From the moment we stepped into the reception to the point of finalising the purchase of our new car, we felt completely at ease. Rubel gave us ample time to ask as many questions as we needed and cle... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From the moment we stepped into the reception to the point of finalising the purchase of our new car, we felt completely at ease. Rubel gave us ample time to ask as many questions as we needed and cle... See more
Company replied
Absolutely horrendous customer service and care. Paid deposit and about to take the keys for them to tell my mum her new car HAS NOT GOT AN MOT. Make promises they don’t keep. Fail to deliver even sim... See more
Company replied
Very helpful, No pushing to buy a car, very friendly, nothing was to much trouble. Had a little issue with my test drive, BUT I couldn't fault there dedication to get it right. Definitely re... See more
Company replied
Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
Company replied
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Written by the company
Corinium Avenue, Barnwood Point, GL4 3HX, Gloucester, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elizabeth made sure everything was organised and looked after us.

Reply from Carsa - Gloucester
Elizabeth was absolutely fantastic in supporting me through my first part exchange and talking me through the process, the new car, and any additional options available to me. Elizabeth made the sale and purchase extremely straight forward

Reply from Carsa - Gloucester
I had a couple test drives before purchasing my first car at the Carsa Gloucester branch and found the customer service really good and friendly. Xander helped with the test drives and going through the final buying process and was a credit to the branch as he was very helpful throughout the process, explained things in good detail and made it as easy as possible.

Reply from Carsa - Gloucester
I had an amazing experience in the Gloucester branch today. Thank you so much to Abdul and Ali for making the whole process so smooth and easy!

Reply from Carsa - Gloucester
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.