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See what reviewers are saying

Rated 4 out of 5 stars

Bought couple of case from them however I tried to go on the website today and it can't load on my phone or computer what going on my connection is fine aswell

Rated 5 out of 5 stars

I can’t recommend these guys highly enough, their expertise, attention to detail, creativity and value for money is exceptional. I don’t normally leave reviews but I don’t normally receive such a supe... See more

Rated 5 out of 5 stars

I'm giving them 5 stars. The first case I ordered took forever to get here with the start of the covid pandemic back in March. They immediately sent another one when I chased it up and when the origin... See more

Rated 2 out of 5 stars

I purchased a custom case for my Sony and the was excited to have the level of customization. The didn't last for 6 months and didn't even try to resolve the problem. I could have spend money on somew... See more

Company details

  1. Cell Phone Accessory Store

Information provided by various external sources

Shop & design your iPhone, iPad, Android and tablet protective cases. Free Personalization ✓ Free Shipping Worldwide ✓ 100% Satisfaction ✓


Contact info

3.6

Average

TrustScore 3.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I purchased a custom case for my Sony…

I purchased a custom case for my Sony and the was excited to have the level of customization. The didn't last for 6 months and didn't even try to resolve the problem. I could have spend money on somewhere else . Like can they make a product that guarantee like optimal quality for the price .

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Case fits well and looks good

[REVISED REVIEW] The original case didn't fit well but the second case that was sent out fits perfectly. I did prefer the hardcase be the flexible case has a better fit overall. Bottom line is that the case looks really good on the phone.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

No pain just gain

I can’t recommend these guys highly enough, their expertise, attention to detail, creativity and value for money is exceptional. I don’t normally leave reviews but I don’t normally receive such a superb service, im extremely delighted with my purchase and must pay particular thanks to Emma and Sofia who have awesome in their support and help. Take a bow guys you have earned it. Thank soooo much.

12 October 2022
Unprompted review
Rated 4 out of 5 stars

Everything I needed

Shipped to my door in 23 days or 17 business days. Case fit well, it looks great. The package came with everything I'd need to clean and apply the screen protector.

25 August 2022
Unprompted review
Rated 1 out of 5 stars

Stay Away

Their money back guarantee is trash. Customer service responded but did not make and attempt to resolve the problem. Don’t waste your time or money with this company. They do not care about their customers at all.

16 August 2022
Unprompted review
Rated 1 out of 5 stars

I’ve been waiting 19 days since…

I’ve been waiting 19 days since purchase and sent 5 emails asking for a update and I’ve never heard anything back about my order. Starting to feel like a scam

19 June 2022
Unprompted review
CaseFormula logo

Reply from CaseFormula

Hi Bryce,

We're sorry about this problem. We did replied to your previous emails, they probably went into your spam folder and were automatically deleted. Please check your spam folder first and add service@caseformula.com to your contact list so you don't miss our emails.

Sincerely,
Team CaseFormula

Rated 1 out of 5 stars

Terrible customer service, if it even exists

I have sent three emails to this company this past week with NO RESPONSE, I paid over $60 for a case and it still says processing and all I’m doing is asking for an update on when it’ll get here, I ordered May 24, 2022. Nothing in my junk mail, this is super frustrating.

16 June 2022
Unprompted review
CaseFormula logo

Reply from CaseFormula

Hi Andra,

We're sorry about this situation.
We've looked into the situation and noticed that we've replied to both of your previous emails you mentioned. They probably went into your spam folder and were automatically deleted. We've send another email to you, please check you mailbox and spam folder. Please add service@caseformula.com to your contact list so you don't miss our messages.

Rated 2 out of 5 stars

Very bad seller I can't find my order

Very bad seller I can't find my order, they said I didn't order anything.. and they keep sending me the tracking # whe I need the order #.. and asking me to track the package ! I have never done tracking.. and I don't like it ! I have been asking them for the order # and they keep sending the Tracking number

14 September 2021
Unprompted review
CaseFormula logo

Reply from CaseFormula

After investigation, this review is false because this customer placed the order from another website. It was not an caseformula order.

Rated 5 out of 5 stars

Ordered a case and the case was lost…

Ordered a case and the case was lost eventually found at the post office, but awesome customer service continously in contact with me through the whole process helping me track my cover, recieved a second cover.... Good product Even better customer service!!!!!!!!

7 July 2021
Unprompted review
Rated 2 out of 5 stars

I still haven’t received my case and I…

I still haven’t received my case and I ordered 3 weeks ago HOPING I would get it on time for my bestfriends birthday which is coming up in a week. I still can’t track it and I payed extra for faster shipping. I’m tired of these weird sites, and is exactly why I don’t online shop cause of the delays. I am beyond disappointed and i Better get my case.

22 June 2021
Unprompted review
CaseFormula logo

Reply from CaseFormula

Hi Aalyiah,

Thank you for ordering from caseformula. Your order is normally in transit now. Your order was sent out on 06/11/21 by the standard shipping method which arrives to you in 10-22 business days (excluding the weekends and holidays). The estimated delivery date is 06/25/21-07/13/21. It should be delivered to you soon within the estimated timeframe. We'll send you the tracking detail through email.

Thank you for your patience and understanding.

Best regards,
Team CaseFormula

Rated 1 out of 5 stars

Horrible case should not buy quality is…

Horrible case should not buy quality is awful doesn't look anything like the picture DONT BUY!!!! give me a refund and i will delete review

21 June 2021
Unprompted review
CaseFormula logo

Reply from CaseFormula

Dear Customer,

Thank you for ordering from caseformula and thank you for your valuable feedback.

We're sorry that our product doesn't meet your expectation. We'd be glad to solve the problem upon your request. We'll email you about the refund process.

If there's anything else we can do for you, you can also contact us via service@caseformula.com.

Best regards
Team CaseFormula

Rated 5 out of 5 stars

The case I ordered was better than I…

The case I ordered was better than I expected. There was a slight delay in shipping (post office delay) and their customer service responded to my request immediately and the item arrived shortly after. I have recommended this company to everyone I know. I will be a forever customer.

8 May 2021
Unprompted review
Rated 5 out of 5 stars

Just wow @caseformula I love the phone…

Just wow @caseformula I love the phone case It actually deliveries. they delivered It on time with out no delay. they website is easy to access. I love it so much. Thank you!. who ever read this review it is legit, believe It and order it may see it taking long but remove the weekend and It will be on time! I'm happy with It hope you are too with your case!

1 May 2021
Unprompted review
Rated 1 out of 5 stars

Phone case

Ok where is my phone case I ordered February 2/21/21

4 March 2021
Unprompted review
CaseFormula logo

Reply from CaseFormula

Dear LaChandra,

Thank you for ordering from CaseFormula. Your order #698413739 is still normally in transit. Your order was sent out on 02/21/21 by the standard shipping method which takes 12-24 business days (excluding the weekends and holidays) to deliver. The estimated delivery period is 03/09/21-03/25/21. Your order has arrived in Forest Park, GA. We've sent the tracking information to your email so you can check your order status.

I've checked the status from our side and everything looks good. I hope you can receive the order soon and love your custom made case!

Regards,
Team Caseformula

Rated 5 out of 5 stars

Very Great Website

Case Formula is a great website it came on time and cane the way i wanted it it has great customer service and they really cared.

31 July 2020
Unprompted review
Rated 1 out of 5 stars

Don't Order this case

The customer service is awful, it took more than 3 months just to deliver it, and the case won't even protect my phone, it won't protect the top and bottom of my phone case. :( I also dislike how hard it is to put on the case.

30 July 2020
Unprompted review

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