Casamo eCommerce Ltd Reviews 

783
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting that drivers are exceptionally friendly, helpful, and provide clear tracking updates. People also appreciate the impressive quality of the furniture, describing the items as sturdy, beautifully finished, and a wonderful addition to their overall living spaces. Though some customers experienced long delivery delays and very extended waiting times before finally receiving their requested orders. In addition, some reviewers were not happy with occasional damaged pieces upon arrival, missing components, or having to deal with loose fixtures and extra trouble during assembly.

What people talk about most

Product

People report positive experiences with product, noting that items are sturdy, well-made, and look great in... See more

Delivery service

Customers had positive experiences with delivery service, highlighting prompt arrival times and helpful... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are sturdy, well made,... See more

Service

Reviewers mention positive feedback about service, highlighting an excellent experience from the initial... See more

Order

Clients share positive opinions on order, highlighting that the process is efficient, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant from start to finish. Excellent product (Mayan TV cabinet). Stacks of communication from the company and also the delivery company too. Kinetic are excellent, great delivery guy s... See more

Rated 5 out of 5 stars

Delivery was excellent. Easy to communicate, well handled and went above my internet purchase expectations of drop and run. The furniture is well made, already assembled apart from fixing th... See more

Rated 5 out of 5 stars

Delivery was quick and easy to arrange, two-man delivery into rooms where I wanted them at no extra cost. They were friendly and polite, no sign of damage to boxes. Haven't had chance to open them yet... See more

Rated 5 out of 5 stars

Like most people, when you buy from a company unknown to you, you are a little worried. Absolutely no need! Great customer service with constant communication on the progress of you order. Have... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Kitchen Furniture Store
  4. Living Room Furniture Store
  5. Outdoor Furniture Store
  6. Rustic Furniture Store

Written by the company

Casamo offers a completely secure online furniture shopping experience, free tracked courier delivery service, a price match promise and our satisfaction guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

783 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(783)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good overall service

On time, very good delivery service. Very happy with cabinet but front handles on big door's are a little out but nothing to worry about. Overall well made.

8 June 2026
Rated 3 out of 5 stars

Love the product but the delivery took…

Love the product but the delivery took 2months! They kept delaying and we were frustrated

5 June 2026
Casamo eCommerce Ltd logo

Reply from Casamo eCommerce Ltd

Hello Chie - I've looked into the details of your order and when you placed your backorder on 15th March, we expected your order to be ready for 5th May. This was ultimately delayed until 28th May due to a delay in receiving the container. The delay was beyond our control but I really apologise for the inconvenience to you.

Rated 5 out of 5 stars

Great customer service and beautiful kitchen island

My experience with Casamo was fantastic from the very start to the finish. Gavin’s communication was superb. He answered all my questions and updated me throughout the process. I waited for three months for my order to be delivered ( I knew it before my purchase - no surprise), but it is so worth it! We moved into a new build house and the kitchen was lacking character. My husband and I looked into several options, but Baumhaus kitchen island was the best option for our budget. The base unit is well-built and feels sturdy. Oh, the marble top is absolutely gorgeous! It has complemented my kitchen so well that I have been accepting compliments from people. I think the pictures in the internet for this kitchen island don’t do justice. It is better than the pictures. The delivery was great, too. They delivered the item with care, and I was able to track them live. We attached the worktop to the base with the bolts and screws provided in the package. It didn’t take too much of time. But I must warn, though, it is heavy!
I would like to add, other retailers sell this kitchen island, too, but I believe the customer service with Casamo is the best.

15 May 2026
Rated 4 out of 5 stars

Poor delivery

The ordering and communication were very good, but the delivery was very poor. We paid £30 for a 2 man delivery, but they only brought it into the house packaged and said their job wasn't to unpack, which for a heavy item was inadequate.

22 May 2026
Casamo eCommerce Ltd logo

Reply from Casamo eCommerce Ltd

Hello Sandra – I’m afraid that it is true that Baumhaus, through their delivery arm Kinetic Logistics, do not offer an ‘unpacking and inspection’ service so we cannot offer that either. The alternative to a 2-man room-of-choice delivery is a free delivery, which is a door-to-door delivery service that may be undertaken by one man using a trolley. They would only take the package as far as they can access with a trolley and customers would then be expected to handle their orders from this point.

Rated 5 out of 5 stars

Great service and quality.

Delivered as stated when ordering, easily assembled and really robust bench. So glad we ordered from Casamo. Thoroughly recommend and will definitely use again in the future.

12 May 2026
Rated 5 out of 5 stars

Fantastic experience with Gavin's…

Fantastic experience with Gavin's customer service. Having someone proactively reach out to resolve issue s can really make a difference in how a situation is handled. It shows commitment to customer satisfaction.

13 May 2026
Rated 1 out of 5 stars

6 weeks late and 2 months later than…

6 weeks late and 2 months later than advertised. Kitchen island arrived most of the fixtures handles etc loose or fallen off and had to fit the Granite top as it was delivered separately have waited for the top for additional 6 weeks. Going to have to pay someone to fit it

13 May 2026
Casamo eCommerce Ltd logo

Reply from Casamo eCommerce Ltd

Hello Mark - I have looked into the details of this order and I again want to apologise for the delay and inconvenience to you. Delays are always regrettable but, particularly given the current disruptions to global container shipping we are seeing at the moment, always a possibility.

I can see that we initially communicated a 7-week estimate when you placed your order. The total time between you placing your order and being offered a delivery slot, once the island was ready to deliver, was 9 weeks and 2 days so your review does not represent the actual delay accurately.

As an online-only retailer, we can offer more competitive pricing than showrooms but there will often be a degree of self-assembly required with home deliveries and we make this clear in the product description. The worktop and base unit were packaged separately but delivered together.

If there are any manufacturing faults to address, we pride ourselves on getting these resolved quickly for our customers. If any handles need replacing, please let us know so that we can arrange for replacements to be sent out to you.

Rated 5 out of 5 stars

Very pleased

Very pleased. Good communication, Gavin contacted me after my order about a slight design change in the coffee table.
Lovely product, great quality and easy to assemble.

25 April 2026
Rated 5 out of 5 stars

We were very pleased with the Island

We were very pleased with the Island, very pleased indeed.also the owner of the company kept in touch making sure that we were satisfied overall.we live in a flat and not an easy place to deliver a quite a heavy unit but they got the job done.I would recommend Casamo one Hundred percent.

13 April 2026

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