Carrefour Reviews 1,194

The store is great.But the workers and the security were drunk and rude and the security yelled at a old man for saying can u please... Sayied things abt his mom his life and everything

racists!!!

one of the worst shopping experience, especially in cash counter waste of time and money

A terrible experience. In carrefour Cairo festival city. I'm waiting for more than an hour to exchange a Carrefour shopping bag that is supposed to be refunded!!!
The manager went to the 🕌 to pray half an hour before the call for the prayer and the costumers service don't do anything

I give 1 star and only for the polite client support, if not - 0 (!) I am a new client and decided to try a service of delivery Carrefour. I placed an order and it was quite easy, so the next day I expected the delivery. I stayed specially at home but the driver didnt come. I called a client support, and they told me that the car is “en panne”, that they will contact me to arrange a new date and hour for the new delivery. OK, I was waiting the rest of day but NO ONE message from their side… Next day I m waiting again and again nothing… So in 2 days I call they and they told me that they cancelled my order and they will compensate me the money… I was shocked with this service because in my country you can get an order from the shop during 15 minutes (!) nicely packed and never any problem! Why here in France it is sooo difficult to organise a good service??!! I wish French people would become more demanding for the quality of the service, because now it is a catastrophe!

Purchased an outdoor furniture set last year. 2 items have basically melted in the sun and upon enquiring about a replacement the warranty does not cover weather damage!

Outdoor furniture obviously substandard and terrible customer service , I got a reply in 5 minutes which looks like a basic template issued out no doubt to the other people with the same issue.
Shop elsewhere.
Avoid Carrefor

VERY BAD DRIVER! He came and can’t wait for my driver (not even 5 mins) and left and come again and call me very rude that my driver not there. My driver left for sure because he left! And when he call me but don’t listen to me and argue with me! I ordered express and I don’t even received it and he put delivered?! And i am paying extra for express? Thank you Carrefour your services still very bad.

this website is a glitch.. a fake website.. though the mall in the middle east ia quite known and popular for the services provised and brands collected in one roof .. but if it would be online market would increase a lot of business and attraction

Never buy on Carrefour shopping website. What happened to me is incredible.
I bought an iPhone from the website, later I saw that the supplier was an obscure company with 1-star reviews. Just complaints. When the package arrived, it seemed to be a joke. The package was very bent, I didn't even open the package and immediately requested its return through the customer service on the Carrefour website. I was told that I would be contacted within the next 48 hours. In a short time I received a message on WhatsApp from a contact called The Carrefour Returns Center. I was told that it was about returning an object. They gave me a code for me to be able to send the package by post, which I did.
After 13 days, I received an email from Carrefour in which I was given another return code. When I said that I had already sent it, it turned out that the people I had sent it to were not from Carrefour. How did they know my whatsapp number? They obviously received the information from those who work at the customer service. This is how they work at Carrefour Brasil!!!

Complaint Regarding Poor Customer Service by Joanna, Associate Manager of Customer Service in Dubai

Dea Sir/Madam

I hope this message finds you well. I am writing to bring to your attention the concerning experiences I have had with Joanna, the Associate Manager of Customer Service in Dubai. Unfortunately, my encounters with Joanna have been extremely disappointing and have left me feeling frustrated and dissatisfied with the level of customer service provided by your company.

I would like to express my deep concerns regarding the poor customer service I have received from Joanna. On several occasions, I have found her to be unhelpful, unresponsive, and in some instances, dishonest. As a customer, I believe it is essential to receive professional and courteous service, and unfortunately, Joanna has failed to meet these expectations.

One of the most troubling aspects of my interactions with Joanna is her propensity to provide misleading information and outright lies. In multiple instances, she has promised resolutions that were never delivered, made false claims about company policies, and generally displayed a lack of integrity in her communication with me. This behavior is not only unprofessional but also ethically questionable, and it has greatly eroded my trust in your company.

Furthermore, Joanna's dismissive and unresponsive attitude has made it incredibly difficult for me to address my concerns and seek assistance with resolving issues. Despite my attempts to communicate my dissatisfaction and seek a satisfactory resolution, she has consistently failed to acknowledge my grievances and has shown a lack of empathy towards my situation.

As a loyal customer who values transparency, honesty, and reliable customer service, I am deeply disappointed by the treatment I have received from Joanna. The level of unprofessionalism and lack of accountability displayed by her is simply unacceptable, and it has significantly impacted my perception of your company.

I believe it is crucial for your team to be aware of these issues so that appropriate measures can be taken to improve the customer service experience provided by your company. I sincerely hope that you will investigate this matter further and take the necessary steps to address these concerns promptly.

I appreciate your attention to this matter and look forward to hearing from you soon regarding the actions that will be taken to rectify this situation. Thank you for your time and understanding.

Warm regards,

Leila

I too have been trying to "unsubscribe" for weeks. I get numerous emails in Spanish every day offering me prizes. I have sent emails to Customer Service, completed the Unsubscribe procedure more times than I can remember, and still they come. Does anyone know what you have to actually do to get free of this nuisance? I think it is illegal in the EU to refuse to delete someone on request. Must be wrong, as I cannot achieve this. It's ludicrous. I live in a country with no Carrefour shops, and the emails are in a language I do not speak.

These pages show how incompetent Carrefour is to run an online store, I recommend the store to delete it rather than embarrass itself...

Their customer service is top notch. They address your concerns without hesitation. My shopping experience has been great and their prices are affordable.

I will not shop again from carrefour because i bought a TV they had on discount and when it arrives, Tv was broken.

I called their support, they came and took it but suddenly, i receive a call that the fault was mine and i broke the TV!

Omg!

Ordered a delivery for saturday and it failed to arrive. Chased the order and was told that they cancelled it as they did not have a driver in my area!! No email, call, nothing

Carrefour treats its clients really badly. I will never buy anything there again. Not worth it !!!

Somebody used my email address to make a Carrefour account, and not only did they let them, without verifying the account, they refuse to let me delete my email address from their systems. Everytime I ask them they phone the person who fraudulently used my address and cancel the request. They have clearly told me they will not delete my email address unless I have a phone number in the UAE, which I'll never have.

What a rip off.
Carrefour are a fraudulent company worth billions. They've ripped me off buying fuel in France for 260gbp.
I'm trying to get my money back from the bank.
Carrefour should not be in business at all.
Fraudulent,bent,money grabbing sods.
Be careful buying fuel in France on a card.
Far better to pay cash.
Yet finding a cash petrol station in France can be difficult.
I want to give zero stars but that's not possible.

Wouldnt even give 1 star! Its a robbery - i ordered my food, to be delivered in 2 days and they didnt deliver, i phoned and they said there was a delay -1 day later after phoning10 times and reasurring me they will call me back, nothing. then the last call they say i have no order! its 125euros - daylight robbery! is this even possible!