Cartier Reviews 

Disgusting , every time I order a sunglasses from their website , the payment goes through and after 3 days I will get message my order has been cancelled as they did not had the stock . So why do show it on line
This happened to me 3 times.

I ordered a bracelet online for my wife's birthday on July 12. The estimated delivery date was shown as July 15. But didn't receive the item. They emailed me about delay in delivery. I asked to get product in any boutique in the London but they said it's imposbbile, and I have to pay again in the boutique and cancel online order. I agreed to cancel, They said we will do urgent cancel and refund. But unfortunately I didn't receive anything about cancellation. I called them today, customer care couldn't find my order, He said me that he will check and revert back. He didn't call me back.

I ordered a ring and a bracelet Love as a gift for my wife's birthday. Total order ~ 14 000 EUR. Both the ring and the bracelet were a few sizes too big. I don’t know if it was my mistake with measurements and choosing the size according to their table, or if it was their mistake when sending the goods, since the sizes are not indicated on the tags and in the documents. If you put a ring to their size form, then the delivered ring also does not match. Anyway, fitting and discussion took no more than 2-3 minutes. I called and ordered a return, the operators received it nicely and without problems in English with a clear French accent. On the next day, the goods were Picked up and in 1 day was delivered to the Cartier center. The ring was accepted for return the next business day after delivery. But the return of the bracelet remained unanswered for another 2 business days. On the 3rd business day, a lady from Cartier calls to me and obsessively tries to lure me out of the phrase that my wife wore jewelry and how she liked them in the process of using them. I was shocked and clearly and unequivocally answered that we did not know how these jewelry felt in use, since we returned them as soon as we saw the wrong size, after a couple of minutes and don’t use them in anyway. After that, the lady tell me that reason why she she was calling me in connection with the fact that the Cartier expert found damage from heavy use of the bracelet and they could not be polished. Because of this, they will not refund the money and send me the damaged bracelet back. I objected to this and said that I had photos and videos of the process, how we packed the goods for return and what condition they were in. Then the lady offered to send me a photo of the bracelet from an expert and asked for my photos also. The photos she sent to me didn't match the condition of the bracelet we sent back. The bracelet that they show or really was in use for a long time, as it contains chips on the ribs and holes, as if it had been gnawed by a dog. Or this damage was done already in the Cartier center. After I sent back my photos and showed my proofs, the lady replied that she would pass it on to the department and return to me later with an answer. A week has passed since then with no response. I sent two more mails in the last 7 days for a status update and still no any response.

I doubted for a long time what could have happened to the bracelet on the way back and did not believe that Cartier could intentionally damage or replace the bracelet. But after reading all the reviews on this site, I found more than 25+ similar cases in US, UK and Europe. This confirms my suspicions and that Cartier is engaged in fraudulent business practices with a return policy. There is not any alternative way instead of initiate a dispute through the credit card company. I will attach all my evidence there, as well as a link to this catalog of reviews. So no goods, no money, no response. Nothing. Will fight with them through chargeback.

I've bought a few pieces for my wife and the quality is great, however the sales staff in store are not great. I have taken to shopping online as it's so poor.

Lovely box too. We have purchased a few pieces on the resale sites, but I am dubious of how genuine they are so will be sticking with online only.

If I can give -100, I would. The worst experience ever ! DO NOT BUY Cartier in Australia if you don't want to be treated like a piece of RUBBISH. They would take your money and never come back to you. Well that's what happened to me. You can only speak to customer service people who provide no updates of solution. I bought a bracelet that was never delivered to me. No manager would talk to me or have a curtesy to call. They say it might take another 3-4 weeks to find out what happened. I had been in tears, I spent hours on the phone and nothing ..... ABSOLUTELY NOTHING.

I went into the Sydney store today with my husband because he wanted to try on the Santos collection. Waited 20mins to be served by an SA. The SA weren’t even interested in what my husband was looking for. Just repeatedly told us that they’ll increase prices later this month so if we want to buy a watch, we should pay a 40% deposit. For example, my husband asked for the chronograph version to try on, she pretended she couldn’t catch what he said and just ignored him. She comes across quite judgemental.

It’s ironic how she thinks we can’t afford the A$15k watch from Cartier and yet she didn’t recognise the $20k watch my husband was wearing.

After the watches, my husband asked the SA to show us the Panthere collection rings. Similarly, she wasn’t interesting in helping us. So it killed my shopping mood.

For months my husband asked me repeatedly to visit the Cartier store with him because he wanted to try on the Santos watches. He said he had a bad experience with the Cartier Sydney store when he was shopping around for my engagement ring. Therefore he didn’t want to go into the Cartier store alone to try on the watch he was considered buying. I thought he was been silly but now I understand how he feels.

Worst customer service in the world. Brother spent thousands on his n hers wedding rings. His was too small when it arrived Cartier say nothing we can do so the trusty HMSamuals made it fit shame on you Cartier won’t be round much longer u fools

Disgraceful service at Cartier Bond Street today. Wait of over 30 mins just to pick up my watch. Nothing to pay. Lots of people standing around welcoming people and guarding things. No-one actually serving customers. Not a luxury brand service.

Appalling service today at Cartier Selfridges Oxford Street. I popped in with 2 watches for service and batteries also to purchase a leather strap. I waited patiently for assistance. A gentleman and I mean this very loosely came over to assist, as soon as I mention I had repairs he scurried away saying he thought it someone’s else’s turn, his female colleague pointed out it was me. He clearly did not want to wait on me, I told him this and left.

This breaks my heart. I have a total of 8 pieces from Cartier and had no issues until this. While in Paris on my birthday bought a love bracelet with horrible customer service that rushed me and days later returned to the US and tried it on with my other piece of jewelry and preferred a different version so I took it in the store for exchange. Upon being helped they told me there is a scratch and can’t be resold, I obviously never worn the bracelet explained and they sent it for the workshop to see if it can be diagnosed. Never heard back for a month and then the SA reached out saying it can be polished but not restored to original condition. I then asked “so polish meaning not returnable? And is polishing when a layer of gold is removed? I rather leave it as is!” She then said “buffing is when gold is removed” and I said ok I definitely do not want that. No response after that. It is now almost another month and I called customer service and they are saying it’s $240 for rhodium plating etc blah blah and I’m like why was this even done on my item?! Mind you I purchased an item with diamonds that come rhodium plated already so why is it being taken off a BRAND NEW BRACELET and replated?! I’m waiting for management now but I’m so upset I don’t know if I should cry or resell all my jewelry from this brand because it’s disgusting how they think a $8,000 bracelet is something to play around with. Trash customer service and the worst communication for such a high end brand I’m very let down. Do Not shop here or read reviews first because this company definitely screwed me over. Mind you I’ll now probably be stuck with an item that is not even sentimental anymore because they did whatever they wanted to it. Smh

Bought a LOVE ring with a stone setting. Within 5 months of intermittent wear, the amethyst went missing. I returned to Cartier and after 3 months and many emails (from me), it was returned repaired. 6 months later and another, different, stone has gone missing. Returned to Cartier again, requesting that I have the ring replaced with another style, as I have no faith that the stones will remain in their settings. The response included an invoice for me to pay over £200 to have a ring, that is not fit for purpose, to be repaired, when there is clearly a fault with the stone settings. Apparently it fell out due to a “shock”. I don’t know whether to laugh or cry at the absurdity of that particular statement. I’m now awaiting a decision, but am not especially optimistic, and it looks as though I will have to go down the legal route to get my money refunded. I have other Cartier pieces, but will definitely think twice before buying any more. A similar issue with Bulgari some time ago was resolved instantly; Cartier, learn a lesson from them.

UPDATED 13/05/23

Cartier have been in touch and have offered to waive the repair bill. I explained that I do not want a faulty ring back and want either an exchange or refund. Apparently this is to be referred to”management”. I have further explained that I will be taking the matter to court if they continue with their intransigence.

UPDATE 1 June 2023

Despite assurances from Cartier, it is now 2 months since I raised this matter with them, 5 weeks since the faulty jewellery was returned to them, 3 weeks since they agreed to exchange the ring and 10 days since I was told I would be receiving a replacement. I have heard nothing, and will now be taking the legal route as I have no jewellery and am thousands of pounds out of pocket. Disgraceful behaviour from a supposed “high end” house.

I have read multiple negative reviews from others about the fraudulent online return and exchange policy. It is deeply concerning that so many of us have experienced this from such a revered company. I’ve been a lifelong Cartier customer and wish I had read these reviews sooner so I had not made my latest purchase. I purchased a White Gold Love Bracelet (18), tried it on for less than half an hour to make sure it felt comfortable and that I was 100% satisfied. I returned it the same day and purchased another Love Bracelet in the correct size (17). I received the email today that they cannot accept the original return. I never did get in touch with the original Cartier Relations Manager who continued to leave me cryptic voice mails. I called back each time and spoke to a different representative each time. They have even claimed that the bracelet no longer lines up perfectly (I’m not sure how this happened…), I was extremely careful while wearing and removing the bracelet. They even had the audacity to send me instructions on how to apply the bracelet after they rejected the return. If Cartier does not accept returns or exchanges for online orders, that needs to be EXPLICITLY stated on the website as “NO RETURNS OR EXCHANGES.” Reasonable people can comply with this clear expectation and may choose not to purchase from Cartier as a result. Although Cartier may take a significant reduction in sales, this ensures customer service and satisfaction are at the forefront. Such commitment to excellent customer service is expected from this company. Further, it is fraudulent to enforce a policy that has not been clearly established…Jewelry is meant to be worn, they can’t possibly expect people not try the jewelry on. This is unreasonable. In conclusion, this is incredibly disappointing and I will no longer be purchasing from Cartier. It’s too great a risk for such a high cost!

I have ordered a Cartier sunglasses, paid $1565 i was told to by customer service that they will require signature upon receiving the package. I never received the package, when I contacted the customer service they told me someone else received them.online shopping at Cartier is scamming a customers. I never got sunglasses and never got money back. Do not ever shop with Cartier.Horrible customer experience.
Yasir Hamad

I recently sent my Cartier watch back for a service and it has come back looking almost like new, I am over the moon with the results and want to thank Cartier, Oxford Street for making it such a pleasant experience. I even got a new travel case which is lovely.

Appalling experience today in Cartier, Dubai Mall. Friendly welcome by the security upon entering the store, but that was it. Had to look for someone to take care of us, it took a while for one of the assistants to come to us. When she did, no smile or “how are you?”
Felt like she was doing us a favour.
My sister was looking for a particular ring which they didn’t have in store unfortunately. We were told that they were gonna check with another store in Dubai and see if it could be reserved for us. The assistant took hour number and asked if WhatsApp was an option to reach us. We said YES.
It’s been hours, still waiting.
The promise was to call/text within a few minutes.
The truth is even if we get the call tomorrow, we no longer need the ring.
It’s not the way to treat customers.
Really disappointing and out of order,

We had a misunderstanding and Cartier resolved the confusion and took car of us. That’s the service we all expect and appreciate

Thank you

This is absolutely unbelievable i purchased a love bracelets and i just wear it once and i take it back for exchange with a higher jewelry after a week and they telling me its a little bit scratch on it so we can not exchange it
And when i tell them that its not my fault
They yell at me and throw me at from the boutique in dubai mall boutique

What is going on at Cartier Chicago! Went to pick up my watch that was being serviced. Upon arrival, you must put your name on a list and wait in a specific area, I was told I had a two hour wait. When I said, “ I received an email that it would be ready for me,” they responded with telling me there were 11 waiting to shop in front of me. This happened to my wife twice! Thankfully, she has someone there that has been with the company for as long as we have been shopping there and he offered to ship it. I called all morning to alert them that I was coming - no one picked up the phone - seriously - 5 times!
This is why people purchase on line now. Whomever is running the Chicago store should be embarrassed! It too bad such a great store is now managed this way - as my wife said “It’s like being in Zara now!”

Cartier used to be excellent but i have had a number of issues recently. The last was quite simple. I need a replacement watch cleaning kit. I was told to provide the guarantee though the watch is over 20 years old and has been regularly serviced. And they have all my details. The response. None
I chased but haven't heard a word. How poor is that....

So. I called. The guy (apparently reading from his faq) said he was pretty sure he couldn't help... But would have to get someone else to call me to confirm you couldn't help. And he was saying it in an unhelpful way, sticking to his script and not answering my questions...

I am still appalled and no further forward. And not a clue if someone will call me or not....

It happened to me also. I brought my wife a $16000 10 diamond love bracelet for Christmas in 2022 and it arrived the wrong size. I am a Physician and I had it on my wife’s wrist for about 30 seconds and I was extremely careful with it. I sent it back to Cartier for an exchange for a smaller size and they refused to except the bracelet in return, stating we damaged it and it was “not pristine”. We did not damage the bracelet. It was either damaged in shipping, or whoever opens the packages at Cartier is damaging the returns on purpose. I have literally received better customer service from Goodwill.

Warning to all: Do not buy from Cartier Online. They refuse to accept returns and will say your return is damaged and blame it on you.

Update 05/09/23:

I was able to get the charge disputed and reversed through Visa. Thank God I made the purchase with my Visa credit card. Thank you Visa.

Word of Advice to Cartier: Please stop ripping your customers off. What you are doing is criminal. If you want to do online retail, you have to accept that some items may need to be returned because it does not fit, etc. Shame on you for your unethical business practice.

Thanks,

Dr. William Gabbert.