Absolute nightmare. Arrived to find the car wasn’t charged. Then told that they couldn’t charge the car due to a fault. Pestered for a week to come back in and collect despite being told the fix was o... See more
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Came to the Wolverhampton branch to check over a car for test drive, was welcomed and dealt with by SHAW, he was polite & very well spoken, helpful & managed to secure me a deal and went above and bey... See more
Company replied
Shaw helped us today in the Wolverhampton branch with securing a new car for my partner. Very happy with the service we received, he stayed overtime to get it all sorted for us
Company replied
Had an amazing experience this evening at Carsa, we reserved a car online to test drive, from the moment we walked in to the moment we signed on the dotted line, Kaelan and Kay were really helpful and... See more
Company replied
Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
Armstrong Way, WV13 2QU, Willenhall, England, United Kingdom
- 02046402216
Summer price drops
4.7
Excellent
121 reviews
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Great experience, trouble with deposit.
We had a great experience with Carsa. We got a car the same day. Only thing I will say is that we paid a £39 deposit to keep a car in hold. We have been chasing for over 2 weeks for that to be refunded which is fully refundable due to taking the car. We didn’t have it taken off the final bill. Trying to get hold of someone it’s really difficult.
11 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Charlotte,
Thank you for taking the time to share your experience and for choosing Carsa. We're pleased to hear that you were able to get your car the same day, but we're sorry for the difficulty you've had in getting your refundable deposit returned and in reaching our team. We understand how frustrating this must be and we are reviewing our processes around deposit handling and communication to prevent this happening again.
Best Regards,
The Carsa Team
From the time we entered cards we were…
From the time we entered cards we were made to feel welcome and nothing was too much trouble. Ellie sorted us out straight away with what we were looking for in a polite and professional manner. Again nothing is too much trouble for this team. Jay from management was top class, sorted out a lift from cards to home, back to carsa, and back home again by Gregg who was also a top person, I can't believe the first class service these guys give to their customers. We used them when they were car shop and will continue for the future. Thank you team you are amazing 🤩
27 July 2026
Reply from Carsa - Wolverhampton
Dear Mark,
Thank you for taking the time to share such a positive review. We're delighted to hear you felt so welcome and well looked after, and that Ellie, Jay and Gregg made the experience so smooth from start to finish. It's great to know you've chosen to return to us and plan to do so in future.
Best Regards,
The Carsa Team
Absolutely amazing staff and very…
Absolutely amazing staff and very informative and helpful doing their best to get me a vehicle that was cost effective and ideal for my purpose explaining how each finance works.
25 July 2026
Reply from Carsa - Wolverhampton
Dear Leslie,
Thank you for taking the time to share your experience. We're delighted to hear that you found our team informative, helpful, and focused on finding a cost-effective vehicle that suited your needs, as well as clearly explaining the finance options. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Greg was great
Greg was great, very polite, had a problem with the finance, technical problem, but was sorted
27 July 2026
Reply from Carsa - Wolverhampton
Dear Gary,
Thank you for taking the time to share your experience. We're pleased to hear that Greg was polite and helpful, and that the technical issue with the finance was resolved. Your positive feedback is very much appreciated.
Best Regards,
The Carsa Team
Second Time with Carsa – Just as Excellent
From our very first experience with Carsa, we knew we would happily return—and this second experience has only reinforced that decision. The service was exceptional from start to finish, with regular updates at every stage of the process. Our sales consultant and the Manager were both professional, knowledgeable, and genuinely committed to providing outstanding customer care. Their attention to detail, clear communication, and friendly approach made the entire experience smooth and stress-free. Thank you for another excellent experience—we highly recommend Carsa to anyone looking for first-class service.
26 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Joanna,
Thank you for taking the time to share such a thoughtful review and for choosing Carsa again. We're delighted to hear that your second experience matched your first and that you found the service professional, well-communicated, and stress-free throughout. Your recommendation means a great deal to us, and we truly appreciate your continued trust.
Best Regards,
The Carsa Team
Reply from Carsa - Wolverhampton
Dear Alan,
Thank you for taking the time to share your positive feedback. We're delighted to hear you were pleased with both our staff and the service you received.
Best Regards,
The Carsa Team
Norris was absolutely great
Norris was absolutely great! Couldn’t ask for more! He was extremely helpful and very very nice and polite. Thank you Norris!!!
26 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Andreea,
Thank you for taking the time to share your experience. We’re delighted to hear that Norris was so helpful, polite, and made everything so positive for you. Your kind feedback is very much appreciated.
Best Regards,
The Carsa Team
Amazing service and very helpful staff…
Amazing service and very helpful staff especially Norris very polite and professional!
26 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Consumer,
Thank you for taking the time to share your experience. We're delighted to hear you received amazing service and found our team helpful, and it's great to know that Norris made such a positive impression with their polite and professional approach. We appreciate your kind feedback.
Best Regards,
The Carsa Team
Kayden provided really good customer…
Kayden provided really good customer service and the overall process was very smooth and quick
25 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Jawraj,
Thank you for taking the time to share your experience. We're delighted to hear that Kayden provided really good customer service and that you found the process smooth and quick. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Don’t waste your time!
Greg the sales rep was great and has been let down by his manager. We had spent 2 hours and test driven the car everything was fine and we were ready to pay, until they wanted us to take out a warranty. We said we don’t want the warranty and have since found out a 1 year warranty is actually FREE on the website! Furthermore the car suddenly got reserved by another branch as soon as we declined the warranty! Coincidence I think not! Our time has been wasted and nothings been gained.
25 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Jonny,
We are truly sorry to hear about your frustrating experience. It's disappointing that your time was wasted, and we regret any misunderstanding regarding the warranty and the car's availability. We are reviewing your feedback internally to prevent similar situations.
Best Regards,
The Carsa Team
Excellent Service
Joven Singh Deol was very helpful excellent customer service very knowledgable he helped us find the perfect car I will personally recommend him to others for finding the right car
25 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Chamkor,
Thank you for taking the time to share your experience. We're delighted to hear that Joven Singh Deol was so helpful and that you found the perfect car. We really appreciate your recommendation and your positive feedback about the service you received.
Best Regards,
The Carsa Team
Great servicd with the sellers had a…
Great servicd with the sellers had a great experience
25 July 2026
Reply from Carsa - Wolverhampton
Dear Parmjit,
Thank you for taking the time to share your experience. We're delighted to hear you received great service from our team and that you had a positive overall experience.
Best Regards,
The Carsa Team
Awful experience
Awful experience, car at wrong location, not charged or washed , ripped off on part exchange process, warranty I was offered was withdrawn, hard sell on extras etc. etc. . Took 11 hours for me to collect car and return home .
24 July 2026
Reply from Carsa - Wolverhampton
Dear Jason,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that your experience was so disappointing and that the process of purchasing and collecting your vehicle did not meet your expectations.
We appreciate how frustrating it must have been to experience delays and difficulties with the vehicle collection, particularly when you had travelled expecting everything to be ready. We’re also sorry to hear that you were unhappy with the part-exchange process, warranty discussion and the way additional products were presented to you.
We will look into the concerns you have raised internally, including the vehicle preparation, collection arrangements, part-exchange process, warranty discussion and communication around additional products.
Thank you again for being a Carsa customer and for bringing your experience to our attention. We’re sorry that what should have been an exciting occasion was instead such a frustrating experience.
Best Regards,
The Carsa Team
Nando was a true gent
Nando was a true gent. He didn't put me under pressure and made me feel comfortable giving me all the facts and information needed to make an informed decision. Definitely recommend the service
23 July 2026
Reply from Carsa - Wolverhampton
Dear MLJ,
Thank you for taking the time to share your experience. We're delighted to hear that Nando made you feel comfortable and well-informed throughout the process, and that you would recommend our service. Your kind feedback is very much appreciated.
Best Regards,
The Carsa Team
Tariq was super helpful from start to finish.
Tariq was super helpful from start to finish! Would highly recommend asking for him if you’re looking for a car here. His knowledge was exceptional and his non pushy approach made the whole process of getting my first car a breeze.
22 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Luke,
Thank you for taking the time to share your experience and for your recommendation. We’re delighted to hear that Tariq’s knowledge and supportive, non-pushy approach helped make buying your first car so straightforward. We’ll be sure to pass on your kind feedback to him.
Best Regards,
The Carsa Team
Marius Wolverhampton,
Marius Wolverhampton,
Although I didn’t end up buying the car, I would like to leave a positive review for the seller. He was a very friendly, honest, and straightforward person. He answered all my questions, provided all the information I needed, and was very professional throughout our communication. Great attitude and excellent customer service — I would definitely recommend him.
24 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Andrew,
Thank you for taking the time to share your experience. We’re delighted to hear that Marius in Wolverhampton made such a positive impression with his friendly, honest and professional approach. Your recommendation and kind words about his customer service are very much appreciated.
Best Regards,
The Carsa Team
Employees were very great and helpful
Employees were very great and helpful. The manager Sanjay and Tariq were very helpful.
23 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Jaspreet,
Thank you for taking the time to share your experience. We're delighted to hear that you found our team so helpful, and it's great to know that Sanjay and Tariq made such a positive impression. Your feedback is much appreciated.
Best Regards,
The Carsa Team
Tariq and Sunjay were excellent with…
Tariq and Sunjay were excellent with great customer service. Highly recommend made the entire process flaw less
23 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Taran,
Thank you for taking the time to share your experience. We're delighted to hear that Tariq and Sunjay provided great customer service and helped make the process smooth for you. We really appreciate your recommendation.
Best Regards,
The Carsa Team
Was served by Marius from Wolverhampton…
Was served by Marius from Wolverhampton and I couldn’t recommend anyone better. Polite and amazing customer service
15 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Demitria,
Thank you for taking the time to share your experience. We're delighted to hear that Marius provided polite and amazing customer service and that you would recommend him so highly. Your kind feedback is much appreciated.
Best Regards,
The Carsa Team
Wonderful customer service from Marius…
Wonderful customer service from Marius at Wolverhampton branch, kept updated on every step very helpful and friendly would recommend anyone to buy from here .
23 July 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Lisa,
Thank you for taking the time to share your experience. We're delighted to hear that Marius at our Wolverhampton branch provided such helpful, friendly service and kept you updated throughout. We really appreciate your recommendation.
Best Regards,
The Carsa Team
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