CARS24 India 

Very disappointed with Cars24.

I sold my car to them in May 2024, and even after more than 1.5 years, the registration has still not been transferred from my name. I continue to receive challans and notifications for a vehicle that I no longer own, which is completely unacceptable from a company of this scale and reputation.

I have been constantly following up with their customer support team, but no one seems willing to take responsibility or provide a proper resolution. I have even emailed senior management and directors, yet there has been no action taken.

This situation has caused me significant mental stress and concern. It is extremely worrying to receive traffic challans for a car that was sold long ago, especially when I have no idea where or how the vehicle is being used now.

I strongly urge future buyers and sellers to be very careful while dealing with Cars24. My experience with their post-sale service has been extremely disappointing, and the lack of accountability is alarming.

Third class company

These people make people fool
They charge you for this and that and give the valuation below even what you thought you would get minimum and then when you ask their representatives they are extremely rude
No manners
It’s like they have made class 10 fail sit with the system

I booked cars24 inspection yesterday to sell my 1.5 old car , before inspection car value was showing in app and text msg sent of amount 8.67L to 9.43Lcar value, after inspection they offered me amount 6.53L

Also I inspection person asked my to pay premium of 1170rs so that my car value cab increased by 5% in pan India.

Company is just doing fraud. Please do not book them to sell or buy your car , as you can I was interested to sell my call because app value was showing minimum 8.67L value, but actual value after paying 1170rs is 6.53L...

I am going to putt this review on every social media app.

Resolved my issue

Very disappointing experience with CARS24.
I booked a car inspection to sell my vehicle, and the representative named Rohit visited for the evaluation. I shared both the original RC and virtual RC with him, but he falsely marked the RC as “Lost” in the report after taking pictures.
He also incorrectly mentioned:
• Second key missing without even asking me
• Comprehensive insurance changed to only third-party insurance
• All 4 tyres in excellent condition (~90%) reported as only 30%
• Unused spare tyre and unopened toolkit marked as 40% condition
The entire inspection report was completely inaccurate and misleading. It felt like a fake report was intentionally created to reduce the car value.

Based on my personal experience, please be cautious while dealing with Cars24-related registration calls. I was asked to pay registration charges for local and India-wide services, and later received calls that felt misleading regarding bidding and pricing. I would advise others to verify everything properly before making any payment or commitment. .don't trust people working there will.never speak the trust. Don't waste money better sell to someone near ur home with help of mechanic or exchange while u get new car. All r fake people in cars24

I listed my car for sale on Cars24, and it took them a painful 4-5 months just to find a buyer. But the real nightmare started after that. It has been ages, and the RC transfer is still pending.
​I have literally contacted Cars24 customer support more than 500 times, but they simply do not care. There is absolutely no proper response or accountability from their end. I can confidently say that I have never seen such a pathetic, fraud, and useless service in my entire life. Cars24 is the worst platform to sell your car. They only make fake promises to trap you and then ghost you completely. Save yourselves from this mental harassment!

I bought 2023 4x4 Fortuner which was advertised as accident free and "perfect condition". I had to send it to the Toyota service center 3 days after taking delivery. Toyota said their cables and wiring was messed up and had to be redone completely. Then I found out that 2 side doors and front and rear bumpers had been repainted. Cars24 had lied. I also spent Rs 84000 on the insurance. I returned the car and got my money back less Rs 10000 and the have not paid ke the insurance money. They have the car which is insured by me but they are not paying me back. I have written emails to them but there is no reply. STAY AWAY FROM CARS24. THEY WILL CHEAT YOU.

23/5/26
To address your response, I have written that I paid Rs 84000 for the Fortuner INSURANCE which is with the Fortuner that you have possession of but are not refunding to me. This insurance was bought after I took delivery of the vehicle.

And no one has got back to me or replied to me. You cut Rs 10000 also when I was not at fault and I deserve this back also. This is not a normal return. This return is because you lied to me about the car and sold me a bad car.

I want the insurance Rs 84000 and the penalty Rs 10000 back from you. Thank you.

23/5/26 3pm
I have not received any email. In your app you are communicating with ajitrana1910 (email address Gmail because I can't out an email address here). That is NOT me. Please see me emails to your boss. My email ID is ajitrana (again Gmail) and I have not received any email from you. Send it on the correct email address. But please do send it and don't just post on Trust Pilot that you have sent an email. I will confirm when I receive it at the correct email ID.

24/5/26
Yes the insurance was purchased by me because you cannot drive an uninsured car. We have established that this car was sold to me by lies and deceit and I returned it. The returned car is still insured by a payment I made. Your car will be insured for the next one year but that car has been returned to you. Therefore you should refund the insurance amount paid by me.

You are very casually ignoring the lies you told in your ad for this car calling it "accident free" and in "perfect condition". Those were the reasons I bought the car and the insured it. You have to refund the insurance amount to me. Any company with an ethical compass would do that.

Also, the Rs 10000 you cut should be refunded. You normally cut that for a regular return. This is not regular. This return is because of your lies and cheating.

And I'm still awaiting the email you claim to have sent. Or was that another lie?

No one is responding for any queries they take extra amount and say these all things we will provide but after you buying the car they even not tell you about you money, I just suggest that don't buy car from car24 the staff and the management all are very unprofessional behavior they didn't cear about customer.

Pathetic experience from cars24...Inspection person told me , you can easily get 6-6.5 lacs ...I paid 1100 but they offer 5lacs ..after 2 days I have got a call from Cars24, again the lady told me to pay 2200 to get offer & she said I can easily get around 7lacs of my car. Now she's pick my call.
Cars24 is a fraud.

Fraud company.
I went for price evaluation yesterday and after evaluation, I was told that for better price (by internal auction) and quick report, it’s better to take lite membership which I took worth 707/-. Till now I have not got any price evaluation report and every time trying to reach out to customer support says “all representatives are busy”. Somehow 2 times got call back from support team and they said raised the concern to senior team and they will call back in 5 mins which never happed till now. Bullshitt. Cars24 is a big time cheat and no one should go with them.

“Never take/sell a car through Cars24. They do the most misleading things. They promised me on call that I would get my expected value for the car, but when I went there, their staff first quoted a higher value and then sold me a ₹600 package saying, ‘Sir, after this package you’ll know the final value.’ After that, they offered almost half the value of the car.”

Very unorganised, with no knowledge of products and on top after informing them of the issue, still no rectification.
Found a car on app, it's a direct seller deal. I paid for the details of the owner and found out that car is already sold 10 days back. I complaint about it to cars24. Surprisingly they refused to refund the money and also still that car option is showing on their app.
Just taking people's money and no service.

As a seller struggling big time. While inspection they show moon and send your car to paid auction. Eg - While inspection the person said I should ask 2.1 lakhs and made me but their stupid auction plan then consultant say you get 1.5!akhs I agreed. No offer received.
Then they force to buy C2C plan and say buyer is ready with 1.6 lakh offer with refundable fee . Once u pay then everyone go silent. Now they say they can only get 50 k for the car.
There is no one to address your query.

Total waste of times to visit or call for home inspection. They take 1 hour in inspection process. Therafter the valuation of your car is just half of the amount range shown in their app after putting all your details about your car. Such as if app shows 120000 to 140000. They will offer you 60000.

Cars 24 is terrible; do not buy this vehicle. They claim to have a one-month return policy, but they don't actually honor it. They are lying. I bought a car for 670,000. Now, as I am returning the car after one month and ten days, they are offering between ₹4.5 to ₹5 lakhs for it.

3rd class service. I put my car on sale yesterday dated 10/05/2026. A representative of Car24 inspected my car thoroughly and told that by the evening I will get estimated value of my car.
After that no response from anywhere. I was told that I should pay Rs 299+ GST i.e. Rs.353/- for putting it on auction. I paid Rs.353/-. Again no response. Even the number shown on App for contact remain busy always. Today after repeated tries I was able to connect and the man other side was very rude in behaviour who told me I should tell my demand price. I asked for company's estimated value which he refused to tell and insisted me my demand price.
Totally waste of money and time by selling car through Car24 as they will tell you to give your car on scrap value.
Bad experience

PAN INDIA BOY COT CAR 24
Never buy car from car 24 ... read carefully tem & condition...
AC & Engine fail only drive 45 km
After returns car in month -45% charge diduct compulsory &
paid forcefully 5000 service & 12000 Engine waranty

1000 km up no waranty , RC book generate only in in 7 days they promised to return car 30days .ones RC book print with ur name 45 % of car value deducted if u return car.. if car 160000 then 45% deduction and 20000/- for hold for name change of RC went they sell your car again
Totally frod..

If u buy from there please test drive around 75 km from u start car

Engine fail

Do not buy

Reputation ka saval he ..chhodunga nahi car 24 ko..video abhi baki he

Don't buy car GJ03JR5421

One of the worst organisation. Very active till the sale is completed. Then no response. When requesting a call back the answer I get is the appropriate dept will reply for the email. I'm vexed up with these guys. Planning to return the vehicle. ALL THESE IN THREE MONTHS OF PURCHASE. I will definitely make sure none in my circle will go there and suffer.