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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, praising the quick and easy application process, and the fast transfer of funds. Many people appreciate the straightforward payment process and the helpfulness of the customer service team and staff. However, some people were dissatisfied with the customer service, describing interactions as unpleasant and unhelpful. A few other people also felt that the application process was not as quick or simple as advertised, mentioning requests for extensive documentation and manual processing.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency and speed of... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the ease and speed of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease and speed of... See more

Customer service

Users describe positive interactions with customer service, highlighting their efficiency, helpfulness, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service! So quick and funds transfer same day!They helped me when others didn't! I've been using their services since last year, they've never let me down, even though my credit s... See more

Company replied

Rated 5 out of 5 stars

Am so grateful that cashfloat helped me out after other companies wouldnt. Easy to apply for superfast payout and everything was explained in full so no nasty surprise hidden fees or charges. Would hi... See more

Company replied

Rated 5 out of 5 stars

Amazing service. I needed funds at short notice, contacted these guys again, as I’ve used them in the past. Another straightforward experience. Applied Mon evening and had to provide a few more detail... See more

Company replied

Rated 5 out of 5 stars

The repayment process was simple and the application process was quick and easy. The only recommendation I would make is to allow people to take smaller loans than the standard £250 being as this is a... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Loan Agency

Written by the company

Our loan application process is available 24/7 through our secure website. We strongly recommend taking your time when completing the form - accurate and complete applications are much easier to process and more likely to be approved. We’ve worked hard to make the online application as simple and user-friendly as possible, so you can apply quickly and confidently. Our UK-based support team is here to assist you at every step of the way. If you need any guidance or have questions, please don’t hesitate to reach out on 0203 757 1933.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They was very efficient and they help le out so much

My Experience was quick and helpful.

18 February 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Jasmine,

Thank you for taking the time to leave us a review.

We’re pleased to hear your experience was quick and helpful. Our goal is to provide an efficient and supportive payday loan service when it’s needed most.

All the best,
The Cashfloat Team.

Rated 5 out of 5 stars

Excellent service very sufficient and…

Excellent service very sufficient and friendly staff

9 February 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for taking the time to leave us a review.

We’re really pleased to hear you found the service efficient and our team friendly. Providing a straightforward and supportive short term loan experience is always our goal.

All the best,
The Cashfloat Team.

Rated 1 out of 5 stars

STAY AWAY

I had an extremely disappointing experience with Cashfloat. The cost of borrowing is eye-watering and feels completely disproportionate to the amount borrowed.

For example, borrowing £700 over 6 months resulted in a total repayment of £1,179.05. That’s nearly £500 in interest for a short-term loan. The repayment structure is also confusing and uneven: the first payment is £168.45, followed by four monthly payments of £224.60, and then a final payment of £112.20. There’s no clear justification for why repayments fluctuate so much, which makes budgeting harder.

What’s most alarming is the interest. The fixed annual interest rate is 185.39%, with a representative APR of 611.74%. Cashfloat openly states their loans can range from 295.58% APR up to a staggering 1294% APR, which is shockingly high by any standard.

This kind of pricing feels predatory and targets people who may already be in financial difficulty. While the loan may be quick to obtain, the long-term cost is brutal and not worth it. I would strongly advise anyone considering Cashfloat to explore safer, more affordable alternatives first.

2 February 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Jack,

Thank you for taking the time to leave such a detailed review.

We understand that the cost of a payday loan can seem high, and we appreciate you sharing your concerns. All of our rates and repayment schedules are clearly displayed before a customer accepts their agreement, so each applicant can review the total repayment amount and decide whether the short term loan is suitable for their circumstances.

In relation to the repayment structure, our optional Easy Start feature is designed to make the first and last repayments lower, giving customers more time to get back on their feet financially. There is no additional interest charged for this and the total amount repayable remains the same. Customers can choose to switch this feature off during the application process if they prefer equal instalments.

Repayments are outlined in full within the loan agreement before acceptance. There are no hidden fees, and we do not charge any upfront costs.

Payday loans are designed strictly for short term or emergency use and may not be suitable for everyone. We always encourage customers to carefully consider their options before proceeding.

All the best,
The Cashfloat Team.

Rated 5 out of 5 stars

Excellent Company and Service

Excellent company, first class customer service and care. Speedy process, with real affordable repayment rates. Happy customer! 🤩
Many thanks!
A++

8 February 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you very much for your fantastic review!

We’re delighted to hear you found the process speedy and the customer service first class. It’s great to hear that the repayment plan felt affordable and manageable for you.

We’re pleased we could provide a positive short term loan experience!

All the best,
The Cashfloat Team.

Rated 5 out of 5 stars

It’s very helpful, i got my money instantly ❤️❤️😊😊😊

I got my money instantly, it’s very helpful, I'm so happy with cashfloat.

7 February 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for taking the time to leave us a review.

We’re so pleased to hear that you received your funds quickly and found the service helpful. Providing fast and reliable payday loans when they’re needed most is what we aim for.

All the best,
The Cashfloat Team.

Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience

3 February 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Sateesh,

Thank you for sharing your 5 star review!

We’re really pleased to hear you had an amazing experience with us. We always aim to make applying for a short term loan simple and straightforward.

All the best,
The Cashfloat Team.

Rated 5 out of 5 stars

So fast and very reliable for anyone…

So fast and very reliable for anyone who wants to loan

3 February 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for taking the time to leave us a review, we really appreciate it!

We’re glad you found the process fast and reliable. Our goal is to provide a straightforward payday loan service that customers can depend on when they need short term support.

All the best,
The Cashfloat Team.

Rated 1 out of 5 stars

Not a company I would do business with…

Not a company I would do business with again even if they were offering loans at 0.1%. After multiple issues with emails not getting through together with staff who are polite enough to talk to, yet don't appear to action the simple requests, they create what I see as a perfect storm of chaos and incompetence. Not a good company.

2 February 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi JL,

We’re sorry to hear that your experience did not meet expectations. Difficulty with communication or delays in actioning requests is not the level of service we aim to provide.

We understand how frustrating that can be, and your comments have been noted. If you would like your experience reviewed in more detail, please contact our complaints team at complaint.handling@cashfloat.co.uk and they will look into this further for you.

Thank you for taking the time to leave your feedback. It helps us to improve.

All the best,
The Cashfloat Team.

Rated 5 out of 5 stars

The best one

The best one

2 February 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Sherafgan,

Thank you for taking the time to leave us a review.

We’re really pleased to hear that you had such a positive experience with our payday loan service.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Life saver

Life saver
Fast and convenient

30 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Jason,

Thank you for taking the time to leave us a review.

We’re glad we could help when you needed it with a fast and convenient short term loan.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

I was very satisfated using this…

I was very satisfated using this service. Best option for a loan

30 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Irina,

Thank you for taking the time to leave us a review.

We’re pleased to hear you were satisfied with the service and found it a good option for a short term loan.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Highly recommend

Easy to apply for, great website, loans and repayments very reasonable.

30 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Daniel,

Thank you for taking the time to leave us a review.

We’re glad you found the application straightforward and the repayments reasonable. Providing clear and affordable payday loans is important to us.

We look forward to lending you a helping hand again in the future, should you ever need it.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Helpful and useful

Helpful and useful

30 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Ray,

Thank you for taking the time to leave us a review.

We’re pleased to hear you found the service helpful and useful.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Quick and easy to apply and quick…

Quick and easy to apply and quick funding highly recommend

29 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Lisa,

Thank you for taking the time to leave us a review.

We’re glad you found the payday loan process quick and easy, from application through to funding.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Quick and easy

29 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Roselyn,

Thank you for taking the time to leave us a review.

We’re pleased you found the process quick and easy!

All the best,
The Cashfloat Team

Rated 2 out of 5 stars

Had 2 loans out with them paid both…

Had 2 loans out with them paid both back on time but declined 3rd time though my score is now higher and finances are better emailed and got no response and never had this before with them always paid and never late left a great feedback before as they were great and never judged but somethings changed over the 7 months

23 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Danielle,

Thank you for taking the time to leave us a detailed review. We understand how disappointing this must have been, especially after previously taking out payday loans with us and repaying them on time.

While we can’t discuss individual application decisions publicly, each short term loan application is assessed independently using the most up to date information available at the time. This means outcomes can sometimes change, even where circumstances appear improved.

We’re also sorry to hear that you did not receive a response to your email. That’s not the experience we aim to provide, and we appreciate you raising it. If you feel this relates to a specific issue or you would like your experience reviewed further, you can contact our complaints team at complaint.handling@cashfloat.co.uk
and they will be happy to look into this for you.

Thank you again for your honest feedback. It helps us identify where we can improve.

All the best,
The Cashfloat Team.

Rated 1 out of 5 stars

Awful second experience

Awful second experience, waiting for an answer from Sunday .Now it's 12.00 o clock , even sent an email ,nothing ! I dont know if I will be approved or not lol ..Forgot to mentioned that I also rang three times, what is going on ?
Updated : 14:08 right now , still no one isn't picking up the phone , shocking

19 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Agita,

Thank you for taking the time to leave us a review. We’re sorry to hear how frustrating this experience has been for you, and we appreciate you raising it.

It’s not the level of service we aim to provide if you’ve had difficulty reaching us by phone during our working hours. We understand how important timely communication is, especially when you’re waiting for an update on a payday loan application.

Your feedback has been noted to ensure we improve this going forward. Any decision on your application will be shared directly with you by email as soon as it is finalised.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Amazing one of the best

Amazing one of the best

12 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Thank you for taking the time to leave us a review.

We’re really pleased to hear you had such a positive experience with us.

We look forward to lending you a helping hand again in the future, should you ever need it.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Helpful and efficient

Things were tight just after Christmas and being paid monthly is a struggle in times like that . Luckily I found Cashfloat and their help was much appreciated. The application was straightforward and dealt with very efficiently.

11 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Steven,

Thank you for taking the time to leave us a review. We understand how tight things can feel just after Christmas, so we’re really glad our short term loan helped when you needed it most.

All the best,
The Cashfloat Team

Rated 5 out of 5 stars

Fantastic service thanks

Fantastic service thanks

11 January 2026
Unprompted review
Cashfloat logo

Reply from Cashfloat

Hi Ivor,

Thank you for your feedback. We’re pleased you were happy with the service and found everything straightforward.

All the best,
The Cashfloat Team

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