and upfront and worked with me on a fair price. He even reached out to me via email to ask if my transaction went smoothly. Now in my opinion that’s GREAT SERVICE. This company will not let you down. Thank you John .

1 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you so much, Sandra. John will be truly honored to read your review. Taking the time to answer questions, explain the appraisal process honestly, and help customers feel comfortable with important decisions is exactly the kind of service he strives to provide every day. We are especially grateful that you trusted Cash for Gold USA with sentimental items, because we understand those pieces often carry memories that go far beyond their value. Following up after your transaction to make sure everything went smoothly is something we believe every customer deserves, and we are delighted that made a lasting impression. Your continued confidence in our team and your willingness to recommend us to others mean more than words can express. Thank you for your loyalty, your thoughtful review, and for recognizing John's dedication. We look forward to serving you again whenever you need us.

Rated 5 out of 5 stars

They were very helpful

They were very helpful. They were very kind and they really took time to make a judgment for my merchandise. I will definitely use them again.

2 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Taking the time to carefully evaluate every item is something we believe every customer deserves, Kimmie. We never want anyone to feel like their jewelry or precious metals were rushed through the appraisal process. We are grateful you recognized the care, kindness, and attention our team showed while evaluating your merchandise. Providing thoughtful service is just as important to us as offering fair values and completing transactions efficiently. Knowing your experience left you confident enough to return is one of the greatest compliments we could receive. Thank you for choosing Cash for Gold USA and for sharing your kind words with our team. We truly appreciate your trust and look forward to helping you again whenever you have more valuables to sell.

Rated 5 out of 5 stars

Everything like they said it would good

Everything like they said it would good

30 June 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you for your review and for choosing Cash for Gold USA. We are pleased to hear the entire experience matched your expectations and that everything happened just as promised. Our team works hard to make the process straightforward, transparent, and reliable from beginning to end. Knowing we delivered on our commitments means a great deal to us. We truly appreciate your trust and your willingness to share your experience. Thank you again for your business, and we look forward to helping you whenever you have jewelry or precious metals to sell in the future.

Rated 5 out of 5 stars

Ive used multiple times

Ive used multiple times. Received fast great service whether Im accepting the offer or not. Either way a great experience.

1 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

There is no greater compliment than seeing a familiar name come back again. Thank you, Jennifer! We are grateful you have trusted Cash for Gold USA multiple times and that each experience has been a positive one. Whether you choose to accept an offer or have your items returned, we want every customer to feel respected and well taken care of throughout the process. Thank you for recognizing the consistency of our service and the way our team treats every transaction. Your continued confidence in us means more than you know, and we truly appreciate your loyalty. We look forward to being here whenever you decide to sell again.

Rated 5 out of 5 stars

Quick and easy!

Quick and easy!

2 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Short, simple, and exactly what we like to hear, Vanessa. Cash for Gold USA was built to make selling jewelry and precious metals as convenient as possible without adding unnecessary steps or delays. We are glad everything moved quickly and that the experience lived up to your expectations. Thank you for placing your trust in our team and for taking a moment to leave a review. We truly appreciate your business and hope to have the opportunity to work with you again in the future.

Rated 5 out of 5 stars

Fast communication

Fast communication. Easy to work with. Free shipping and very negotiable on final deal. Will definitely use them again for future sells.

1 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Kao, for sharing your experience and for trusting Cash for Gold USA with your valuables. We are glad our team stayed in touch throughout the process and worked with you to reach a final offer you felt good about. We believe every customer deserves the opportunity to ask questions and discuss their appraisal without feeling rushed or pressured. Offering free shipping is one way we try to make the experience as convenient as possible from the very beginning. It is wonderful to know the communication, flexibility, and overall service earned your confidence. Hearing that you plan to use us again is something we never take for granted. We sincerely appreciate your recommendation and look forward to helping you with your future jewelry and precious metal sales.

Rated 5 out of 5 stars

Quick & easy

Quick easy - offer is 24 hours and a check on the way! what a great plan - now that I've tested it out, I'll have to use it for the ret of the pieces I have!

1 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Jenni!! Thank you for giving Cash for Gold USA a try and for sharing your experience. We are thrilled your first transaction showed just how simple the process can be, from receiving your offer within about 24 hours to having your check on the way shortly after. There is no better compliment than hearing you are already planning to send in more of your jewelry. Our team works hard to make every transaction fast, straightforward, and dependable so customers can sell with confidence. We truly appreciate your trust and are grateful you took the time to leave such a thoughtful review. We look forward to helping you with the rest of your pieces whenever you are ready. Thank you again for choosing Cash for Gold USA.

Rated 5 out of 5 stars

Quick painless process

Quick painless process. And fast response to emails! And super fast payment. Would absolutely do business again. Thank you guys so much!

1 July 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Wow, Niki! Thank you for taking the time to leave such a wonderful review. We are delighted your experience with Cash for Gold USA was as quick and painless as you hoped it would be. Responding promptly to emails and keeping the process moving are priorities for our team because we know your time is valuable. We are also pleased your payment reached you so quickly after completing your transaction. Hearing that you would absolutely do business with us again is one of the highest compliments we can receive. Your trust and support mean a great deal to everyone at Cash for Gold USA. We sincerely appreciate your business and look forward to helping you again whenever you have jewelry or precious metals to sell.

Rated 5 out of 5 stars

I had a great experience selling my…

I had a great experience selling my jewelry here.
They evaluated my items, explained everything and made me a offer.
The transaction was easy.
I would definitely recommend them to anyone who wants to sell jewelry.

30 June 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you for choosing Cash for Gold USA, Gloria, and for sharing your experience. We are happy to hear you felt comfortable throughout the appraisal process and that our team took the time to explain how your jewelry was evaluated before presenting an offer. We believe customers should always understand what they are selling and how an offer is determined, so we are glad that information was helpful. It is wonderful to know the transaction was simple, straightforward, and lived up to your expectations. Your recommendation is something we truly value because it reflects the confidence you placed in our team. We sincerely appreciate your business and hope we have the opportunity to assist you again whenever you have jewelry or other valuables to sell.

Rated 5 out of 5 stars

I appreciate the fact that I was able…

I appreciate the fact that I was able to sell my gold

30 June 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thanks, Archie. Thank you for giving Cash for Gold USA the opportunity to earn your business. We are glad we could provide a convenient way to turn your unwanted gold into cash without the hassle of visiting multiple buyers. Our goal is to make the entire experience simple, secure, and straightforward while offering responsive service every step of the way. We truly appreciate your trust and are grateful you chose to sell your gold with us. If you ever decide to sell more jewelry or precious metals, we would be honored to assist you again.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The process was easy and fast

30 June 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you, Laurin, for taking the time to leave such a thoughtful review. We are delighted to hear that your experience with Cash for Gold USA was both fast and easy from beginning to end. Our team works hard to provide excellent customer service while making every step of the process simple and stress free. Whether it is answering questions, keeping customers informed, or moving quickly once items arrive, we know those details matter. We truly appreciate that you recognized the effort our team puts into creating a smooth experience. Your feedback encourages us to continue providing the level of service our customers deserve. Thank you again for choosing Cash for Gold USA, and we hope to have the opportunity to assist you again whenever you have jewelry or precious metals to sell.

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