Terrible customer service. I’ve been trying for over four weeks to return an item and receive my refund, but I keep getting the same vague response that they are “reviewing the case” with no actual fo... See more
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do not order from these people. They have horrible customer service . And are not allowing return .I ordered two external hard drives 8 TB from this website for my PS5. They do not work for it becaus... See more
I ordered a USB from shopcasachic.ca just to test. I figured it was a scam. It was. After many emails with them, I decided to take it apart and see what was in it. There was a 64GB MicroSD card tha... See more
Service is poor to say the least. The delivery company they use went to the wrong address, this I can accept however when I contacted casa chic I was told it's not there responsibility as they only... See more
Company replied
Company details
Written by the company
Your home deserves something special Casa Chic Boutique is an independent family business, founded by Yvonne and Christos, who share a love of classic style and outstanding customer service. The collection is made up of beautiful wall mirrors, wall clocks and photo frames. From shabby chic French mirrors to modern and industrial solid wood photo frames, we specialize in one-of-a-kind finds that give your home a distinct personality.
Contact info
102 Fuljam Palace Road, W6 9PL, London, United Kingdom
- hello@casachicboutique.com
- casachicboutique.com
1.4
Bad
274 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wall clock arrived quickly
I was looking for a large decorative metal wall clock for my son and found that the one I wanted at Case Chic was at the best price and with free delivery.
It arrived within a couple of days and I was able to track delivery which was very useful. The clock came well packaged and my son is really pleased with it.
9 May 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Penelope :-)
I ordered a mirror over a week ago
I ordered a mirror over a week ago, not turned up, tracking number they gave me unable to track anything! Emailed twice, no response! Bad service!
8 May 2021
Unprompted review
Reply from Casa Chic Ltd.
Hello Chloe, I have just seen your email from Friday evening. Im very sorry you didn't get a reply straight away, we are a small company and not always in front of the computer :-) Your mirror must have gotten lost somehow so I have refunded your order. Im truly sorry about this.
Four square frames
I was able to order exactly what I wanted and the order came swiftly and in perfect condition.
7 May 2021
Unprompted review
Reply from Casa Chic Ltd.
thanks a lot dear :-)
Large wall clock
Purchased a large wall clock which was great value for money. Arrived quickly with no problems. Very happy with the quality and is now looking amazing in my new kitchen. Would definitely recommend and purchase from you again. Thank you.
6 May 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot dear Stephanie :-)
Excellent frames
Excellent frames. Very easy to remove protective film from acetate glass. Good fittings. Frames arrived incredibly well packaged.
5 May 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot John :-)
Fantastic site
Fantastic site, ordered and was delivered in a few days, the mirror I bought is top quality and will be ordering another soon. Fantastic service.
5 May 2021
Unprompted review
Reply from Casa Chic Ltd.
Brilliant news Victoria, thanks a lot :-)
Reply from Casa Chic Ltd.
Thanks so much Gary :-)
OVER THE MOON
Super pleased with my items that were ordered which arrived very well packaged and in perfect condition
Customer service and aftercare given were more than 100% as I had trouble with Parcelforce and I would highly recommend to anyone who asks
All in all I am a very happy customer 😀
4 May 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Paula :-)
Absolutely beautiful mirror at a beautiful price!!
I ordered a freestanding mirror for my bedroom - what can I say? Excellent quality and beautiful mirror! Superb price and communication too! Would 100% recommend using this company 😊
4 May 2021
Unprompted review
Reply from Casa Chic Ltd.
That is fantastic news Deb! Thanks so much :-)
Excellent frames with a top customer service
Excellent frames with a very good quality. Moreover a great customer service, with short response times and always there to help. Thanks again and more orders will follow...
4 May 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks so much Michael :-)
I am very pleased withy pirvhase it was…
I am very pleased with my purchase it was just what I was looking for.
3 May 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot dear :-)
The frame was exactly as promised
The frame was exactly as promised - the video showing how to measure was very helpful.
3 May 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Michele :-)
Happy with order
I brought a clock from you it is really big good quality it came wrapped up really good arrived in excellent condition really pleased as it's a big clock good value for money
29 April 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks so much Julie :-)
Reply from Casa Chic Ltd.
Thanks a lot David :-)
Everything went well
Everything went well. My order arrived promptly and the ordered product is as described. I'm satisfied with the quality and the price.
29 April 2021
Unprompted review
Reply from Casa Chic Ltd.
Brilliant news dear. Thanks a lot :-)
Really easy transaction
Really easy transaction. Fast delivery, good comms and nice product
29 April 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Leigh :-)
Excellent service and product
Excellent service and product, good experience all round.
29 April 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Michael :-)
I ordered an A2 black frame for a…
I ordered an A2 black frame for a poster, the frame was lovely and packaged very carefully. Unfortunately I ordered the wrong size frame and had to send it back, thankfully the customer service was amazing! I had a very quick response that guided me on an easy returns process with a very kind and friendly lady.
29 April 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Leah for reaching out and your lovely review :-)
Frame is perfect and sturdy
Frame is perfect and sturdy. It was delivered super quickly and I got the tracking number before, which is always handy.
Very satisfied overall.
29 April 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Marta :-)
Very happy with my purchase.
I ordered a pair of large frames. Came well packaged and of good quality. Great price and fast delivery. Would definitely recommend.
28 April 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Sarah :-)
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