Car Seat Ninja Reviews 

272
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's extensive knowledge and helpfulness in finding the best products for their needs. Many people appreciate the brilliant customer service, noting prompt responses and personalized advice, even for complex situations like car seat installations. Reviewers frequently mention the fast and efficient delivery service, with items often arriving quickly and in perfect condition. The products themselves are highly rated for their quality, safety, and comfort, with many customers returning for multiple purchases. The after-sales support is also a significant positive, with ongoing assistance for fit checks and addressing any issues. Though some experienced minor delivery delays, these were attributed to the courier service rather than the company.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, design, and... See more

Staff

Clients share positive opinions on staff, consistently praising their knowledge, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency from... See more

Delivery service

Consumers are highly satisfied with the delivery service, frequently highlighting its speed and efficiency.... See more

Customer service

People report positive experiences with customer service, consistently praising the amazing and fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the britax max pro 2 car seat from here. The communication was fantastic. Unfortunately, after purchase, they messaged me saying they didnt have the colour car seat I had chosen. They sorted... See more

Rated 5 out of 5 stars

Excellent service again from Car Seat Ninja! New car seat and footrest sent next day and delivered on a Saturday. Brilliant prices and great to be able to use a Blue Light Discount. Always recommend... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. Baby Store

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

272 reviews

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5.0

All reviews

(272)

88 reviews in the last 12 months

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Rated 3 out of 5 stars

We have problem with the car seat and…

We have problem with the car seat and we told the person who came for installation. She ask us to make lot of tries to see why it's not working properly but it still unsolved has a problem and now we have a brand new car seat that doesn't work properly.

28 July 2024
Car Seat Ninja logo

Reply from Car Seat Ninja

Hello Camila,

I greatly value aftercare and customer service, and I want to assure you that your recent experience is not reflective of the standards I strive to uphold in my business.

After our scheduled meeting didn’t go ahead as planned, I have attempted to reach you through various channels, but I have yet to receive a response. I genuinely wish to resolve the issues you’re facing and ensure your satisfaction.

Please do get in touch at your earliest convenience so we can discuss how best to move forward.

Thank you

Rated 5 out of 5 stars

5 star service!

Natalie is brilliant at what she does. I gave her a budget and my requirements and she suggested some brilliant seats for my twins for a great price. From the first message with an enquiry to the installation of the seats, Natalie was professional, reliable and highly knowledgeable. If you are looking for a high quality safe seat for your child, with the added bonus of installation and ongoing support then you should choose Car seat Ninja! Thank you!

13 August 2024
Rated 5 out of 5 stars

Great service

Natalie is brilliant very helpful and even managed to find matching replacement car seats due to an accident very quickly
We ordered two axkid one 2

13 August 2024
Rated 5 out of 5 stars

Great aftercare and support

Great aftercare and support. An unexpected issue was dealt with and I had the parts as quickly as possible. Excellent communication. Always shop independent for your little ones car seats. Having peace of mind that you can contact someone almost immediately is honestly a life saver.

31 July 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service, would definitely recommend. I’ve had three car seats from this site now and will use for any future seats needed :)

29 July 2024
Rated 5 out of 5 stars

Another great experience with cart seat…

Another great experience with cart seat ninja! Got back in touch with CSN to get a ERF seat for my 3yo childminder car as he got closer to maxing out of the RF weight limit in her exisiting seat. Natalie at CSN was great in advising how and where to fit in the childminders van and also provided a personally reassuring touch during the process. I recommend CSN to all of my friends and family and can assure you that you wont get a better service and after sales care anywhere else!

11 June 2024
Rated 5 out of 5 stars

I wish I’d found her sooner

I wish I’d found her sooner ! I’ve purchased an axkidd minikidd from her and the service was excellent : what is even more exemplary is the quality support that is way above a service I’ve had with another retailer who left me completely unsupported with installation and fit with another seat I purchased. I was helped with no upsell to purchase another seat which my other retailer had advised as they clearly have no morals ! Thank you for saving not only my child’s safety but my sanity and bank balance you are an absolute diamond ! Highly recommend this retailer to anyone and everyone

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, CSN so helpful with offering support to find a car seat which best suits both children, baring in mind height/weight and additional needs. Helpful with working around available finances and nothing was too much bother.

4 August 2024
Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. So personalised. Came to see our car type and needs. Tried the car seat in our before we bought it. Then came back and helped teach me how to put it in and out. Thanks Natalie

28 July 2024
Rated 5 out of 5 stars

Brilliant!

We have bought two seats from car seat ninja and Natalie has been out to install them and been so helpful. It’s so reassuring to have the benefit of her expertise in keeping my little ones as safe as possible.

25 July 2024
Rated 5 out of 5 stars

Tailored advice and home delivery

Prior purchasing from Natalie, we had a meeting at her showroom where we were able to view different car seats and decide what it is better for my car and toddler.
Order went smooth and fit took place at my address.
Highly recommended

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Natalie

Natalie provided all the information we needed to help us choose the right car seat and advised what was best suited for the car as well as our toddler. Cannot fault our experience with her

14 July 2024
Rated 5 out of 5 stars

Great customer service

Great customer service. I needed the delivery to be delayed and they were so accommodating.
I have yet to install the seat but know if I have any questions when I do, they will be happy to answer. Many thanks!

11 June 2024

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