In a chaotic day-to-day world, knowing that our house will be super comfortable when we get home from work each day is such a blessing. We're on our 3rd Carrier system; this and the previous have bee... See more
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I installed 2 of the 26 series inverters and gas furnaces which are true variable speed units. When the unit is set to 74degrees, it stays at 74 constantly. The condenser outside can't be heard unless... See more
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We had a Carrier Infinity series 2 stage gas furnace and 5 speed (variable speed) heat pump installed in our new home a couple years ago. It is a 4 zone system and we added the Infinity series air pur... See more
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We bought a carrier air conditioner barely two years ago and had it installed by a certified company. It is now 105° and our air conditioning does not work because of a bad weld causing a leak. They'r... See more
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Company details
Written by the company
Carrier Corporation is a global provider of heating, ventilation, air conditioning, and refrigeration solutions for residential, commercial, and industrial applications. Founded in 1915 by Willis Carrier, who is widely credited with inventing modern air conditioning, the company has played a central role in shaping indoor climate control technology for more than a century. Carrier offers a broad portfolio of products, including central air conditioners, heat pumps, furnaces, ductless mini split systems, and advanced building automation and controls. Its equipment is used in a wide range of environments, from single-family homes to large commercial buildings, hospitals, schools, and data centers. The company also provides energy-efficient and sustainability-focused solutions designed to help reduce utility costs and environmental impact. In addition to manufacturing HVAC equipment, Carrier supports installation, maintenance, and service through a network of contractors and distributors. This service ecosystem helps ensure systems are properly sized, installed, and maintained for long-term performance. For consumers evaluating Carrier on a platform like Trustpilot, key considerations often include product reliability, system efficiency, installation experience, customer support, and long-term maintenance costs. As with most HVAC brands, user experiences can vary depending on the contractor installing the system and the specific application of the equipment.
Contact info
13995 Pasteur Blvd, 33418, Palm Beach Gardens, United States
- 1-800-227-7437
- carrier.com
3.2
Average
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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Very disappointed
My house was originally outfitted with three Carrier Comfort grade systems. These performed well for 20 years. In June of 2024 I replaced these with three new Carrier Performance grade systems and bought warranties on each. These have been maintained since new by the seller (Ross & Witmer, Inc). I June if this year one of the new compressors developed internal freon leaks, in July one of the air handler blower motors failed. These repairs cost over $3000 and the seller says these repairs are not covered by the warranties. I am very disappointed in Carrier and their warranties.
8 July 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience. We’re sorry to hear about the issues you’ve encountered with your new Carrier Performance systems. We understand how frustrating it is to experience equipment failures so soon after installation, especially after investing in warranties and maintaining your systems with a Carrier dealer.
Warranty coverage can vary based on the specific warranty purchased, equipment components, and whether labor coverage is included. We recommend contacting Carrier Customer Care at 1-800-227-7437 with your model and serial numbers so the warranty details can be reviewed and any available assistance can be determined.
We appreciate your longtime loyalty to Carrier and regret that your recent experience has not met your expectations. We value your feedback and will use it to continue improving the customer experience.
Horrible customer service
We bought a carrier air conditioner barely two years ago and had it installed by a certified company. It is now 105° and our air conditioning does not work because of a bad weld causing a leak. They're refusing to cover warranty even though it's a part that our company did not touch and is clearly a weld issue it's been 2 weeks with no response.
1 July 2026
Unprompted review
Reply from Carrier
We’re sorry to hear about the issues you’ve experienced with your Carrier air conditioner, especially during extreme heat. We understand how frustrating it is to be without cooling and to feel like your concerns have not been addressed.
Carrier products are built to provide reliable performance, and we take concerns regarding warranty support seriously. Warranty coverage can depend on several factors, including the specific component involved, the cause of the failure, installation details, and the findings from the authorized Carrier dealer.
We recommend contacting your installing Carrier dealer directly to review the diagnosis and warranty determination. If you need additional assistance or would like Carrier to review your concerns, please contact our Customer Care team at 1-800-227-7437.
Thank you for bringing this to our attention, and we appreciate your patience while we work to help address your concerns.
Defective product- Foul smell
I got 4 ACs from Carrier 1.5 year ago. One of the ACs started creating a foul smell when switched on ( shortly after purchase ) I registerated complaint multiple times within the warranty period with no resolution, the service agents visited twice with no resolution, now it should be the responsibility of the company to resolve my issue , either repairing or replacing a defective product that I paid full price for. Now after 1 year when the defect continues ( as a result of negligence by the company , and claiming it is the responsibility of the customer to keep chasing the customer representatives to get a problem fixed ) it’s getting difficult to even sit in the room.
There is no regard for the customer, why should I keep paying their sevice / repair fees when the issue has been there since the beginning of the purchase.
The company is selling defective products.
27 June 2026
Unprompted review
Reply from Carrier
Thank you for sharing your concerns. We’re sorry to hear about the ongoing issue with the odor coming from one of your Carrier air conditioning systems. We understand how frustrating it is to experience a problem after investing in a new system, especially when you’ve already contacted us and had service visits completed without a resolution.
A foul smell from an HVAC system can have several potential causes, and our goal is to properly diagnose the issue and determine the appropriate solution. We take reports of performance concerns seriously and want to make sure the system is evaluated thoroughly.
We’d like to review your previous service history and warranty details to better understand what has been done so far and identify the next steps. Please contact our Customer Support team at 1-800-CARRIER (1-800-227-7437) with your model and serial numbers, installation details, and any prior service documentation so we can assist further.
We appreciate your patience and the opportunity to address your concerns. Carrier is committed to supporting our customers and working toward a resolution.
Do not recommend Carrier - Blower Motor too costly to replace
Purchased two Carrier furnaces and AC 12 years ago. Paid for warranty and of course the blower mower of one is faulty. Issue is that the cost is over $1700 for the part and another 1200+ to install. Yes, a 1 to two hour job is costing $1200. The carrier parts dealer tried to tell me that the oem parts are more expensive for HVAC dealers than the public - I didn't laugh out loud.
I would not recommend carrier - as when I went back to purchase there was a mix up on what was warrantied for the extra $1100.
We had a Lennox single stage before - I have read that their parts are expensive and proprietary. Carrier can be used with Bryant - and in comparison to Lennox - $1100 is the highest cost.
I asked Carrier why the swing in costs - they indicated they do not control what dealers sell them for or the labour costs. This is a scam to consumers in being taken advantage of - this is horrible for the environment - that I get a 1K credit for a furnace that needs a 3K part - I wonder want they will resell it for if I buy new. ?????
25 June 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience. We understand how frustrating it can be to face an unexpected repair cost, especially after investing in a new HVAC system and purchasing additional warranty coverage.
While Carrier manufactures the equipment and provides warranty coverage based on the terms of the agreement, repair pricing — including parts, labor rates, installation costs, and service fees — is determined by the independent HVAC dealer performing the work. Carrier does not set dealer pricing, and costs can vary based on the dealer, location, availability of parts, and the specific repair required.
We understand your concerns regarding the blower motor replacement estimate and the difference between the cost of parts and labor. If you have questions about the diagnosis, repair options, or warranty coverage, we recommend reviewing the estimate with your servicing dealer or seeking a second opinion from another qualified HVAC professional.
We also want to help clarify your warranty experience. Please contact Carrier Customer Care at 1-800-CARRIER (1-800-227-7437) with your model and serial numbers and warranty information so our team can review the details of your coverage and assist with any questions.
Thank you again for taking the time to share your feedback. We appreciate hearing from customers and will use your comments to continue improving the overall customer experience.
I installed the Carrier 19 Cross over…
I installed the Carrier 19 Cross over heat pump system
it is very quiet. It has been cooling the house great
so far. I like that is is a little smaller then my previous heat pump. The indoor air handler is also very quiet.
12 May 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience with the Carrier 19 Crossover Heat Pump System. We're glad to hear that you're enjoying the quiet operation of both the outdoor unit and indoor air handler, as well as the reliable cooling performance. It's also great to know that the compact design was a welcome improvement over your previous system. We appreciate you choosing Carrier and hope you continue to enjoy enhanced comfort and efficiency for years to come.
New furnace and heat pump in PNW
We replaced an aging and undersized RUUD AC & furnace a new Infinity furnace and 4-ton heat pump in September of 2024 for our 3100 sq ft house. The system is very quiet and efficient. With the addition of the heat pump our gas bills have dropped drastically, however the electric is up a bit. Overall we are extremely happy with our new system. I'm very thankful for the PUP from Carrier.
14 June 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience! We're delighted to hear that your new Infinity® system is providing the comfort, quiet operation, and efficiency you were looking for. It's especially rewarding to know that the heat pump has helped reduce your gas usage while keeping your home comfortable year-round.
We appreciate your feedback and are glad you're seeing the benefits of your investment. Thank you for choosing Carrier, and we wish you many years of reliable comfort from your new system.
Love my Carrier Heat Pump Systems
I purchased two Carrier heat pump systems for my home. My experience has been positive. The operation is quiet and the comfort level is great.
19 June 2025
Unprompted review
Reply from Carrier
Thank you for choosing Carrier for your home comfort needs! We're delighted to hear that your two heat pump systems have delivered a positive experience. It's great to know you're enjoying the quiet operation and consistent comfort that Carrier systems are designed to provide. We appreciate you taking the time to share your feedback and thank you for being a valued Carrier customer!
**Extremely Disappointing Experience…
**Extremely Disappointing Experience with Carrier – Manufacturing Defect, No Replacement, No Refund**
I am extremely disappointed with the after-sales service provided by Carrier and the way my complaint has been handled.
I purchased a new Carrier AC from Reliance Digital, Ahmedabad, during the last week of April. Shortly after installation, I noticed that the cooling performance was not satisfactory. Since the product was brand new, I immediately raised a service request on May 3.
A technician was sent by Reliance Digital, who inspected the AC and informed me that the issue had been resolved. The complaint was then marked as closed in their system. Unfortunately, the problem continued exactly as before.
I had to repeatedly follow up with the technician and customer support before another visit was arranged. During the subsequent inspection, the technician himself acknowledged that the AC had a manufacturing defect. Based on this finding, I requested either a replacement unit or a full refund, which I believe is a reasonable expectation when a newly purchased product is found to be defective from the factory.
What followed was an exhausting and frustrating experience. Despite multiple follow-ups, I received little to no response. I was forced to personally visit the Reliance Digital store twice just to seek updates and push for a resolution—something that should never be required from a customer who has already paid the full purchase price.
While the Reliance Digital team eventually started responding, Carrier's position has been extremely disappointing. Despite the confirmed manufacturing defect in a newly purchased product, Carrier has refused to provide a replacement or refund. Instead, I have been asked to accept repairs and continue using a product that was defective from the beginning.
As a customer, I find this completely unacceptable. I purchased a brand-new AC, not a refurbished or repaired unit. If a manufacturing defect is identified immediately after purchase, the customer should not be expected to bear the inconvenience, uncertainty, and loss associated with a faulty product.
I am posting this review to make other customers aware of my experience and to request that Carrier reconsider its position. I expect a fair and customer-centric resolution in the form of a replacement unit or refund rather than repairs on a defective product that failed from the outset.
Unless this matter is resolved satisfactorily, I will have no option but to escalate the issue through appropriate consumer grievance channels and share my experience across relevant consumer review platforms.
I hope Carrier values its reputation and customer trust enough to provide a fair resolution.
3 May 2026
Unprompted review
Reply from Carrier
We're sorry to hear about your experience and understand your frustration. We appreciate you taking the time to share these details.
For assistance with your case, please contact our Customer Care team at 1-800-CARRIER (1-800-227-7437) and have your case number, model number, and purchase information available. Our representatives can review your situation, discuss the options that may be available, and help ensure your concerns are properly documented and addressed.
Thank you for bringing this matter to our attention. We value your feedback and the opportunity to assist you further.
I had a great experience with the Pup…
I had a great experience with the Pup program. I installed two Infinity systems, one of which with zoning. I’ve installed hundreds, but never got to experience in my house. I couldn’t be happier. Always consistent and comfortable in the house will achieving that comfort efficiency. Love it!
5 June 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience! It's especially rewarding to hear feedback from someone who has installed hundreds of systems and now gets to enjoy the benefits of the Infinity® System at home. We're glad you're experiencing the consistent comfort, zoning performance, and energy efficiency these systems are designed to deliver. Thank you for choosing Carrier and for being part of the PUP program!
I've have always liked the PUP program
I've have always liked the PUP program. It gives me a chance to experience the equipment 1st hand. I have The Infinity 59MN7 with the Infinity A/C unit and a 5 zone system in my house I built 12 years ago. I recently installed a crossover system in my garage in Northern WI, waiting for the new ecobee thermostat to control it. My most recent purchase was for 2-stage small package heat pump rooftop unit that I had put in my winter condo in Arizona. Special shout out to Jaycox HVAC for installing it for me.
4 June 2026
Unprompted review
Reply from Carrier
Thank you for your continued participation in the PUP program and for sharing your experience! We appreciate the opportunity to hear from customers who have firsthand experience with Carrier solutions across a variety of applications. From your Infinity® System with zoning to your recent packaged heat pump installation in Arizona, it's great to know Carrier products are helping deliver comfort in every season and location. We're also glad to hear about your experience with Jaycox HVAC and appreciate their role in bringing your project to life. Thank you for choosing Carrier and for your ongoing trust in our products.
So far I’ve been very happy with the…
So far I’ve been very happy with the system. Extremely quiet and efficient. Have only had it for 2 months, but for heating and cooling, I’ve only used 45 kilowatt hours.
My only concern is that it gurgles like it doesn’t have a full head of liquid, but it is working well. Very steady. It is charged correctly and chugging along. The old system was very loud and used a lot of power.
4 June 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience! We're glad to hear your new Carrier system has delivered the quiet operation, efficiency, and consistent comfort you were looking for. It's especially rewarding to know you've already seen a significant reduction in energy usage compared to your previous system. While some sounds can be normal during operation, we're pleased to hear the system is performing steadily and as expected. Thank you for choosing Carrier, and we hope you continue to enjoy reliable comfort for years to come.
I installed 2 of the 26 series…
I installed 2 of the 26 series inverters and gas furnaces which are true variable speed units. When the unit is set to 74degrees, it stays at 74 constantly. The condenser outside can't be heard unless standing next to it. I am an HVAC contractor, and while these units are a little pricey, they are awesome!!!
3 June 2026
Unprompted review
Reply from Carrier
Thank you for the outstanding review! We're especially honored to hear such high praise from an HVAC professional. It's great to know the 26 Series inverter system is delivering the precise temperature control and ultra-quiet operation it was designed for. Maintaining a consistent indoor temperature while keeping outdoor sound levels to a minimum is exactly the kind of comfort experience we strive to provide. We appreciate your confidence in our products and your willingness to share your experience. Thank you for choosing Carrier!
Found the System I was looking for
The Carrier website was a great way to do some research and figure out exactly what kind of system I was looking for with my residence.
1 June 2026
Unprompted review
Reply from Carrier
Thank you for your feedback! We're glad to hear that the Carrier website helped you research your options and find the right system for your home. We strive to provide clear, helpful information that makes the decision-making process easier, and it's great to know the site supported you in finding a solution that fits your needs. Thank you for choosing Carrier!
My Carrier Infinity hybrid system is…
My Carrier Infinity hybrid system is amazingly quiet and efficient… we love it.
8 January 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience! We're delighted to hear that you're enjoying the quiet performance and energy efficiency of your Carrier Infinity® hybrid system. Delivering exceptional comfort, innovative technology, and dependable performance is what Carrier strives for, and it's wonderful to know your system is exceeding expectations. Thank you for choosing Carrier for your home's comfort needs.
I love my carrier Infiniti systems
I love my carrier Infiniti systems. I have three of them in my house and garage and they are all super quiet. I especially like the variable speed features on the Infiniti units.
18 February 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience with your Carrier Infinity® systems. We're glad to hear you’re enjoying the quiet operation across your home and garage, along with the comfort benefits of variable-speed technology. The Infinity® platform is designed to deliver consistent, efficient performance and precise temperature control, and it’s great to know it’s making a difference in your home. We appreciate you choosing Carrier.
Installed a Carrier variable speed heat…
Installed a Carrier variable speed heat pump at my last house and it was great. Super quiet and efficient. Currently building a house and will be getting the same thing for it.
31 July 2025
Unprompted review
Reply from Carrier
Thank you for sharing your experience with Carrier. We’re glad to hear your previous variable-speed heat pump delivered the quiet, efficient comfort you were looking for. It’s especially exciting to hear you’re choosing Carrier again for your new home build. We appreciate your continued trust and look forward to helping you enjoy reliable, energy-efficient comfort for years to come.
Best Investment Made
I purchased a Carrier Infinity System in 2019. The old one was extremely loud and the utility bills too high for comfort. After 6+ years, I extremely happy with the investment. Its quiet, comfortable, utility bills went down, and not one single issue (knock on wood).
1 June 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience. We’re pleased to hear your Carrier Infinity® system has delivered the quiet comfort, improved efficiency, and lower utility bills you were looking for. It’s especially great to know it has provided reliable, trouble-free performance over the years. We appreciate your trust in Carrier and are glad your investment continues to make a positive difference in your home comfort.
Great system
We had a Carrier Infinity series 2 stage gas furnace and 5 speed (variable speed) heat pump installed in our new home a couple years ago. It is a 4 zone system and we added the Infinity series air purifier. Couple little glitches on startup and set up but it has performed flawlessly since then. Keeps the house clean and comfortable with easy maintenance. Very satisfied!
6 June 2025
Unprompted review
Reply from Carrier
Thank you for sharing your experience with your Carrier Infinity® system. We’re glad to hear that, after the initial setup, your system has been performing flawlessly and delivering the clean, comfortable air your home deserves. It’s great to know the multi-zone comfort and Infinity® air purifier are helping maintain consistent comfort and indoor air quality with easy maintenance. We appreciate your feedback and your trust in Carrier.
The installation went smoothly
The installation went smoothly. The remote HP and gas furnace replaced a top of the line Carrier from 2010 so everything fit with a minimum of fuss. Operationally, numerous upgrades. It is significantly quieter and air delivery is even quieter than the previous variable speed furnace. I love the iPhone app interface too! No hassles, it all came together and just operates quietly in the background. Added bonus, it is compatible with my existing Carrier 4 zone system!
23 March 2026
Unprompted review
Reply from Carrier
Thank you for sharing your experience. We’re glad to hear your installation went smoothly and that your new Carrier system integrated seamlessly with your existing setup. It’s great to know you’re enjoying the upgrades in performance—especially the quieter operation, improved comfort delivery, and the convenience of the app-based controls. We appreciate your continued trust in Carrier and are pleased your system is delivering the quiet, reliable comfort you expect.
Good quality
Furnace and heat pump is good quality. I had to get used to the thermostat that came with it because it was much more fancy than my last one.
12 December 2025
Unprompted review
Reply from Carrier
Thank you for sharing your feedback. We’re glad to hear you’re pleased with the quality of your Carrier furnace and heat pump. It’s understandable that the advanced thermostat takes a bit of getting used to—Carrier Infinity® controls are designed to offer more precise comfort management and system insight than traditional thermostats. We appreciate your trust in Carrier and are here to help you get the most from your system.
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