Arrangements with Josh was fine. Details of the car advertised was not detailed enough. The hand-over process of the car was undesirable. A lot of improvements needed there!
Company replied
Location
Switch locationWest Auckland Road, Tindale Crescent, DL14 9TW Bishop Auckland, GB
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See what reviewers are saying
Great service with knowledgeable sales men: Dannish dealt with my purchase from start to finish and was extremely helpful & professional throughout the entire process. Scott, the manager of Carsa Dur... See more
Company replied
Never bought a car online before only by going into stores. This was really easy the updates via WhatsApp were really good. Also called in to do the finance they were good too. When I got to br... See more
Company replied
Was abit of a bumpy way of getting my car as v5 wasnt there for the car but got to collected it the next day but bar that was a easy exchange.
Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
West Auckland Road, Tindale Crescent, DL14 9TW, Bishop Auckland, United Kingdom
- 02046402208
Summer price drops
4.1
Great
47 reviews
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You May Be Lucky
Placed a deposit on a Lexus RZ Takumi and drove 360 miles round trip from Scotland to Bishop Auckland for our test drive. The car had arrived on Monday, our appointment was Friday.
When we arrived it was sitting with the driver’s window cracked open, filthy with polish residue as if it had just come off the transporter. The tow point covers were on the passenger seat. I don’t think anyone at the dealership had touched it all week.
A quick inspection found bird dropping etching, poorly refurbished alloys with kerbing, an external door seal unseated, windscreen chips, and scratches on the paint.
A manager accepted the presentation was sub-standard, apologised, and offered to fix it and deliver. He then said it was a "cheap car" — basically "what did we expect".
You might get lucky with Carsa, but we weren’t. There was no quality control apparent, no one had checked the car before we arrived, and beyond a basic apology, no one seemed to care. Not acceptable for a £25k purchase
The only contact I’ve had since leaving the dealership is the generic email below. No call, no name, no specifics about my visit or the car. Just a template response that looks like it was written by AI.
When you’re spending £25k and travelling that distance, that level of aftercare tells you everything.
If you’re thinking of buying from Carsa, ask yourself if you want to roll the dice with a company that cares so little about its customers.
7 August 2026
Unprompted review
Reply from Carsa - Durham
Dear William,
Thank you for taking the time to share your experience and for choosing to visit Carsa Bishop Auckland. We’re sorry to hear that the condition and presentation of the Lexus did not meet your expectations, particularly after travelling such a considerable distance from Scotland for your appointment.
We appreciate how disappointing it must have been to make such a long journey and find the vehicle was not presented in the condition you expected. We’re also sorry that, despite the concerns being raised during your visit, you were left feeling that your experience and the presentation of the vehicle did not reflect the level of care you expected from Carsa.
We will look into the concerns you have raised internally, including the vehicle’s preparation and presentation, the points identified during your inspection and the communication you received from the branch.
Thank you again for considering Carsa and for bringing your experience to our attention. We’re sorry that on this occasion we were unable to provide the standard of experience you were expecting.
Best Regards,
The Carsa Team
Ruby was amazing very smart and…
Ruby was amazing very smart and professional would definitely recommend others to come her thanks to her service
7 August 2026
Reply from Carsa - Durham
Dear Leo,
We are so glad you had such a positive experience. We appreciate your kind words and look forward to seeing you again!
Best Regards,
The Carsa Team
Ruby is a great sales executive
Ruby was exceptionally welcoming, friendly and helpful throughout the car buying process. Would highly recommend Carsa to anyone looking to buy a new car.
4 August 2026
Unprompted review
Reply from Carsa - Durham
Dear Vaseem,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was exceptionally welcoming, friendly, and helpful throughout your car buying process. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
We purchased a car from Carsa and…
We purchased a car from Carsa and everything was handled very professionally by Ruby. She was a delight to deal with.
4 August 2026
Reply from Carsa - Durham
Dear Amanda,
Thank you for taking the time to share your experience. We're delighted to hear that everything was handled professionally and that you found our team member a delight to deal with. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Great experience
Great experience, very welcoming and helpful throughout. Left as very happy customers.
1 August 2026
Unprompted review
Reply from Carsa - Durham
Dear Rob,
Thank you for taking the time to share your experience. We’re delighted to hear you felt welcomed and supported throughout, and that you left as very happy customers.
Best Regards,
The Carsa Team
The service provided is great and the…
The service provided is great and the price's of the cars are good
31 July 2026
Reply from Carsa - Durham
Dear Frank,
Thank you for taking the time to share your experience. We're delighted to hear you were pleased with the service and found our car prices good. Your positive feedback is very much appreciated.
Best Regards,
The Carsa Team
I came back the next day after having a…
I came back the next day after having a test drive the day before. I came back to commit to buying the car . I had to wait hours on someone helping me with it . I feel that experience ruined me giving more stars .
1 August 2026
Reply from Carsa - Durham
Dear Athol,
Thank you for taking the time to share your experience. We're pleased you chose to return to commit to buying the car, but we're very sorry to hear about the long wait you faced on the day. This is not the level of service we aim to provide, and we will review our support and appointment processes to help prevent this happening again.
Best Regards,
The Carsa Team
Great service, great price
Had a great experience buying my first car. Harry was really helpful explaining the process and answering my questions. Really appreciate that carsa was able to move the car to my nearest dealership so I could test drive before buying.
1 August 2026
Reply from Carsa - Durham
Dear Matthew,
Thank you for taking the time to share your experience and for choosing Carsa for your first car. We're delighted to hear everything went smoothly, and it's great to know Harry’s explanations and support were helpful. We're also pleased we could arrange for the car to be moved to your nearest dealership so you could test drive it beforehand.
Best Regards,
The Carsa Team
Ruby at the Durham branch was a…
Ruby at the Durham branch was a pleasure to deal with and very professional
Nothing was a problem and would buy again from this branch
31 July 2026
Unprompted review
Reply from Carsa - Durham
Dear Sean,
Thank you for taking the time to share your experience. We're delighted to hear that Ruby and the team at our Durham branch made everything straightforward and professional for you. We appreciate your kind words and your intention to buy from us again.
Best Regards,
The Carsa Team
Harry was fantastic
Harry was fantastic. He made the whole purchasing experience real easy and not intimidating at all. It was a quick and easy process, I would highly recommend carsa durham
31 July 2026
Unprompted review
Reply from Carsa - Durham
Dear Naithan,
Thank you for taking the time to share your experience. We're delighted to hear that Harry made the process straightforward and comfortable for you, and that you would recommend Carsa Durham. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Disappointing after service.
Disappointing after service.
Awaiting response for our vehicle, despite registering a complaint and getting told we'd have a response after 2 days, we are still awaiting said response, 3 weeks later.
No one answering the phone or calling back.
Think they are waiting for their 30 day obligation to expire.
Taking the car back.
Addition;
Now received a response stating reviewing their process. Getting more words, look forward to receiving some action before Tuesday 4th when it's coming back to the salesroom.
31 July 2026
Unprompted review
Reply from Carsa - Durham
Dear Paula,
We appreciate you taking the time to share your experience and are sorry to hear about the difficulties you've had with our after-sales service. This is not the standard of communication or support we aim to provide, and we understand your frustration at not receiving a timely response. We are reviewing how your case has been handled so we can address this properly and improve our processes going forward.
Best Regards,
The Carsa Team
Reply from Carsa - Durham
Dear Brad,
Thank you for taking the time to share your experience. We're pleased to hear you found our staff friendly and supportive, and we appreciate your positive feedback.
Best Regards,
The Carsa Team
Excellent car sales man
Excellent car sales man. Was no pressure in us buying the car .Was very efficient in sorting all the paperwork out .
29 July 2026
Reply from Carsa - Durham
Dear Peter,
Thank you for taking the time to share your experience. We're delighted to hear you felt no pressure during the purchase and that everything was handled efficiently. Your feedback means a lot to us.
Best Regards,
The Carsa Team
Had a very good experience
Had a very good experience, advisor was well informed and efficient, would highly recommend
28 July 2026
Reply from Carsa - Durham
Dear Stephen,
Thank you for taking the time to share your review. We're pleased to hear you had a very good experience and found our advisor helpful and efficient. We really appreciate your recommendation.
Best Regards,
The Carsa Team
Not receiving the new keepers slip from…
Not receiving the new keepers slip from the V5
This is caused an uncomfortable delay for me and a unnecessary expense for the document I was fully expecting and entitled to
23 July 2026
Reply from Carsa - Durham
Dear James,
Thank you for taking the time to share your experience. We are sorry to hear about the delay and inconvenience you’ve faced regarding the new keeper slip from the V5. This isn’t the standard of clarity and support we aim to provide, and we will review our handover and documentation processes to help prevent similar situations in future.
Best Regards,
The Carsa Team
Hannah at the Durham store was…
Hannah at the Durham store was exceptional, she took her time to explain and offered alternatives to suit my budget and requirements. In addition, she was very friendly.
24 July 2026
Unprompted review
Reply from Carsa - Durham
Dear Ilofuan,
Thank you for taking the time to share your experience. We're delighted to hear that Hannah at our Durham branch was exceptional, helpful with explaining your options, and friendly throughout. We'll be sure to pass on your kind words to her.
Best Regards,
The Carsa Team
Reply from Carsa - Durham
Dear Tom,
Thank you for taking the time to share your experience. We're pleased to hear you found the service good, quick and easy.
Best Regards,
The Carsa Team
Great experience
Great experience. Brought car up from the Midlands for basically free of charge. Car was as described and they paid the full part ex price with no haggling. Staff in the showroom were all fab and the hold process was seamless.
25 July 2026
Reply from Carsa - Durham
Dear nevil,
Thank you for taking the time to share your experience. We’re delighted to hear that the car met your expectations, the part exchange process was straightforward, and that you found our team and the overall process seamless. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
It was an ok experience- not brilliant
It was an ok experience- not brilliant. The guy that served us was nice and knew what he was doing. We got the usual push on over priced warranties which we didn’t take. We did get a decent car for a decent price. Which is what we went for.
We were not offered a drink or anything- fancy coffee machine all lit up in the corner- we asked for a drink and they said they had no beans 🤣🤣🤣
24 July 2026
Reply from Carsa - Durham
Dear Molly,
Thank you for taking the time to share your experience. We’re pleased to hear you found our colleague helpful and are happy with the car and price. We’re sorry the warranty discussion felt pushy and that the refreshments situation let things down on the day. Your comments will be reviewed with the team so we can improve these areas.
Best Regards,
The Carsa Team
Misleading sales people
Sales person deliberately misleading people as they want commission on pcp deals. We did buy a car but because it wasn’t on his terms shocking service. Eyes were rolling because we didn’t go with what he wanted me to go with. Paid the £39 car transported to bishop and reserved, test drove and called them to say yes we want it but we’ll pay for it. Booked an appointment to find that the car was now back on sale before we even arrived to the appointment and they couldn’t find it when we l went. They said the car would be valeted before purchase but the same marks and bird muck was still on it from the day before. I would never uses these again
24 July 2026
Reply from Carsa - Durham
Dear Ben,
We are very sorry to hear about your disappointing experience. The issues you've raised regarding the salesperson's conduct, the car's availability, and its condition upon collection are clearly not up to our standards. We appreciate you bringing this to our attention and will use your feedback to review our sales and preparation processes to prevent similar situations in the future.
Best Regards,
The Carsa Team
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