Called to make my Carshield payment. I was asked why I'm I calling. That's stupid either I'm calling to make a payment or something else. Your customer service representative should not try to sel... See more
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Review summary
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Everything was great. The only thing that could be better is the communication between your customer service personnel and the repair shop. They told me one thing and they told them something differ... See more
From talking to the receptionists to the whom I spoken to several times All where truly warm and kind and courteous. I would welcome carshield to all family and friends they are the real Deal. and I... See more
Company replied
I have been a member for a long time and just added another vehicle yesterday and spoke with Clark did a great job, and today I spoke with Christina and told me about a promotion if we paid 6 mos in a... See more
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Company details
Written by the company
Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.
Contact info
339 Mid Rivers Mall Dr., 63376, St. Peters, United States
- 1-800-974-9385
- info@carshield.com
- carshield.com
4.1
Great
56K reviews
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I had car shield for 2 and 1/2 years
I had car shield for 2 and 1/2 years. They canceled my renewal. The excuse was cause of high risk. And could not even more details. Only gave numerous possible factors. I know why in the 2 and 1/2 yrs this last year I actually had to put in claims. I am sure it’s was ok when they were receiving money and not having to actually pay out for claims. And I spoke highly about car shield. I was even telling friends and family when they purchased cars to sign up with car shield. Cause the claim process was easy and not stressful like I read about the lawsuits they had. But I was so fooled.
19 August 2026
Unprompted review
Reply from CarShield
Elizabeth, we recognize why the nonrenewal has left you with questions after your time with CarShield and the claims you previously had covered. Unfortunately, we cannot locate an account with the information provided. Please reply with your contract number or contact Customer Service at 1-800-587-4162 so we can take a closer look at the account, discuss the nonrenewal with you, and make sure your concerns are properly addressed.
CUSTOMER. LOYALTY A FARCE!! MY RESPONSE BACK TO CARSHIELD
BEWARE of CarShield and American Auto Shield! After 5 straight years of continuous, on-time payments for my 2018 Dodge Grand Caravan without a single lapse, they suddenly hit me with a non-renewal notice just to dodge honoring my coverage the moment a claim might actually happen. TAKING a LOYAL CUSTOMERS HARD EARNED MONEY for half a decade and dropping them via a technicality is pure bad faith. Don't worry—formal consumer fraud and deceptive practice complaints are already active and on file with the Illinois, Missouri, and Colorado Attorneys General and state insurance departments!
BUT JUST REMEMBER BUYER DEFINITELY BEWARE!!!!! TAKE YOUR HARD MONEY SOMEWHERE ELSE!!!!
MY RESPONSE TO CARSHIELD:
Let's incorporate that final observation about the coincidence of the St. Louis Better Business Bureau location and CarShield's headquarters into the draft for your Trustpilot review update.
Here is the complete, ready-to-copy text with that final addition included:
Update: CarShield asked for my contract number publicly, but behind the scenes, it’s the same runaround. After 5 straight years of continuous, on-time payments for my 2018 Dodge Grand Caravan (Contract #MRF3541425), I received a call on June 1st regarding a credit card update. During that call, their representative explicitly assured me that my Diamond-level policy was secure and that I was "good to go" as long as I owned the vehicle.
Instead of honoring that reassurance, they used that interaction as an opportunity to flag my account and drop my policy right as my vehicle hit high mileage—abandoning a loyal customer.
When I filed with the Better Business Bureau, it’s quite a coincidence that the BBB in St. Louis is right where CarShield is located—and they simply dismissed it with a "Demand denied," while CarShield heavily advertises their BBB accreditation in their ads. Their Facebook support also gave me the exact same canned brush-off: thanking me for years of loyalty while refusing to explain why they are cutting me loose.(TRUST MEWORD OF MOUTH I HAVE BEEN TELLING PEOPLE TO STAY AWAY)
Future customers should know that formal consumer protection complaints regarding these deceptive practices are officially active with:
🏛️ Illinois Department of Insurance (Case #01148986)
🏛️ Missouri Department of Commerce and Insurance (Division of Finance)
🏛️ Colorado Department of Revenue (Auto Industry Division)
🏛️ Federal Trade Commission (FTC)
Take your hard-earned money to a company that actually honors its word.
11 August 2026
Unprompted review
Reply from CarShield
Dora, we recognize how concerning a nonrenewal would be after maintaining coverage for several years. Unfortunately, we were unable to locate an account with the information provided in your review, so we don’t want to make assumptions about what led to this decision. Please reply with your contract number or contact Customer Service at 1-800-587-4162 so our team can review the account, explain the reason for the nonrenewal, and address the concerns you’ve raised. We want to make sure you receive clear answers about what occurred.
I wanted this to work but they keep…
I wanted this to work but they keep calling me to cover my home when I asked for no further coverage!!! I called and the idiot on the phone argues with me they haven't called!!! They've called six times so canceled them!!!
19 August 2026
Unprompted review
Reply from CarShield
We appreciate you letting us know about the calls and apologize for the inconvenience. Unfortunately, the information provided did not allow us to locate your account. Please contact CarShield Customer Service at 1-800-587-4162 so we can better identify the communications you received and make sure your concerns receive the attention they need.
Great and timely service
Great and timely service
Great communication
Great customer service in following up on work or repairs
Prompt parts that were needed was on time for repairs to be done
12 August 2026
Reply from CarShield
Carolyn, great communication and timely service can make the repair process so much easier. We appreciate you recognizing our team and are pleased everything stayed on track from start to finish.
Reply from CarShield
Israel, we're happy to hear that you had a positive experience with our Customer Service Department! Don't hesitate to reach out if you require further assistance.
How easy it is to apply for your…
How easy it is to apply for your services.
10 August 2026
Unprompted review
Reply from CarShield
We appreciate the great feedback, Ronald! It’s wonderful to know getting started was simple and straightforward. If any questions come up along the way, please don’t hesitate to reach out.
Not usual timely Attention, what happened?
The car was towed to the repair garage on Thursday August 13, 2026. The repair facility was contacted on 8/13, 14 and 8/17. They were told an adjuster would contact them to determine covered charges, first they were told 24 hours, then 48 hours and on 8/17 they were told within a week!
On Saturday 8/15 I received a cl from CarShield and told that the adjuster would contact the garage within 48 hours so Monday, but then they received a message that it would be a week. Usually we have received very prompt service in the past 4 years What happened? All your customer service people are so nice but what happened to the communication between the adjuster and Tom Sparks Service?
14 August 2026
Unprompted review
Reply from CarShield
Mary Lou, thank you for bringing the communication concerns to our attention, and we appreciate your kind words about our Customer Service team. We apologize that the timing and updates throughout this claim haven’t been as clear or consistent as expected. Your claim is actively moving forward, with an inspection scheduled as the next step.
For the most current information or any questions along the way, please contact Customer Service at 1-800-587-4162. Our team is here to keep you informed and provide the support you need as the claim progresses.
I haven't had to use the service yet
I haven't had to use the service yet. But, just knowing I'm protected I'm relieved.
10 August 2026
Reply from CarShield
Sharon, it’s a great feeling knowing you have protection in place before you need it. We appreciate your confidence in us, and you can count on our team to support you when the time comes!
I have been a customer for 7 yrs
I have been a customer for 7 yrs. My diesel engine failed and coverage was denied. Rip off!
18 August 2026
Unprompted review
Reply from CarShield
Thomas, we’d like to provide some clarification regarding the claim decision. Based on the reported failure, the repair did not qualify for engine coverage under the terms of the contract. If you have questions about how those terms applied to your claim, please contact Customer Service at 1-800-587-4162 so our team can review it with you.
Reply from CarShield
Thank you for the great feedback, Anthony! We’re happy our team was quick to respond. If you ever need anything else, just give us a call.
Great service and very prompt
Great service and very prompt. I started driving when I was 15 years old I’m now 56 I wish I had CarShield back then. Keep up the great work
16 August 2026
Reply from CarShield
We’ll happily take that compliment! It’s great to hear our quick service stood out to someone with so many years on the road. Thank you for the kind words, and we’ll keep working to deliver the service you expect.
It was easy to sign up.
8 August 2026
Reply from CarShield
James, we love hearing that getting started was simple! Thank you for choosing CarShield, and if any questions come up along the way, just give us a call.
The transaction with the auto dealer…
The transaction with the auto dealer went very smoothly. The part arrived less than two weeks. I am back on the road. Dave and the service staff were patient and understanding. They are appreciated.
17 August 2026
Unprompted review
Reply from CarShield
Eiothian, thank you for sharing such a great update! We’re pleased everything came together smoothly and you’re back behind the wheel. Your kind words about our service team are truly appreciated. If you ever need anything down the road, just give us a call.
They kept me informed throughout the…
They kept me informed throughout the process, very professional
13 August 2026
Reply from CarShield
Thank you for the great review, Margaret! We’re happy to hear you felt informed throughout the process and were pleased with the service you received. If you ever need anything else, please don’t hesitate to reach out.
The representative that I spoke to was…
The representative that I spoke to was very helpful and understanding I really appreciate that.
16 August 2026
Reply from CarShield
Kathy, we're so glad to hear that you had such a positive experience with our customer service team! It's wonderful to know that our representative was helpful and understanding. We truly appreciate your feedback.
I wish I could give a -5
I wish I could give a -5. Carshield is a scam. Filed my first claim and it was absolutely horrible. Two weeks my car at the repair facility awaiting an approval.
Rental car coverage expired even though the delay was waiting on CarShield. Then to take no accountability.
Came back and also told me I had to pay over $1,000. I have Diamond coverage. What happened to just paying a $250 deductible?
You might be thinking her experience is hers alone, but if you could have listened in on some of the phone calls I had with customer service… Save your money and buy the parts and have a good repair person fix your car. You will have a better piece of mind than dealing with CarShield.
15 August 2026
Unprompted review
Reply from CarShield
Stephanie, we apologize for the difficulties you’ve experienced during the claims process. A review of the claim shows there have been communication issues along the way, including an estimate from the repair facility that could not be clearly reviewed and questions about which parts are needed for the repair. At this time, the complete vehicle failure has not yet been verified.
The amount currently showing beyond your deductible reflects differences between the repair facility’s parts and labor charges and the amounts determined using the applicable labor guide. These amounts may change, as an updated estimate is still needed. To continue the claim review, the vehicle will need to return to the repair facility so the necessary information and a new estimate can be submitted.
We recognize this adds another step to the process. If you’d like to review the claim in more detail or have any questions or concerns, please contact Customer Service at 1-800-587-4162. Our team can go over what is still needed, explain the current cost breakdown, and help make the next steps clearer.
Reply from CarShield
Thank you for your review, Madelin! It’s great to hear that our Customer Service provided the support you were looking for. If there’s anything else you need, we’re just a call away.
The man that helped me went above and…
The man that helped me went above and beyond to help me solve my solution quick a made me feel heard and important I really I appreciated his time he took to help me
13 July 2026
Reply from CarShield
Thank you so much for taking the time to leave us a revie!. Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have.
Did a Great Job…
15 August 2026
Reply from CarShield
Dan, we appreciate your review and are thrilled to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.
I can't afford this anymore
I can't afford this anymore, so on Monday morning I will be terminating my account.
15 August 2026
Reply from CarShield
We appreciate you being open about your situation and understand that circumstances can change. Please give Customer Service a call at 1-800-587-4162 so we can review your account with you and see what options may be available. Whatever you decide, our team is here to make sure you have the information and support you need.
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