Banner for Carsa - Towcester

Carsa - Towcester Reviews 

117
TrustScore 4.5 out of 5

4.4

Towcester Road, NN12 8QE Towcester, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is my second car from Carsa. I dealt with a gentleman called Kam, who was absolutely spot on from start to finish. He was extremely helpful, efficient and made sure everything was sorted quic... See more

Rated 1 out of 5 stars

Don’t fall for the reviews on this. Only thing they care about is you giving them a 5 star on trustpilot in front of them. Car was advertised to have these “best features” which they didn’t and now we... See more

Company replied

Rated 5 out of 5 stars

Went in to the Towcester branch to test drive a car with my family, greeted immediately by the team and was able to look at the car before Ariz came back from a previous test drive. Ariz was absol... See more

Company replied

Rated 5 out of 5 stars

I had a really great experience buying my car from Carsa in Towcester. I would especially like to thank Harvey, who was extremely friendly, helpful and professional throughout the whole process.... See more


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.

Free 90 day warranty

Written by the company

We’ve got you covered, every step of the way.
Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car

Contact info

  • Towcester Road, NN12 8QE, Towcester, England, United Kingdom

  • 02046402214

Summer price drops

Price drops from £200 to £1500 on selected cars

4.4

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(117)

5,146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely experience from all the staff…

Lovely experience from all the staff especially Harvey who helped from beginning to end. Love my Mini!
Thanks

1 August 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Sammy,

Thank you for taking the time to share your experience. We're delighted to hear that you had such a positive experience with the team and that Harvey was able to support you throughout. We hope you continue to enjoy your Mini.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Really positive experience

Really positive experience. Got a great car at a fair price. Radu was fantastic and took time to go through all the options and paperwork explaining things without fuss. As someone who has worked in sales myself I found he did a good job of trying to upsell (as is his job) but was never too pushy and always professional. Would certainly use Carsa again (although car is great and don't think my wife will want to change it for a while!)

22 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Mel,

Thank you for taking the time to share your experience. We're delighted to hear you’re pleased with your car and felt the price was fair. It’s great to know that Radu’s professional and balanced approach made the process clear and comfortable for you. We really appreciate your kind words and look forward to welcoming you again in the future.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great service and a smooth sale !

We received excellent service and had a great experience with Radu at Carsa’s Towcester branch. We got a fair price on our trade-in and a great deal on our new car. Thanks Radu and the team for making the overall exercise smooth and efficient !!!

31 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Matt,

Thank you for taking the time to share your experience. We're delighted to hear that Radu and the team at our Towcester branch provided excellent service and made both your part-exchange and purchase feel smooth and efficient. We hope you enjoy your new car.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great service for good value vehicle

Radu was clear and helpful showing us the car we had reserved. Spending time answering any questions we had. Radu then made the part exchange process really easy

31 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Lisa,

Thank you for taking the time to share your experience. We're delighted to hear that Radu was clear and helpful, and that he made the part exchange process straightforward for you. We hope you enjoy your new vehicle.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Easy process from start to finish and…

Easy process from start to finish and Rosie gave full easy to understand process and part ex process managed again easily, great way to buy a car and great car choice and price

31 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Mark,

Thank you for taking the time to share your experience. We're delighted to hear that you found the process straightforward from start to finish and that Rosie was able to explain everything clearly and manage the part-exchange smoothly. It's great to know you were pleased with the choice of cars and the price.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was excellent

Jordan at Towcester was excellent. Thank you

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear J L Reed,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester provided excellent service and that you were happy with your visit.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was very helpful…

Jordan at Towcester was very helpful throughout our visit

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Steve,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was very helpful throughout your visit, and we'll be sure to pass on your kind feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great experience with Jordan!!

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Kayla,

Thank you for your review and for sharing your experience. We're delighted to hear that Jordan made your visit a positive one, and we appreciate your kind feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Very helpful staff

30 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Tom,

Thank you for your review and kind feedback. We’re pleased to hear you found our staff very helpful and appreciate you taking the time to share this.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Despite a few issues on pick up

Despite a few issues on pick up, Norris was friendly and helped get everything sorted out in the end.

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Tom,

Thank you for taking the time to share your experience. We’re pleased to hear that, despite the initial issues at collection, Norris was friendly and able to help get everything resolved for you. We appreciate your feedback and your 5-star rating.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Was a nice relaxed service

Was a nice relaxed service, Jordan at towcester was great to deal with.

29 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear lee,

Thank you for taking the time to share your experience. We're pleased to hear you found the service relaxed and that Jordan at Towcester was great to deal with. Your positive feedback is much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Had a great experience with Carsa…

Had a great experience with Carsa Towcester. Very well looked after by Norris very knowledgeable and helped us with all our questions. Again great experience from start to finish

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Mahira,

Thank you for taking the time to share your experience. We're delighted to hear you were well looked after at our Towcester branch and that Norris was able to answer all your questions. It's great to know the process felt smooth from start to finish.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was great!

Jordan at Towcester was great! Very helpful and knowledgeable!

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Paul,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was so helpful and knowledgeable, and we appreciate your positive feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Professionally dealt with from start to…

Professionally dealt with from start to end of purchase by Jordan at Towcester.

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear John,

Thank you for taking the time to share your experience. We're delighted to hear that you were professionally looked after by Jordan at our Towcester branch from start to finish. Your feedback is very much appreciated.

Best Regards,
The Carsa Team

Rated 3 out of 5 stars

Good range of vehicles easy to book a…

Good range of vehicles easy to book a test drive, we had a sales rep who was very nice but was not knowledgeable on the car he was selling so was unable to answer some of the questions we asked. The process was straightforward but would have expected that they would have kept the car to do the ceramic coating. Unfortunately we were only advised that we would need to return on another day to get it done. There technician was not available and the sales rep said he would call us the next day to arrange booking it in and that was 3 days ago we have not heard anything from them now they have their money seems like normal practice these days

27 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Homeowner,

Thank you for taking the time to share your experience. We're pleased to hear you found the range of vehicles good and the process straightforward, but we're sorry the product knowledge and follow-up around the ceramic coating fell short of your expectations. This is not the standard of clarity and communication we aim to provide, and we will review this with the team to help prevent similar situations.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Had a fantastic experience with Jordan…

Had a fantastic experience with Jordan at Towcester. He was patient and very professional when purchasing my car. I would highly recommend 👍🏻

29 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Gary,

Thank you for taking the time to share your experience. We’re delighted to hear that Jordan at Towcester provided patient and professional service during your purchase. Your recommendation is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Rosie was amazing and made buying a car…

Rosie was amazing and made buying a car so smooth.

29 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Kyerah,

Thank you for taking the time to share your experience. We're delighted to hear that Rosie made the process of buying your car so smooth, and we'll be sure to pass on your kind words to her.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was very clear and…

Jordan at Towcester was very clear and straight forwards a very good experience.

29 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Seamus,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was clear and straightforward, and that you had a very good experience with us.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great in person service

Sales team in the showroom were brilliant, honest, didn't rush me at any point and ensured I was comfortable with everything that was going on.

28 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Hong,

Thank you for taking the time to share your experience. We're delighted to hear that our showroom sales team made you feel comfortable, were honest, and gave you the time you needed. Your feedback means a lot and we’re pleased you were happy with the service.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Harvey was very helpful!

Harvey was very helpful and gave us plenty of time to see the car and ask all of our questions. We couldn't have asked for a more simple and straightforward experience!

28 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Karl,

Thank you for taking the time to share your experience. We're delighted to hear that Harvey was so helpful and that you found the process simple and straightforward. Your feedback is greatly appreciated.

Best Regards,
The Carsa Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look