Shipping way delayed, but the quality was pleasant. feels nice, doesnt seem to scratch off, and is a clear image. Customer service responds within a day or two.
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About Case24
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Contact info
Netherlands
- Contact@case24.com
- case24.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 1 week
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Lovely photo very clear and worth the…
Lovely photo very clear and worth the value for money
Thank you 😄
Great customer service, lovely product.
Great customer service. I was so pleased with my first purchase that I bought a second one for my grandaughter. Personalised using a photo. Great fit. I was very pleased with my purchase
Good product, slow delivery
Can’t fault the product or print quality, was sweating a bit on the delivery for Christmas but looking at the contact address I think it may be in Holland so maybe they should be a bit more open about that so customers know there will be a longer delivery date.
50 days and still no phone case & not a…
50 days and still no phone case & not a single response via email from Case24. I feel ripped off! I've sent 6 emails requesting tracking updates, or updates at all, and not a single one has been responded to.

Reply from Case24
Missing order
Placed an order on 5 th December still waiting for my order track says Evri has it Evri says they are still waiting for it . Emailed them no reply went on customer support blocked by firewall.
Poor image quality
Poor image quality. Worse I’ve purchased yet. Delivery took over the recommended timescale

Reply from Case24
Exceptional Case24 Product
My newly arrived iPhone case is perfect in every way. The sailboat (and sailors) photo reproduction is a visual copy of what I sent to Case24. The case was easy to snap into place (and remove if necessary for SIM card change). A much better fit than the tight original. Case24 did make a couple of slight adjustments, one involving AI, which contributed to producing a 100% clear reproduction. Thank you for that.
Took Too Long and Poor Communication
This took a while to arrive. I ordered on 23/11/2024 and the order didn't arrive until 10/12/2024. I asked for an update and got no response whatsoever, and there's no phone number available to call customer service. The items arrived in a thin bubble bag which didn't seem the best due to me having ordered glass screen protectors along with the case. The case looks fine, however, we'll have to wait and see how the quality holds up over time.
My item took a little longer to arrive…
My item took a little longer to arrive than i expected but when it came, it was exactly what i wanted and made beautifully. Very happy and would order again.
Most ugly and non practical phone cover…
Most ugly and non practical phone cover ever.

Reply from Case24
Excellent customer care.
Case24 provided excellent customer care. My queries were responded to quickly and I was reassured that picture quality was adequate to achieve a great result. Overall, I was extremely happy with the end product - it was above my expectations!
Good Quality, What I Ordered
I ordered a personalised case for my Galaxy S24+.
Feels good to use, and doesn't restrict any of the buttons to press. Doesn't restrict access to the charging port either, nor the speakers.
Personalised art for the case is cropped just as I set it for, and looks in good quality!
Airpod case doesn’t actually fit so not fit for purpose!
Ordered AirPod case, it doesn’t actually even fit the AirPods the top falls off when opening so it’s not fit for purpose, clicked to contact on website and my IP is blocked and I can’t actually contact them?! I need to return the item as obviously it’s useless! (And yes I did order the correct case / size etc)

Reply from Case24
Great product
Great product. Fast delivery. I had ordered 2 by accident. I messaged the seller and they got back to me really fast. They cancelled the item and refunded me straight away.
I would recommend.
Very well printed and something that…
Very well printed and something that I’ll keep forever😊
Great personalised case
Product arrived, suited my needs, looks good in my phone. Feels sturdy.
Colors too light
The colors on the phone cover were much lighter than the painting photo I used when ordering. This was very disappointing because the photo of my painting had lots of bright colors.
The picture on the phone cover was too dark
The picture on the phone cover was darker than the picture that I provided ... which made the phone cover not nearly as attractive as expected
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