Carpet Warehouse Reviews 

5,194
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,729 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, pointing out that the website makes ordering flooring samples and products remarkably simple and clear. Many people also highlight the exceptional delivery service, noting that packages arrive quickly within given timeslots and drivers are extremely polite and helpful. However, some reviewers were not happy with receiving incorrect items or finding unexpected damages upon opening their delivery. A few other people also felt that delivery times were quite slow or that shipping fees were excessively high for their orders.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the great quality, beautiful... See more

Delivery service

Clients share profound satisfaction with the delivery service, frequently highlighting prompt arrivals,... See more

Order

Customers consistently note positive experiences with order processes, highlighting the simple website... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the carpets and vinyl flooring are... See more

Service

Users describe positive interactions with service, highlighting great communication and quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On the face of it the carpet looks great but when fitter came to do the stairs with it he had many problems with the backing coming away from the carpet. He managed to get enough to complete he job (... See more

Rated 4 out of 5 stars

Excellent : a fair value for money price delivered on time Good:- Good customer support was available during normal working hours and they helpfully brought the delivery date forward to an earlier s... See more

Rated 4 out of 5 stars

Excellent lino - but I didn't like paying £20 for delivery and will probably put me off buying again in the future, especially considering I was waiting almost a week for delivery. I wouldn't mind pa... See more

Rated 4 out of 5 stars

The carpets and price were fantastic and easily 5 stars. The only reason for dropping a star was the rolls the carpet were delivered on had been bent and so the carpet had a crease down the middle. It... See more



Company details

  1. Carpet Store
  2. Flooring Store

About Carpet Warehouse

Written by the company

Carpet Warehouse featured product ranges

With years of experience in the market and an industry-leading online partner in artificial grass, Carpet Warehouse streamlines the process of buying carpets and flooring online. 

Save over 50% on the best vinyl flooring, laminate, LVT, carpets and underlay compared to high-street prices, and choose the perfect style from the comfort of your own home. 

Click below to get started.

Carpets Vinyl Laminate Rigid Core SPC

Why Choose Carpet Warehouse?

Written by the company

Free Flooring Samples 📦
We offer a free sample service on all ranges. Simply select up to four carpet, vinyl, laminate, or SPC styles, and have them sent directly to your door, free of charge.
Express Delivery 🚚
Eager to get started with your new carpet or flooring upgrade? We provide fast, free UK delivery on orders placed over £299.
Satisfaction Promise 👍
With over 3,000+ 5-star reviews across our brands, we pride ourselves on providing exceptional products and services. Simply get in touch with our team if you're not 100% satisfied with your order.
Room Visualiser Tool 📸
Our advanced room visualiser tool allows you to get a clear, instant look at what your new room might look like with one of our high-quality flooring ranges installed. Simply upload a photo to get started.
Exclusive Offers and Discounts 🛍
Relived of the high-street retail store burden, we love being able to offer our customers incredible deals on even the most luxurious carpets and cushioned vinyl flooring ranges.
0% Finance Options ✅
We accept a wide range of payment methods at Carpet Warehouse, including 0% finance flooring options through our partners at Klarna.
Trade Offers & Services 🛠
Buying for trade purposes? Contact our team to learn more about exclusive benefits and available sample services.

Why Choose Carpet Warehouse?

The UK's Leading Online Carpet Store

The UK's Leading Online Carpet Store

At Carpet Warehouse, we're all about bringing the personalised in-store carpet buying experience to your doorstep.

This means providing you with all the information and product options you need to make the right choice on your flooring upgrade, while also providing stellar customer service that you can believe in.

 

Who We Are

As a family-run business with a close-knit, experienced team, we pride ourselves on putting the customer first and going the extra mile with service.

We're also uniquely placed to offer unbeatable value for money on ranges, whether you're looking for cheap carpets that will last long-term in a rental property, or luxury vinyl flooring for a brand new family home.

 

Which Flooring is Right for Me?

Looking for the perfect tile, plank, or herringbone pattern for your home, but unsure of where to start? We supply a wide range of flooring types to suit all budgets and requirements.

Visit our website to learn more about the benefits of each flooring style and get started with your dream home upgrade.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(5,194)

1,704 reviews in the last 12 months

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Rated 4 out of 5 stars

The carpets and price were fantastic…

The carpets and price were fantastic and easily 5 stars. The only reason for dropping a star was the rolls the carpet were delivered on had been bent and so the carpet had a crease down the middle. It’s taken a few weeks for that to stretch out since being fitted but other than that brilliant.

31 July 2026
Rated 4 out of 5 stars

Excellent, good and could be improved...

Excellent : a fair value for money price delivered on time
Good:- Good customer support was available during normal working hours and they helpfully brought the delivery date forward to an earlier slot.
Could be improved:- 4m long carpet roll had been bent during delivery leaving a kink marks which driver hid when photographing . Fortunately the marks vanished during carpet fitting and stretching.

27 July 2026
Rated 5 out of 5 stars

Really lovely quality LVT floor…

Really lovely quality LVT floor samples. I am impressed! They are a good size too so you can clearly see what the floor will look like. Very happy and will use Carpet Warehouse for my eventual purchase.

28 August 2026
Unprompted review
Rated 4 out of 5 stars

I cannot fault the service I have…

I cannot fault the service I have received from start to finish. The vinyl I ordered (Lisbon vinyl flooring) was for my bathroom. The photo shows a nice beige colour but it’s actually a light grey (the only reason for 4 stars) - I’m aware they do offer free samples which I did not order for this vinyl as I liked the style and didn’t expect such a colour difference. That being said, the colour is still lovely and suits my bathroom nicely so I did not contact carpet warehouse regarding the colour difference as it caused no problems. The delivery went as expected - I placed my order on 18/08 and it was delivered on 24/08, within the timeframe expected. I received an email requesting me to confirm the delivery slot offered, which I did and on the day of delivery I received a phone call, which I unfortunately missed due to work commitments, however, it was followed up with a text message immediately advising they will be delivering my vinyl soon. My brother in law laid the vinyl for me which was a smooth process. There was a black mark across the vinyl which was noticed when unwrapping it but this was easily wiped off so caused no issues but it was well packaged for delivery. Overall, I am extremely happy with the product, delivery and the cost and I will be purchasing again when I move onto redecorating my next room!

18 August 2026
Unprompted review
Rated 4 out of 5 stars

Chaz

Easy to follow, all I need is a delivery date which will be supplied when my order is due to be released

28 August 2026
Unprompted review
Rated 4 out of 5 stars

Sample arrived today

Sample arrived today. Was disappointed with colour as it looked darker on website, but the service in requesting and receiving the sample was very good

28 August 2026
Unprompted review

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