Absolute Joke! I have been waiting 2 weeks and still not received my purchase! I have tried contacting via email and chat during this time with NO RESPONSE or acknowledgment! I finally received... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered an iphone case. 4 weeks later i received, my phone does not fit in it, no iphone would fit in it, the quality is shabby, lots of threads loose and looks nothing like the picture. I have contac... See more
Company replied
This site is a fraud! No item was delivered to me but the tracking information says delivered successfully. That’s a big LIE! Sending emails couple of times hoping to get an answers unfortunately this... See more
I’ve reached out to customer service over ten times about the broken case and poor quality of their products. Absolutely no response to any of my emails. They have not responded to any methods of comm... See more
Company replied
Company details
Written by the company
Welcome to Casefully, your ultimate destination for premium iPhone cases and accessories that seamlessly blend style and protection. Our commitment is to provide Apple enthusiasts with meticulously crafted products that not only enhance the aesthetic appeal of their iPhones but also offer robust defense against daily wear and tear. At Casefully, we pride ourselves on curating an extensive collection of cases using top-notch materials such as luxurious leather and innovative impact-resistant compounds. Each case is a testament to our dedication to quality, ensuring durability and resilience for your valuable iPhone. Beyond cases, we offer a diverse range of accessories designed to elevate your iPhone experience. From stylish screen protectors to functional stands and convenient charging solutions, our accessory lineup complements the usability and versatility of your device. We prioritize a customer-centric approach, offering prompt shipping, responsive customer support, and a hassle-free return policy. As technology evolves, so do we, staying ahead of the curve to meet the ever-evolving needs of our discerning customers. Choose Casefully, and you're not just acquiring a case; you're investing in premium quality, style, and the assurance that your iPhone remains protected in every situation. Elevate your iPhone experience with Casefully, where protection seamlessly meets style.
Contact info
16192 Coastal Highway , 19958, Lewes, United States
- +18588584500
- info@casefully.co
- casefully.com
2.8
Average
88 reviews
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
The communication was great, shipping was fast and very happy with the quality of the product
26 September 2025
Unprompted review
product came fast
product came fast and is what I wanted. not much else I can ask for.
29 August 2025
Unprompted review
Thought I was SCAMMED but not so
Thought I was SCAMMED but not so
I ordered a case. It took (4) weeks to be delivered. I actually wrote a review saying I was scammed. That is actually what I thought. However my item was delivered yesterday. I was shocked at the quality which is very good. Let’s see how it holds up. For now it looks nice and is made well. So I must retract my earlier review.
20 August 2025
Unprompted review
Reply from Casefully
Thank you for coming back to update your review - we truly appreciate your honesty! We sincerely apologize for the 4-week delivery time. We understand how concerning that must have been, and we're working hard to improve our shipping times. We're so glad your case finally arrived and that you're impressed with the quality! We stand behind our products, and we hope it exceeds your expectations. Thank you for your patience and understanding!
Do not buy anything from this website
Do not buy anything from this website. They take your money and you don’t get your product. They do not answer at customer service because they do not have customer service. They should be criminally charged for fraud.
18 July 2025
Unprompted review
Reply from Casefully
Hello,
We’ve confirmed that your order was delivered successfully. You can track the shipment using this link: https://t.17track.net/en#nums=YWD202400100126HQ
(Tracking Number: YWD202400100126HQ).
We always strive to provide excellent customer service. Could you please share why you decided to leave a 1-star rating, even though your product has been delivered? Your feedback is valuable to us and will help us improve.
Thank you,
Company is a total rip off!!
Absolute Joke! I have been waiting 2 weeks and still not received my purchase!
I have tried contacting via email and chat during this time with NO RESPONSE or acknowledgment!
I finally received a postage notification saying I have to pay 30AED plus 5% VAT on top of my purchase of 146.72AED, for it to be delivered to my address?!…
My experience with this company has been a HUGE disappointment and total rip off!!
25 June 2025
Unprompted review
Reply from Casefully
Hello,
We’re sorry to hear about your frustration. After reviewing your order, we can confirm that your item has already been delivered.
Please note that customs duties, VAT, or handling charges are applied by local authorities and are not charged by us. We understand this can be inconvenient, and we truly value your feedback as it helps us improve communication about these policies.
We hope you’re enjoying your purchase, and if you need any further assistance, please feel free to reach out to us directly at contact@casefullly.co
Thank you,
Horrible customer service
I would give a no star rating if I could. I have emailed many times to all the email addresses I could find. I still have not received my order. The shipping Company says they sent my item back to Casefully. I have tried to use the chat, no response. Responded to the email from my order confirmation. No response. there is no phone number to call. This has been going on for almost a month. I would like a replacement sent. That is what I expect and what I deserve.
7 May 2025
Unprompted review
Poor I had case for three days and…
Poor I had case for three days and broke ! I need to return and they will not contact me !
1 May 2025
Unprompted review
Reply from Casefully
Hello,
We’re sorry to read your review, but after carefully checking our system we cannot find any order under your name or details. We would be happy to assist you if you are indeed our customer.
Please reach out to us directly at contact@casefully.co with your order number and purchase details so we can investigate further and resolve this for you.
If no information is provided, we kindly ask that this review be reconsidered, as we cannot verify it relates to our store.
Thank you,
I’ve reached out to customer service…
I’ve reached out to customer service over ten times about the broken case and poor quality of their products. Absolutely no response to any of my emails. They have not responded to any methods of communication. Do not purchase from this seller.
2 May 2025
Unprompted review
Reply from Casefully
Hello,
We’ve confirmed that your order has been delivered successfully. You can track the shipment using this link: https://t.17track.net/en#nums=YT2505521401015379
(Tracking Number: YT2505521401015379) using the 17TRACK universal tracking platform
17TRACK
+1
.
We are committed to providing reliable and responsive customer support. Could you please let us know why you chose to give us a 1-star review, even though your package appears to have been delivered? Your feedback is invaluable in helping us improve.
Thank you for your time,
Their email doesn't work
Their email doesn't work. And they do give a ridiculous song and dance about your refund. I need to return my product and I can't reach anyone!!
30 April 2025
Unprompted review
Costomer service bad
Costomer service bad!
Send email many days no fee back!
18 April 2025
Unprompted review
SCAM! All of the reviews arent wrong
Scam as stated by all of the other reviewers. If you read their return policy its literally gibberish and they've got it posted on their site. I got the email saying my order was processed and there's the useless order and tracking number. Item shows that it is processing… for over two months now. Many, many emails sent both through their “contact us” on their web page as well as their bogus email that gets rejected if you try to reply to it or contact them through the link that they provide in the email. They have it as casesfuly, so I also sent to casefully. Hoping someone would have sent the product, any product at this point but no product, no response. Scammed and feeling stupid!!!
7 February 2025
Unprompted review
poor quality
The product is of poor quality and does not fit my phone. I can't get a refund. Lesson learned: Don't order through a social media site!
24 February 2025
Unprompted review
OMG I wish I had read this before I…
OMG I wish I had read this before I ordered .
Bad quality, mismatching, not leather
Load of rubbish
All e mails sent straight back 😡😡
21 February 2025
Unprompted review
SCAM !!!!!
SCAM !!!!!! THIS IS A SCAM WEBSITE. I ORDERED A PHONE CASE, THEY SENT THE WRONG THING, AND I CANNOT GET ANYONE TO ANSWER MY 10 EMAILS I'VE SENT !!!!! THEY SUCK ! I CAN'T GET MY MONEY BACK OR A NEW CASE. DO NOT BUY FROM THEM !!
5 February 2025
Unprompted review
HORRIBLE Customer Service
HORRIBLE Customer Service! All I want to do is a simple exchange...They sent the wrong size case! All of my emails bounce and I cannot get a hold of anyone! I am beyond angry!!! They need to get a hold of all of these people who are complaining about them or go out of business! Ridiculous!!
10 February 2025
Unprompted review
casefully.com is a scam site
my husband bought me a phone case for my birthday. I simply want to exchange it. we have done everything their refund policy says to do, however they have NEVER responded and now they are declining the email. Use another site. Casefully.com is terrible.
31 January 2025
Unprompted review
I have tried email and it has bounced…
I have tried email and it has bounced back every time. They sent the wrong case I wanted iPhone pro max 14 they sent 13 pro max. Will not contact it is not legit business at all
3 February 2025
Unprompted review
The return policy is horrible
The return policy is horrible. I don't like the quality or the way the case hangs and they will not honor a return. I will never order anything from them again.
2 February 2025
Unprompted review
Took almost two months for them to ship…
Took almost two months for them to ship the product. When it arrived, they sent the wrong product. They do not respond to emails. No customer service at all.
13 January 2025
Unprompted review
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