We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more
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Review summary
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Reviews shaping this summary
Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
Company replied
Illy was really helpful and patient, despite my technical issues sorting out car insurance. He quickly resolved a minor issue with the bonnet sensor and provided so.e missing items from the boot. Noth... See more
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Great service with knowledgeable sales men: Dannish dealt with my purchase from start to finish and was extremely helpful & professional throughout the entire process. Scott, the manager of Carsa Dur... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14K reviews
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Do not trust this company
Do not trust this company. They will not refund your £39 fee to view a vehicle . I have been waiting 5 weeks and despite several calls I still haven’t received my £39 reservation fee from Carsa Bolton.it appears to be a scam as they asked for debit card rather than credit card saying it would be quicker to refund. Do not trust this company
15 July 2026
Unprompted review
Reply from Carsa
Dear Clifford,
Thank you for choosing Carsa and for taking the time to share your experience. We’re sorry to hear that you have been waiting for your £39 reservation fee to be refunded and that you have had difficulty obtaining an update.
We appreciate how frustrating it must be to have chased this several times without receiving the resolution you expected. Please contact our Customer Care team directly at customercare@carsa.co.uk, quoting your details and reference if available, so the team can review the refund with you.
We will also look into the concerns you have raised internally, including the refund process and communication surrounding it.
Thank you again for being a Carsa customer and for bringing this to our attention.
Best Regards,
The Carsa Team
Had the pleasure of getting help from…
Had the pleasure of getting help from Wayne to purchase my new Volkswagen T-roc today he’s so friendly and welcoming I would definitely be going back to Wayne in the future. Thank you Wayne 😁
17 August 2026
Unprompted review
Reply from Carsa
Dear Natalie,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so friendly and welcoming, and that you had a pleasure purchasing your new car. We truly appreciate your kind words and look forward to assisting you again in the future.
Best Regards,
The Carsa Team
We had the pleasure of dealing with a…
We had the pleasure of dealing with a young gentleman called Wayne he was very polite and professional and very helpful he made us feel very relaxed and offered us drinks. Very happy with our experience 😊
17 August 2026
Unprompted review
Reply from Carsa
Dear Natalie,
Thank you for sharing your experience. We're delighted to hear that our team member was polite, professional, and helpful, and that they made you feel relaxed and offered you drinks. We're so pleased you had a very happy experience.
Best Regards,
The Carsa Team
Excellent with 1 small critique
I thought the process of buying the car was extremely smooth, and Xander greeted me with a smile and ran me through the process very well, he was extremely professional.
My only criticism would be the standard of valeting, as it didn’t look to have been hoovered and had mud marks in the back, of course this is something I can do myself but it would have made the new car feeling even better.
17 August 2026
Reply from Carsa
Dear Jorin,
We're glad to hear about your positive experience with our sales process and the professionalism of our team. We sincerely apologise for the oversight regarding the car's cleanliness; we understand this detracted from your new car experience. We are reviewing our valeting procedures to prevent this from happening again.
Best Regards,
The Carsa Team
From the minute I walked through the…
From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my new car away without any pressure. 5* service, would highly recommend.
17 August 2026
Reply from Carsa
Dear Kim,
Thank you for taking the time to share your experience. We're delighted to hear that you found our team friendly, welcoming, and accommodating. It's wonderful to know that the process was quick, easy, and pressure-free, and that you would highly recommend our service.
Best Regards,
The Carsa Team
Mo was really helpful when I was…
Mo was really helpful when I was purchasing my car, he was patient and explained things well and helping me understand details around the car the extended warranty etc.
Showroom was very warm though
17 August 2026
Reply from Carsa
Dear Anna,
We're so pleased to hear that our team member was helpful, patient, and explained everything clearly during your car purchase, including the extended warranty details. We also appreciate your feedback regarding the showroom temperature and will look into it.
Best Regards,
The Carsa Team
very helpful and good at answering…
very helpful and good at answering questions .worked with adam
16 August 2026
Unprompted review
Reply from Carsa
Dear Nicole,
We're so pleased to hear that our team was helpful and effectively answered all your questions. We appreciate your positive feedback!
Best Regards,
The Carsa Team
Reply from Carsa
Dear Rebecca,
We're so pleased to hear you had a positive experience and appreciated our approach. Thank you for your feedback!
Best Regards,
The Carsa Team
Aftercare service is shocking
Aftercare service is shocking. Can’t get through to anyone via telephone. Had AI response to the chat. Emails are ignored.
I’d just like to speak to someone to deal with my query.
I will update this review once the issue has been resolved.
13 August 2026
Unprompted review
Reply from Carsa
Dear Karen,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that you have struggled to get through to someone regarding your query and that you have not received the response you were expecting.
We appreciate how frustrating it is when you simply want to speak to someone and feel you are having to chase through different channels.
We will look into the concerns you have raised internally, including the communication and after-sales support you have experienced.
Thank you again for being a Carsa customer and for bringing this to our attention. We hope we can improve your experience going forward.
Best Regards,
The Carsa Team
A great experience
Eric was a great help and talked us through all our options regarding the car. He was patient and knew exactly what he was talking about. The handover process was a smooth one thanks to Eric.
17 August 2026
Reply from Carsa
Dear Mirza,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was a great help, patient, and knowledgeable, making the handover process a smooth one.
Best Regards,
The Carsa Team
Really great customer service and…
Really great customer service and easily accessible support!
13 August 2026
Reply from Carsa
Dear Erin,
We're delighted to hear you had a great experience with our customer service and found our support easily accessible. Thank you for your positive feedback!
Best Regards,
The Carsa Team
Fantastic experience at Carsa Halesowen…
Fantastic experience at Carsa Halesowen today dealing with Wayne who was so helpfull with the whole process.
17 August 2026
Unprompted review
Reply from Carsa
Dear Russ,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at our Halesowen branch was so helpful throughout the entire process. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Great service from Wayne
Great service from Wayne. Quick and easy service, hassle free!
17 August 2026
Unprompted review
Reply from Carsa
Dear Charlotte,
Thank you for taking the time to share your experience. We're delighted to hear that you found the service quick, easy, and hassle-free. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Reply from Carsa
Dear FiFi,
We are so pleased to hear you had a very happy experience with your car deal. We appreciate your kind words!
Best Regards,
The Carsa Team
Typical used car sales!
This lot live up to the used car sales reputation, say one thing, deliver another. we made a mistake buying from them for sure.
25 July 2026
Reply from Carsa
Dear Brett & Sally,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and that you feel the service you received did not match what you were expecting.
We will look into the concerns you have raised internally to understand what happened and where we can improve.
Thank you again for being Carsa customers and for bringing this to our attention. We’re sorry that your experience has not been a positive one.
Best Regards,
The Carsa Team
My first experience with Carsa…
This was my first experience with Carsa and overall it was smooth and straightforward. Booked a test drive online and bought the car the day after. Staff were all friendly and happy to help. Rahim was great, quick to respond to messages and managed a quick turnaround for me.
I’d be happy to use Carsa again in future
13 August 2026
Unprompted review
Reply from Carsa
Dear James,
We're delighted to hear that your first experience with us was smooth and straightforward. It's wonderful to know that our team was friendly and helpful, and that you found our colleague quick to respond and efficient. We truly appreciate your positive feedback and look forward to assisting you again.
Best Regards,
The Carsa Team
Wonderful experience with the Carsa and…
Wonderful experience with the Carsa and the employees. Special thanks to Rubel Miah for all patience and customer service. I was a bit overwhelmed but Mr Rubel made the process straightforward and enjoyable. Thank you Rubel and Carsa, it was really an excellent experience.
14 August 2026
Unprompted review
Reply from Carsa
Dear Customer,
Thank you for sharing your wonderful experience. We're delighted to hear that our team member's patience and customer service made the process straightforward and enjoyable for you. It's great to know you had an excellent experience.
Best Regards,
The Carsa Team
Serious lack of communication as car…
Serious lack of communication as car had not even arrived at the location on the agreed test drive appointment and i was not contacted and informed on time. Staff were very uninterested and lacked communication between themselves being three of them. Important parts were missing from vehicle that were not even mentioned and found out after bringing car home. Very very slow transaction at their branch wasted so much of our time. Told us car was ready to be driven away but as we got there their 2 others cars were blocking and they could not even find the keys so wasted another 10minutes whilst my 1 hour temporary car insurance had started. One in particular Rude staff member. Been to several car dealerships and this is my first time i have come across such staff who appeared interested and clueless most of the time.
14 August 2026
Reply from Carsa
Dear Customer,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience was so disappointing, particularly around the communication regarding your test drive and the delays you experienced at the branch.
We appreciate how frustrating it must have been to travel for an arranged appointment only to find the vehicle had not arrived, and then experience further delays when collecting the car. We’re also sorry to hear that you felt the communication between the team was lacking and that you encountered issues with missing items and the vehicle handover.
We will look into the concerns you have raised internally, including the appointment arrangements, communication, vehicle preparation and handover process, as well as the customer service you received from the branch team.
Thank you again for being a Carsa customer and for bringing this to our attention. We’re sorry that your experience did not reflect the standard of service we aim to provide.
Best Regards,
The Carsa Team
Mushy was excellent with us and Rob…
Mushy was excellent with us and Rob supported the sales process which helped us over the line. We love the car we got.
14 August 2026
Reply from Carsa
Dear Peter,
Thank you for taking the time to share your experience. We're delighted to hear that our team members were excellent and supported the sales process. We're so happy you love the car you got.
Best Regards,
The Carsa Team
Very easy transaction from start to…
Very easy transaction from start to finish. Arrived early which gave us time to examine the vehicle properly. Was sent on a test drive and told where to go. No hassle. Bought the car there and then. Thanks Kieanna @ Carsa.
16 August 2026
Reply from Carsa
Dear Mark,
We're so pleased to hear that your car buying experience was easy and straightforward from beginning to end. It's wonderful that you had ample time to inspect the vehicle and that the test drive was hassle-free. We're delighted you found the perfect car with us.
Best Regards,
The Carsa Team
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