CarRental8 Reviews 

No customer service, no working contact number, and no response to emails. We landed at 22:30 and found the office completely shut — no car provided. Turns out the company closes in the evening and is not open on weekends. How does a holiday car rental company shut down when most people are arriving to holiday destinations and the flights are delayed.
We eventually got through to an agent, who simply said he couldn’t do anything because they were closed and promised a call the next day. What he didn’t mention was that they’re actually closed all weekend, so there was no help coming at all. Completely unprofessional.
Booking reference: 682202861.
Do yourself a favor and book elsewhere. This company is a total joke and feels like a scam.

Don't use then stay away i book a car and cancel it with in hour because I was read the terms a condition and the were miss leading and there was a lot of extra charges I will be facing that I could not pay so I cancel it try to contact then for a refund then I keep email them has taken then a week to reply to me saying no refund .just avoid scam

Scammers!!

They take deposit straight away for the car rent, and when i pop up to pick up they want charge me an extra £340 non refundable, they trying to tell me i need some special "premium" plan. But i dont need.

So basically i refuse to pay extra, now trying to get my money back over the bank. Open fraud case for this little scammers.

I rented a car and I emailed them to cancel my reservation and they don’t have a contact number or respond to any emails. My recommendation is not to use them as you will be disappointed

I have paid in full, in advance for 10 days rental. My flight was cancelled I have informed Car8 in advance. No answer received, I went to get the car the day after and none was given. The operator was very rude. Called Car 8, inconsistent feedback. I followed up by email, no responses received to my questions. Will never ever use them again. Rude.

Wow! I booked a car rental via this website with caution, never heard of it before but took the risk. This rental was in Halifax, we got Budget rentals in the airport for 6 days. We returned it at 8pm with NO extra day charge. We paid roughly $650, all other websites minimum was $1200 (hence the risk!). I was half expecting extra and hidden fees, no car available etc, but that did not happen. Beautiful new SUV, less than 10 min at the counter, and drop key return. Highly recommended

Had a great experience booking through Rental Car 8. Their price was well under other competitors. Their customer service was great too. They worked with me to sort out an issue. I would book with them again. If you’re wondering like I had been originally, they are a legit and honest company.

I arranged a 16 day car hire through CarRental8.com and when the booking came through, the car hire company was Avis. I arranged the "Quickpass" service online but when I arrived to collect the car Avis refused the hire for reasons they would not specify. I have no points on my license and have been driving for 30 years without incident. I went straight to the nearest alternative car hire company, EuropeCar, and was able to rent a car for the duration needed. I have contacted CarRental8.com many times to get my money back (£308) and after 5 days they replied and processed a refund. However, my advice is: go straight to the car hire companies to cut out the middle man.

Answered my call promptly and made chage for me efficiently and politely. Thank you.

Car Rental 8 offered at $50. No further payment required at pick up. Upon arrival, rental cost ~$200 due to the rental car company they suggested. Shortly after creating the rental, I read reviews on the company they suggested that I rented from. I inquired immediately asking that I change my reservation (not ask for a refund but change my reservation) as I wasn't comfortable with the company they provided. They got back to me 2 days into my rental. The company they suggested was terrible, Car Rental 8's customer service is terrible. DO NOT USE THIS SERVICE.

Made the mistake of using Carrental8 to book a car with Alamo. I returned the car early and Alamo, as always, said I would be refunded for the unused days. After many emails and calls, Carrental8 refused to refund my money despite receipts from Alamo and emails from Alamo requesting refund for unused days. This company is a SCAM.

Similar to many of the 1 star reviews I have been completely left in the dark by the non-existent customer service from Car Rental 8.

Initially my booking went ahead without issue but I then received a follow-up email saying that they have modified my booking as requested. The thing was that I didn't request any changes to my booking! Looking closely at the new booking I realised that Car Rental 8 had removed the 'Free Tank of Fuel' included with my original booking and reserved me a car with a different rental company! Total bait-and-switch! I guess they hope their customers don't notice. Or they don't care.

As with many others Car Rental 8 now won't reply to emails. There are lots of alternative car rental brokers out there - going forward I will certainly be steering clear of Car Rental 8 and choosing another company to give my business to!

EDIT July 29 2025 - I see that Car Rental 8 have responded to my review. It's a shame that they still haven't bothered to reply to my email that I sent them nearly two weeks ago regarding this very issue. Their response all seems a bit performative - they'll reply publicly but won't actually do anything to deal with the original issue that caused the problem in the first place!

Very reliable; great customer service.

Absolutely shocking experience we arrived at Newquay airport to collect our rental car and was told were weren't able to take the car as the name was slightly wrong on our booking, as in first name was my partners and last name was mine we called customer services at the rental office which was in America to be told they cant change it and we would not get a refund so we left with no car and no money back. We were offered another car at treble the cost , We found out a few days later via Hertz they most definitely could of just changed the name.

DO NOT BOOK THROUGH THIS COMPANY THEY ARE COMPLETELY UNETHICAL
They have responded saying they will be in touch regarding a courtesy refund, I’ve heard nothing from them so clearly just a comment for trust pilot 🤬

I booked through Carrental8 and had an issue with my reservation. I sent an email and also filled out the contact form on their website – no response whatsoever. Days have passed and not a single reply.

If something goes wrong with your booking, do not expect any help from their customer service. There is no way to reach a real person, and you're left completely in the dark. This is unacceptable for a company handling travel logistics.

I do not recommend using Carrental8. Better to book directly with the rental companies or use a more reputable platform. Avoid the stress and the silence.

Booked a car in San Francisco. Much cheaper than other online portals and they being the middleman, final booking was with Hertz. They provided Hertz booking reference number that I was able to use right after my booking with CarRental8. The rental experience on arrival at SFO was very seamless just like i booked directly with Hertz.

I paid upfront fully (prepayment) of £211 for 4 days (with extra protect costs included), but when I was at the counter, they said they don't accept debit cards, and that the credit card I had must have my full name displayed. In the UK, we do not have credit/debit cards that display our full names, just the first initial and last name. However, I had my passport, my international drivers licence and other forms of identification, yet they refused and brought up another "plan" where I essentially had to pay double insurance, one for myself and one for their company, even when my prepayment cost covered the insurance already. And then with THIS "plan" they said they could accept my credit card when earlier they refused to. Please AVOID this company, it's a total scam to rinse you of your money!

They completed messed up our booking!!! I booked a minivan or similar Ibut when we got to the rental office, they said we had to pay £350 as it had been categorised incorrectly by carrental8
DO NOT USE!!

Well i was charged full amount prepayment(minus insurance) for 8 days of rental then once at Budget counter, i was again charged for the 8 days ! I tried many ways both with Car Rental 8 AND Budget to get a due refund without success. These two companies are just juggling with their customers and are blaming each other for the problem. Conclusion: i paid twice the regular asked amount. AVOID

I purchased car rental insurance through Car Rental 8, to only find out the car insurance i purchased doesn't roll over to the actual car rental. I pd extra for this. i emailed the the company have gotten no response.I will not ever rent from then again. I will tell people do not go to them.