Case24 Reviews 2,628

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the product quality, noting that cases are well-made, durable, and effectively protect their phones. The print quality is frequently highlighted as excellent, with vibrant colors and clear images that are true to the original design. Many people appreciate the ease of customizing their cases and the overall satisfaction with the final product. However, some customers experienced significant delays with delivery and a lack of clear communication regarding their order status. A few other people also felt that the materials used were cheap, or that the print quality was poor with fading or imperfections. There were also mentions of slow customer service responses and issues with tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the image... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the image and print... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting fast and prompt... See more

Order

Users describe ambiguous interactions with order, with some reviewers experiencing significant delays and a... See more

Customer service

Consumers find customer service to be ambiguous, with some expressing appreciation and satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shipping way delayed, but the quality was pleasant. feels nice, doesnt seem to scratch off, and is a clear image. Customer service responds within a day or two.

Rated 4 out of 5 stars

The case is fantastic. Took my picture and made a very nice iPad case, my wife was thrilled with it. My only downside was delays in delivery and rather poor communication on what was happening.

Rated 4 out of 5 stars

Print quality is excellent, However I would adjust the charge port hole to be little larger on the screen side as my charger keeps popping out unless I lift the top a little and the flashlight hole an... See more

Rated 4 out of 5 stars

Although there was considerable delay, the end-product is excellent and worth waiting for. This replaces my earlier (negative) report when I feared that I would never see an end-product, but Case24 de... See more


Company details

  1. Electronics & Technology

About Case24

Written by the company

Let us know what you think of your case! Click here to contact our customer service for questions or complaints.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very reliable and sturdy

Quality is always consistent. The custom prints look great and last a very long time. Just bought a second case after having my old one for about 3-4 years and honestly, I could still get some mileage out of the old case if I hadn't changed phones. I've dropped it quite a few times and never got a scratch or crack on anything. 10/10

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Was weary but surprised!

Was nervous about buying from here, but many reviews from other sites had positive opinions and gave it a go. The delivery date of 7-10 business days is accurate, so if you’re ordering late, keep that in mind. The print and case are wonderful quality and great for a decorative case you want to show off. If you’re looking for a heavy protective case though, you’d be better off looking elsewhere. This is not to discourage potential buyers, but this case is more-so meant to look great and provide basic protection than to prevent damage. If you’re confident in your device handling or don’t work in an environment that puts your device at potential damage risks, go for it! Very happy with how mine turned out!!

29 December 2025
Unprompted review
Rated 4 out of 5 stars

The case is fantastic

The case is fantastic. Took my picture and made a very nice iPad case, my wife was thrilled with it. My only downside was delays in delivery and rather poor communication on what was happening.

26 December 2025
Unprompted review
Rated 4 out of 5 stars

Print quality is excellent

Print quality is excellent, However I would adjust the charge port hole to be little larger on the screen side as my charger keeps popping out unless I lift the top a little and the flashlight hole and the final camera hole is also out of place.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Print is perfect

Print is perfect, feels like a good quality, sturdy case. Button holes feel perfect. Mag safe works great. Arrived in a reasonable timeframe. No issues

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully printed, exactly what i wanted

My custom phone case took quite a while to arrive but its perfect! I was worried that the image might scratch off easily but it seems pretty robust so far. Im very happy with my purchase.

15 November 2025
Unprompted review

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