Casemates is great about keeping you informed about your packages and work hard to clear up any issues if there are any. Samantha issued a refund when my wine box was damaged and returned to sender.... See more
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Casemates is more than just a website to buy wine. It's a unique and wonderful online community where you can participate in discussions about each and every wine offered. You are able to ask ques... See more
Company replied
I've been buying wine from casemates for almost a decade now; They're usually pretty quick to ship and deal with any potential issues. Recently, a package that required a signature slipped off my rada... See more
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I missed a delivery due to not checking email while on vacation. When I reached out to see if I could perhaps, maybe, get my shipment sent back to me, Jackie quickly helped make it happen. I really ap... See more
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Company details
Information provided by various external sources
A wine community site with direct vineyard deals
Contact info
United States
- support@casemates.com
- casemates.com
Trustworthy and responsive
They run a complex business with an eye toward always keeping customers happy. When things inevitably go wrong, they take pains to make it right. In a recent issue, I noticed the expected delivery date (and the week surrounding) wouldn't work for me and opened a ticket to see if there was a way to move it. Ashley was able to respond quickly to help answer my questions and cancel the order when nothing else could be done.
24 July 2024
Unprompted review
Reply from Casemates
Thanks for the review!
Good Products and Patient Service
I've found their products and services to be excellent ... better still they were quite understanding when I foolishly confused my monthly membership payment with something I hadn't ordered. Quite fairly, they could have pointed out how the mistake was mine, not theirs. They didn't and resolved everything right away. Very rare to find kindness on the web these days. Good people.
22 July 2024
Unprompted review
Reply from Casemates
Thank you so much, Frank!
Casemates always delivers!
The folks at Casemates are always a pleasure to work with, and Ashley certainly was top of the heap as well! Clear and quick communication, and got my issue resolved. Thanks Ashley!
14 June 2024
Unprompted review
Reply from Casemates
Thanks so much for your review!
Casemates fantastic coummunity, support, and wines
Casemates has been a fantastic source for wines and has a very active and fun online community.
I've been a member since they started, and had my first ever need for support on an order.
Ashley provided a very prompt response and solution that was way beyond my expectations, and on a Saturday! I wasn't expecting a response before Monday.
Excellent experience for my support issue as well as introducing us to wines we would have never experienced. Kudos!!
19 April 2024
Unprompted review
Reply from Casemates
Hi Ben,
Thanks for being part of our community and for the kind words. <3
Outstanding customer service in the…
Outstanding customer service in the rare times you have an issue. I've been using Casemates since they opened, and really like the variety of options. Recently had a shipment where the bottles were all corked, and they immediately refunded. Fun and responsive wine providers.
25 January 2024
Unprompted review
Reply from Casemates
Thanks for the love, Mike!
Excellent customer service.
Very responsive. Had an issue with a shipment that arrived and the product had been frozen. They handled it immediately and professionally.
24 January 2024
Unprompted review
Reply from Casemates
Thanks for the love, Don!
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