CarSupermarket.com Reviews 

6,574
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the sales team is exceptionally friendly, highly helpful, and provides a smooth, stress-free buying process without any hard selling. Many people deeply appreciate how straightforward and transparent the entire purchasing journey feels, ranging from initially choosing a car to finally arranging home delivery. However, some customers also noted frustrating experiences with after-sales support when unexpected vehicle faults or other issues arose. Several reviewers mentioned facing significant difficulties getting timely email responses, proper communication, or satisfactory resolutions when trying to solve post-purchase problems.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional during their car-buying journey. Many... See more

Service

Reviewers highlight positive aspects of service, noting that staff are friendly, professional, and... See more

Product

Reviewers mention ambiguous feedback about product, with many consumers expressing delight over clean,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It went relatively smoothly and once finance was approved , I got my car within a few days . It had been valeted well. I would just recommend that they don't give valuation of customers cars over the... See more

Company replied

Rated 5 out of 5 stars

Took under 24 hours to see car I liked after few phone calls I was approved finance for car I wanted all agents I spoke to explained everything I needed to know were very polite and very helpful Wou... See more

Company replied

Rated 5 out of 5 stars

Great experience, very smooth and seamless thanks to Adam Mehager who looked after me. Great communication and kept me informed through the whole process even before coming to get the car. Highly reco... See more

Company replied

Rated 5 out of 5 stars

The experience at CarSupermarket.com Birmingham was good because Surjeet was brilliant friendly and dealt with me very well and quick too. Went into details with all my questions which in the end help... See more

Company replied


Company details

  1. Car Dealer
  2. Car Accessories Store

Written by the company

Choose from 1000s of cars online and in-store at our 12 locations across the country. Select the car you want, then take advantage of our home delivery, arrange a click & collect appointment or just pop in to one of our sites, located in Barnsley, Birmingham, Grimsby, Hessle, Lincoln, Newcastle, Preston, Scunthorpe, Sheffield, and Stoke. Buy with complete peace of mind, all our cars come with a 15 day money back guarantee and free minimum 12 month comprehensive warranty. Contact our friendly, knowledgeable staff who are available online or on the phone to guide you through the next steps in your car buying journey.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(6,574)

1,080 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From beginning to end of purchase of my…

From beginning to end of purchase of my new vehicle the process was easy and stress free. The day of collection was made so easy and enjoyable.

23 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Julie, we are thrilled that the team provided such a stress free experience!

Kind regards.
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Adam couldn't be more helpful

Adam helped us through all stages of purchasing our car. He was approachable and made the whole process easier and keept us informed of our options at all stages. He matched us with our ideal car and went out of his way to ensure we got everything we wanted. Customer service was some of the best I've received and will guarantee we are repeat customers

6 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review Scott, we really appreciate your feedback!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Excellent!

Excellent! My first time doing finance on a car and have had a great experience.

The advisor (Jack Humphrey)has been very thorough and was very helpful and knowledgeable throughout the process.

Top service! I do recommend!

22 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for taking the time to leave a 5* review Nathan!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Excellent company

Excellent company, honest, friendly, and efficient. I was always able to talk to somebody knowledgeable and helpful. I wouldn't hesitate to recommend them. Very great service.

21 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Julie!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Such a simple and easy process

Such a simple and easy process from finding a car to driving away. Communication was great without any pushy selling.

15 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for your 5* review Samantha!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Great car

Great car, great buying experience.

15 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for your 5* review Steve!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Skoda Kamiq

Easy buying experience. Good prices. Friendly, efficient no pressure service. Would definitely use car supermarket again or recommend to family and friends.

12 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your 5* review Leslie, we are thrilled that you had a great experience!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Professional throughout

The process and products were explained to me clearly from the onset and John was professional and friendly on the phone and in person. The car was cleaned and fully charged when we arrived

14 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for your 5* review Ernie, we really appreciate your feedback!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

the customer service from all members…

the customer service from all members of staff that I spoke to and dealt with where absolutely amazing, everything was made easy, they where understanding about how long the v5 form took to arrive as I had to take a private plate off my trading - in car.
Everything was done with easy and made simple.

The car its self is amazing, clean and tidy no nasty stains, scratches, or dents. I am well happy that I went to car supermarket. 💯 recommend to anyone. Thank you to all the members of staff I dealt with, absolutely amazing

12 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for your 5* review Wayne, we really appreciate your feedback!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Holly contacted me after I had made a…

Holly contacted me after I had made a request
She was fantastic went through everything with me a very pleasant lady who was very efficient and professional and answered all my queries

18 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for taking the time to leave a 5* review Donna!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Respectful and helpful.

the salesman was respectful and listened. He explained everything in a way I could understand and was not pushy.

3 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Mandi!

Kind regards,
Laura
CarSupermarket.com

Rated 1 out of 5 stars

I've never felt so ignored in my life

I've never felt so ignored in my life. Bought a car 3 months ago came up with a fault about 2.5 months after purchase. Took it straight in and they said it was spark plugs and then fixed it sent me on my way. Now 2 weeks later same fault coming up. Took it back ready to reject the car and get my money back which due to consumer rights act 2015 I have the right to do so. Sales manager Howard tried pulling a fast one saying I can't do that as I've gone over their 15 /30 day period of having the car. Luckily hes not too bright. Then he went running with his tail between his legs and sent a service manager over saying we can't sort it now as we're fully booked up but we will ring you back when we can fit you in at a vauxhall garage and get it diagnosed properly. Noone rang me back that day it is now Monday 2 pm and still nothing. I did ring back at half 11 while I was on lunch but after a few rings it got hung up. I tried again assuming they'd pressed wrong button but Noone answered at all waited a few mins before I hung up. I then found another number and they did answere but only to get a response they've already given me before ill let them know and ring you back. 2 hours later ish. Noone has rang me back. So not only did they sell me a car without doing a full check on the car. Then tried to fob me off while I was in store. To completely ignoring me. This isn't over! I will sort them out.

15 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you for your review Jason, we are very sorry that you have experienced an issue with your vehicle and that you do not feel satisfied with the service you have received regarding this. So that we can look into this for you, could you please contact the team at customerservice@carsupermarket.com with your details.

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, skills, knowledge and professionalism.

12 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Cheryl!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience. The staff were friendly, helpful and professional. The whole process was easy and smooth, and I was happy with the service I received.

7 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for taking the time to leave a 5* review, we really appreciate your feedback!

Kind regards,
Laura
CarSupermarket.com

Rated 5 out of 5 stars

Great service

Took under 24 hours to see car I liked after few phone calls I was approved finance for car I wanted all agents I spoke to explained everything I needed to know were very polite and very helpful
Would recommend for anyone looking to buy next car

16 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you so much for your 5* review Michelle, we are over the moon that you had such a great experience!

Kind regards,
Laura
CarSupermarket.com

Rated 4 out of 5 stars

I had a great experience at…Stockport branch

I had a great experience at CarSupermarket.com Stockport because Very friendly treatment and follow-up of the problem by the entire team until it is completely resolved.

12 August 2026
Unprompted review
CarSupermarket.com logo

Reply from CarSupermarket.com

Thank you very much for taking the time to leave a review Mahdi!

Kind regards,
Laura
CarSupermarket.com

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