CarQ Reviews 

We rented a car from GB Rent via Discover Cars. The booking and pickup were smooth, but we declined the extra insurance at pickup because we had our own full coverage.

We were informed that a credit card was required for the deposit, but in the end, the deposit was accepted on a debit card in my name (even though the rental was booked under my partner’s name). This was clearly a breach of their own terms – but it was accepted by their staff on site.

On return, we were 45 minutes late due to traffic. No representative was present, and the car was returned with a full tank and in the same condition. We took full photos at pickup and drop-off.

A return report was sent to us after we had already left, listing various scratches and paint chips – all of which we don’t recall causing and were likely pre-existing. Fortunately, we reacted within 24 hours, sent our photos and explanation, and they responded quickly, confirming that no new damage was found and the deposit would be refunded in full.

🟢 Positive: Quick communication, fair handling in the end.
🔴 Negative: Pressure to buy insurance, unclear acceptance of debit card, no one present at return, unclear damage report.

Tip: Take your own photos, be assertive, and respond immediately if you receive any post-return report.

In the end, everything turned out well – but only because we stayed calm, documented everything, and replied quickly.

Glass half-empty... I rented a car in Athens Airport for 9 days. Nothing to say about the vehicle itself, a Fiat Panda, which was in good conditions and functioning perfectly. But...
Their offices are a bit outside the airport area, in a near village so they provide a shuttle service to pick you up from a meeting point. Problem is it is not clear at all where the meeting point is. I had to call their customer support to find it out and they gave me instructions to reach a parking lot 5 minutes walk away from the arrivals exit. We waited there for 20 minutes but no shuttle bus from the company showed. So I called them again and another guy told me that they were not allowed anymore in that specific parking lot and that we needed to walk to another parking lot a bit farer. Ok... So we did and in the end we found the shuttle bus there but meanwhile we had already lost 30 minutes of our time.
Once at the office we started the procedure and everything went smooth until I asked for an invoice.
Please note I had previously asked by email, a month in advance, and they had confirmed they could issue the document and there were no problems at all. I still have the email to prove that.
But for unknown reasons (because the rather rude and uncaring ladies at the desk provided me with none) once there they told me they couldn't issue the invoice. The lady also added "If that's such a problem, you can cancel your booking (and of course pay the full fee) and book another car elsewhere".
So I called their official customer support number where a guy told me he would look into that and call me back in 2 minutes. After 25 minutes waiting there at the office with no call back and no further assistance from the desk I decided to give up on the invoice thing and rent the car anyway otherwise me and my girlfriend would have lost our vacation trip.
This cost me 300€ out from my personal pocket instead of my company's and a total delay of more than 1 hour on our schedule.

Rent a car with them at your own risk and be aware you might have very unpleasant surprises.
They don't do what they promise. They are totally unreliable.

As per the other reviews... hired a battered old Fiat Tipo in Santorini. Advised me to take a video of the car but then on return they found some scratches on the bottom of the car which I could not prove from my video that there were not present before hire.
Charged 350 euros.
STOLE MY MONEY
ROBBERS
RAGING - almost missed my flight

The lady tried very hard to keep my excess to the point she tried to male up some damage, when you collect they rush you and dont note every mark but when you drop it off they try to find some damage to keep your excess, luckly i had a clear video of all areas, she blamed me for some damage underneath the car! thats how sneaky they are- she asked to see my video and clearly wanted to see if i took a video that shows the before after- if i didnt have that video she would of charged me, so be carefull. cheap isnt always cheap. Also always buy excess insurance online before you pick up - it is usually 3 eur a day- they try to sell their insurance for 70eur a day! next time i got i wont be going this lady,

This was the worst car experience I ever made. The car we got was full of scratches, damages and nearly out of fuel when we received it. There was not even a clear direction to go to rent the car. When we were giving back the car were accused to create scratches we did not make.
I would never ever rent a car at this company again!

Scammer company. 15 min away from the airport and they provide very low quality cars.

A truly negative experience with Car Q of Cefalonia Car Rental Agency. First of all, they were late to pick us up at the airport, and when we arrived at the agency, they gave us a very, very old car that could barely handle the hills. After insistent requests, they replaced the car with a relatively newer one, and most importantly, they returned it to us without any cross-examination of the damage. At the end of our stay, when we arrived at the agency to return the car, they began to complain about various damages. Luckily, we had a video of the car's condition, and in the end, they complained about damage under the front of the car that was not visible, and also expensive, applying a discretionary flat rate. We couldn't complain further because we had a flight and they had to accompany us to the proto plane, as it was over 7 km away and we hadn't been told about it. The fleet of vehicles is dated. The staff is truly rude, incompetent, and arrogant. This agency is definitely to be avoided. I strongly advise against it.

The car I rented (in May2025) was o.k.
But I was urged to pay 350€ for tiny scratches at the back bottom of the car.

Good experience with the staff, very kind and helpful.
One comment on your fuel policy: I think a full-for-full return/delivery seems fairer and less confusing.

We received excellent service from Mateo at the Santorini store. He was an excellent professional, very attentive and courteous. He helped us with other details and needs during our stay. We are very satisfied with the services at the Santorini store and especially delighted with all the support provided by Mateo.

We rented a car in Santorin for 4 days. Despite the delay with our flight, we were able to collect the car without any difficulty or problem. The staff were friendly, helpful and professional. Overall, we were very satisfied with the service. I'd definitely recommend it!

Excellent company. Everything met expectations and was done quickly, accurately, politely. Good communication with the company during the car rental period.

We rented a Fiat Panda in Athens for 5 days. The shuttle picked us up from the airport and also took us back when we returned the car. Everything went smoothly. The staff were friendly, helpful, and professional. Overall, we were very satisfied with the service. Highly recommended!

Everything from booking, collection from Athens airport, hand over of car all went very smoothly and at a great price.

we rented two cars in Rodi, and everything was fine... no problems with the cars and very kind the guy who came to pick us up to the airport and back at the end of the rent.

Rented a Fiat Panda in Athens for 10 days.

The process was very smooth. Everything was very pleasant. It took me 10 minutes to sign the contract, inspect the car and get going.
Upon return, the same feeling of friendliness and ease of contact.
I really recommend them

Bad service, not recommended.
I rented a car for five days through the CarQ office Santorini Airport and the
service was lousy.
They make your vacation miserable.
As soon as I arrived to pick up the car I had a full coverage insurance
purchased through the same page where I made the reservation and they tell
me that with this insurance if I have any kind of blow whether it is my fault or
not, they are going to charge from the deposit the amount of the repair and
then I will deal with that insurance company, which I do not understand since
it is a company that they offer themselves through their website.
What they really want is for you to contract the office's own insurance with an
additional cost of 100 €.
I tell them that I already have insurance and that I do not need to have another
insurance on the insurance to which they answer me that yes, but if
something happens I can have problems.
When they check the vehicle before delivering it to me, they look at it with a
magnifying glass even under the car and they point out any small marks or
things that are not even visible.
It is clear that they do this so that when you return it you will have problems
and they will charge your deposit.
Faced with this situation, I opted to take out insurance from them, seeing that
it was certain that we would have problems upon delivery.
They try to convince you that they are honest, but you can clearly see their
intentions that they want to get the money from you to pay their insurance and
keep the deposit.
I do not recommend this company at all. It seems to me a total abuse.

Everything was ok insted mark on shuttle bus. I pased my shuttle because i saw big letters ecorent and didn't pay attention on small carq. Service and car was good.