Casa Cenina Reviews 1,462

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including hard-to-find materials and a wide range of fabrics, often noting the durability and lasting value of their purchases. The service is frequently described as excellent, with many appreciating the efficiency, responsiveness, and friendliness of the staff. Reviewers also highlight the fast and accurate delivery, with orders arriving securely and well-packaged, often even for international shipments. However, some people experienced issues with packages arriving torn or dirty, with contents potentially missing. Additionally, a few customers were surprised by unexpected duties and shipping costs that significantly increased the overall price of their order.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the wide selection, high quality, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fantastic, prompt, and... See more

Order

Customers had positive experiences with order processing, often praising the quick response to questions and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied


Company details

  1. Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Easy communication

Easy communication. Fast and complete delivery.

25 November 2025
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Reply from Casa Cenina

Thank you for your lovely review, Ana Amélia! We’re delighted to hear that communication was easy and that your order arrived quickly and complete. Making everything smooth and reliable is exactly what we aim for, so your words truly made our day 😊
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great selection

Great selection. Fast and easy to order. Quick delivery.

3 December 2025
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Reply from Casa Cenina

Thank you so much, Maria! 😊
We’re delighted to hear that you enjoyed our wide selection and that everything from ordering to delivery felt quick and easy. Making your shopping experience smooth and pleasant is always our goal 🧵✨
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Top shop!

I like the service of casa cenina! Lots of updates on my orders, very quick delivery
Top shop!.

21 November 2025
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Reply from Casa Cenina

Thank you for your lovely review Corine! It’s a joy to hear how much you appreciate our service — from the friendly updates to the quick delivery. Your new purchase is such a cheerful addition to any creative project, and we hope it brings you lots of fun and inspiration ✨🧵
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very Nice shop

22 November 2025
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Reply from Casa Cenina

Thank you for your lovely review Sandra! We’re delighted to hear that you’ve enjoyed your experience in our shop and that everything met your expectations. Your purchase is such a charming choice, and we hope it brings an extra spark of joy to your creative moments.
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great service

Great service. Fast delivery and all the products were well packed inside the box.

29 October 2025
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Reply from Casa Cenina

Thank you so much, Tiziana! 🌟
Your message reads like the perfect unboxing moment: great service, fast delivery, and everything packed safely in the box ;-) exactly how we love things to go! 😄📦✨
We’re thrilled everything arrived in perfect condition and that you’re happy with your order.
Wishing you bright, joyful holidays and plenty of creative moments ahead 🎄💫
Looking forward to welcoming you back soon!
The Casa Cenina Team

Rated 5 out of 5 stars

Excellent !!


Quick and prompt arrival. Well packaged to make sure the book was in good condition! Excellent!!
Will definitely use again

21 November 2025
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Reply from Casa Cenina

Thank you so much for your wonderful message, Vanessa! 🌟
We’re delighted to hear that your book arrived quickly and perfectly protected ;-) nothing makes us happier than knowing your order reached you in great shape and ready to enjoy. Your enthusiasm is truly uplifting, and we’re thrilled you’d choose to shop with us again!
Wishing you a bright and festive holiday season filled with cosy reading and creative inspiration 🎄✨
warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Just the best

Only the best is good enough for me and that's what You are in Cass Cenina

13 November 2025
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Reply from Casa Cenina

Thank you so much, Kaisa! 💖 Your words truly mean the world to us. Knowing that Casa Cenina meets your high standards is the greatest compliment we could receive. We’re delighted to be part of your creative journey and can’t wait to welcome you back for many more inspiring projects ✨
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Can highly recommend seller

I have already shopped several times and have always been satisfied. Can highly recommend seller! The merchandise is top quality, the shipment fast.

17 November 2025
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Reply from Casa Cenina

Brigitte, we’re absolutely thrilled by your kind words! It’s such a joy to know that you’ve had consistently wonderful experiences with us and that our products and delivery bring a smile every time 😊✨. Your trust and loyalty mean the world, and we can’t wait to continue inspiring your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Ordered on Sunday and received in the states by Thursday. Packaged nicely!

19 November 2025
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Reply from Casa Cenina

Lisa, we’re overjoyed to hear about your experience! Knowing that your order traveled all the way to the States so quickly and arrived perfectly packaged truly makes us smile. We hope your new supplies bring lots of inspiration and joy to your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Always very good!

4 November 2025
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Reply from Casa Cenina

Annelies, thank you so much for your kind words! It’s truly wonderful to hear that your experiences with us are consistently positive. We hope your new supplies inspire many beautiful and joyful projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. And good price.

4 November 2025
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Reply from Casa Cenina

Fernanda, thank you for your lovely review! We’re so glad your order reached you quickly and that you enjoyed the price. Wishing you lots of fun and inspiration with your new materials!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Another good experience

13 November 2025
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Reply from Casa Cenina

Kairin, we’re so happy to hear from you again! It’s wonderful that your experience with us was smooth and enjoyable. We hope your new supplies inspire some lovely projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Always Excellent

Always excellent and speedy service to the US. A great place to find threads that are otherwise out of stock in the US.

14 November 2025
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Reply from Casa Cenina

Thank you so much for your kind review Andrew! We’re delighted to hear that our service to the US has been reliable and that you can find threads with us that are otherwise hard to get. We hope they inspire many beautiful projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very quick dispatch with tracking all…

Very quick dispatch with tracking all the way. Very happy with the service.

13 November 2025
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Reply from Casa Cenina

Mary, thank you for sharing your experience! We’re thrilled that your order arrived so quickly and that the tracking made everything easy for you. We hope your new items bring lots of joy to your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great products

High quality products, fast shipping and I really enjoyed the sale. Casa Cenina's customer service

13 November 2025
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Reply from Casa Cenina

Ulla, we’re so happy to hear from you! It’s wonderful that our products, quick shipping, and the sale made your shopping experience enjoyable. Your kind words truly brighten our day!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very good customer experience

Very good customer experience! The order was executed very quickly and easily.

31 October 2025
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Reply from Casa Cenina

Zena, thank you for sharing your experience! We’re so happy that everything went smoothly and that your order arrived quickly. Enjoy your new supplies and happy creating!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

clear communication

Not all products were available when I ordered them, but there was very clear communication about how long it would take before my order could be send. Order was wrapped well, and shipped fast. I love my new cross stitch items, and Casa Cenina often has great bargains.

27 October 2025
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Reply from Casa Cenina

Thank you so much for your detailed review Betty! We’re glad our communication kept you informed and that your order arrived safely and quickly. It’s wonderful to hear that you’re enjoying your new cross stitch items and finding some great bargains along the way!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 4 out of 5 stars

Very fast to deliver

Very fast to deliver

7 November 2025
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Reply from Casa Cenina

Thank you for your review Carla! We’re so glad your order arrived swiftly and hope you’re enjoying your new supplies.
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Shopping with Casa Cenina

Great range of products to choose from and quick delivery

7 November 2025
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Reply from Casa Cenina

Stanislava, thank you for sharing your experience! We’re thrilled you found such a great variety of products to choose from and that everything reached you so quickly. Enjoy every moment of your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Good choice of Fabrice

Good choice of Fabrice
Reasonable prices
Quick delivery!

6 November 2025
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Reply from Casa Cenina

Thank you for your kind words Françoise! We’re so glad you enjoyed our fabric selection and that everything arrived quickly and smoothly. We hope it inspires many beautiful projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

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