Burgass Carrier Bags Reviews 

85
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I have recently placed an order for 10k personalised bags with Burgass for one of my customers. Even though Burgass say on their website that all orders are manufactured in house, unbeknown to me the... See more

Rated 5 out of 5 stars

We have dealing with this company for 2 years, their prices are really competitive & they always deliver on time. Excellent customer services, especially Louise, who always makes sure we get the best... See more

Company replied

Rated 5 out of 5 stars

We contacted Burgass Carrier bags as we needed bags for our whisky and cigar shop in Jeffrey st. Edinburgh. We had lots of questions regarding the strength of the bags, sizes, etc. and all of our ques... See more

Rated 2 out of 5 stars

Despite ordering in plenty of time, they delivered late and less than I ordered and paid for. They did give a refund of the shortfall but I asked for the money to go into my bank account and they se... See more

Company replied

Company details

  1. Manufacturer

Information provided by various external sources

British manufacturers of high quality printed polythene and paper carrier bags.


Contact info

2.0

Poor

TrustScore 2 out of 5

85 reviews

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2.0

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(85)

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Rated 1 out of 5 stars

Poor quality print

I have recently placed an order for 10k personalised bags with Burgass for one of my customers. Even though Burgass say on their website that all orders are manufactured in house, unbeknown to me they subcontracted the order with another factory who i do not know and would have not gone to. Unfortuantely the print quality was poor, there was movement on the print positioning and the factory left on the mrco dots which as they were black looked like mouse droppings. I asked Burgass to send samples to my customer and even though they knew they could not print sent samples of their own manufacture even though the actual bags are different. Burgass have been rude and unhelpful with the complaint , not trying to find a solution. I would caution anyone against using them in the future

28 October 2020
Unprompted review
Rated 5 out of 5 stars

Best for customer service, excellent quality, fast production and delivery.

I found Burgass Carrier Bags to be excellent. Our company needed to get two sizes of bags printed with our logos asap. They were very helpful, produced excellent quality bags at great value for money. The production of the bags was very fast, about 2 weeks, some of the other companies we approached gave a lead time of 8-10 weeks! I would recommend and use again!

2 March 2017
Unprompted review
Rated 5 out of 5 stars

Wouldn't deal with anyone else!

We have dealing with this company for 2 years, their prices are really competitive & they always deliver on time. Excellent customer services, especially Louise, who always makes sure we get the best deal. You could probably get the bags produced cheaper abroad, however the turn around time would be months. With Burgass we have the bags delivered between 7-14 days from the date of the order.

9 February 2017
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Many thanks Spektrum Apparel - its good to hear you have received the kind of service upon which we pride ourselves. I'll make sure your feedback is passed on to Louise and we look forward to your next order.

Rated 5 out of 5 stars

Very good quality and good value!

I e-mailed my requirements to Burgass Carrier Bags (along with several other companies) and a rep came back to me with a helpful, friendly response straight away. Burgass gave me the best price and sent samples which were of a very high quality, so we went with this company. We received an efficient service from start to finish and our carrier bags look great. I would recommend this company for all your carrier bag needs!

19 January 2017
Unprompted review
Rated 4 out of 5 stars

Great service

Through particularly poor service and irritating demands of a local company I finally had enough so returned to Burgass after a few years sabbatical.
I had only changed supplier as I had thought I should keep independent but stay local as a gesture for what I would expect of my local businesses.
I received pretty poor service from the start but figured I was not a big customer with continual orders so was more forgiving.
One thing after another with every order, a few years later I had enough so returned my business to Burgass for a trouble-free process in a very short time frame (they actually came early!).
Still competitively priced so now I shall stick with them.

13 January 2017
Unprompted review
Rated 5 out of 5 stars

Perfect service and amazing products!

We just placed our first order with Burgass Carrier Bags and have been extremely impressed with the service from Louise and the products! Very speedy delivery and turn around. We have been so happy with our new mail bags we have recommended them to all our small business friends. Thank you again, Rachel

12 November 2016
Unprompted review
Rated 5 out of 5 stars

Great job Burgass!

The team at Burgass really helped us pulling together a project to manage goody bags for a prestigious event. They were fast and efficient and helped us deliver - with very tight deadlines. I wouldn't hesitate to recommend Burgass and will certainly use them again.

1 November 2016
Unprompted review
Rated 5 out of 5 stars

Burgass carrier bags

Everyone at Burgass was extremely helpful with my order and I am delighted with the tailor made carrier bags I received very promptly.

23 October 2016
Unprompted review
Rated 5 out of 5 stars

Great Helpful Service

Brilliant support and service from start to finish. Quick responses, useful advice and took initiative when required to ensure order was completed on time.

17 October 2016
Unprompted review
Rated 4 out of 5 stars

Would certainly use them again

Easy to use and very friendly - only slight negative would be the lack of proactive updates on when we would receive our order, but they always responded quickly when contacted, so would happily recommend them.

12 October 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Thanks for the positive feedback Catherine. We are always looking for ways to improve our service, so I will feed that comment back to our team in the office.

Rated 5 out of 5 stars

Fantastic service

Great hands on service from John and all the office team.

12 October 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Thanks for the great review Greg, I will pass your comment on to John and the team.

Rated 5 out of 5 stars

No Problems

Bought because of price, but found great service too. Will use from now on.

22 September 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Many thanks Gill!

I'm glad you enjoyed our service and I look forward to your repeat order in due course.

Lucy@Burgass

Rated 5 out of 5 stars

trustworthy and reliable

We don't often get carrier bag enquiries but when we do nothing seems to faze them.
From enquiry to delivery, a good service. it was actually a day late in coming out but we were kept informed and, as it happened, it did not matter in this particular case

27 August 2016
Unprompted review
Rated 5 out of 5 stars

100% helpful and knowledgeable about Carrierbags.

100% helpful and knowledgeable about Carrierbags.
All members of staff working together as a team.
This printing company was chosen to print the first PublicityBag for Sheffield.

29 July 2016
Unprompted review
Burgass Carrier Bags logo

Reply from Burgass Carrier Bags

Thanks for the great review PublicityBag, really pleased you were happy with your first order and we look forward to working with you again.

Lucy@Burgass

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