Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... See more
Company replied
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See what reviewers are saying
Couldn't be happier with our purchase. We shopped around online for our hall, lounge and dining room wood floor, so happy we used Carpets And More. Ordered samples which arrived the next day, placed o... See more
I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my or... See more
Company replied
First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet... See more
Company replied
Company details
Contact info
Gould House, M20 4ZE, Manchester, United Kingdom
- sales@carpetsandmore.co.uk
- carpetsandmore.co.uk
4.7
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Carpets And More
Thank you for the lovely review! We're delighted you were pleased with your order - don't hesitate to get back in touch if you need anything else and we'd be happy to help!
Excellent service and delivered on time
Wanted a specific vinyl flooring and needed it quickly due to build date coming forward at short notice. Akram and Jason were very helpful and delivered on the date initially requested which was very important to avoid a delay with our builder.
Thank you and highly recommended!
5 April 2024
Reply from Carpets And More
Glad we could be of assistance and get your flooring on short notice! Our team are always happy to help - thank you for the opportunity! Don't hesitate to get in touch if you need anything else, we'd be happy to welcome you back!
Faulty carpet
Faulty carpet. No response. Had to get redress via credit card company.
3 October 2023
Unprompted review
Reply from Carpets And More
It's a shame you decided to leave a negative review - despite keeping the carpet and having your money back? Our team are always happy.
There was a problem with the delivery…
There was a problem with the delivery as it was being sent to the Highlands but Akram and Jason sorted it out most professionally. They were helpful and informative and when the carpet did arrive, due to very secure packing, it was still in perfect condition. Would highly recommend this company.
27 March 2024
Unprompted review
Reply from Carpets And More
Thank you so much for the wonderful review! We are delighted to have been of service, and that you received your carpet. Thank you for your valued business, and we look forward to welcoming you back!
Customer service at its best !
First time ordering carpets online and it could not be made easier with Carpets and More. My carpet was price matched, delivery was super quick and the customer service was second to none. I wish all businesses could offer this extremely high level of customer service and communication. Thank you Jason and Akhram.
25 March 2024
Reply from Carpets And More
Thank you so much for the lovely review! We are delighted to have made your first online carpet purchase a pleasant experience. We're glad you had received your delivery quickly, with good communication and carpet price matched. We hope you enjoy your beautiful new flooring, thank you once again for your valued business! Don't hesitate to get in touch if you need anything else and we'd be happy to welcome you back!
The team are very friendly and helpful
The team are very friendly and helpful. Prices are good and they go out of their way to find the carpet you want if you have seen something elsewhere. Slight problem with our order this time, we asked for delivery in April which they said wasn't a problem but the underlay arrived 5 days ago and we now have to try and find somewhere for it over Easter with the family here
16 March 2024
Reply from Carpets And More
Thank you so much for the lovely review! We're delighted you found our team helpful and friendly, prices good and that we sourced the carpet of your choice for you. Apologies if the underlay arrived slightly early, we will relay this back to the transport team! If you need anything else please don't hesitate to get in touch and we'd be happy to help.
Reply from Carpets And More
Thanks so much for the great review! We're delighted you're happy with the customer support and prompt delivery. Don't hesitate to get in touch if you need anything else, we'd be happy to be of assistance.
Everything was handled professionally…
Everything was handled professionally from placing the order, to keeping me aware of the delivery and the delivery on the day.
28 February 2024
Unprompted review
Reply from Carpets And More
Thank you for you for the lovely feedback and valuable order. We're delighted you were happy with the service and delivery - we look forward to welcoming you back if you need anything else!
Competively Priced
Ordered and delivered within a week and that included an amendment to the original order. Very helpful and professional from sales to the delivery
31 January 2024
Reply from Carpets And More
Thanks for the lovely review! We're delighted you got your order delivered on time and you were pleased with the service. Thank you once again for your valued business - we look forward to welcoming you back!
Professional service, delivery needs planning
Good communication and very good price. Delivery of samples took 5 days but actual carpet arrived in good time and was good quality. Delivery was by one man and the carpet was a two man lift , 7.2m x 4m. Fortunately we had some willing helpers but it needs consideration and planning
23 January 2024
Reply from Carpets And More
Thank you for your lovely review! We are delighted you are happy with the communication and the price. Deliveries are carried out by a one-man service which we do outline at every stage to ensure the correct planning in place to receive your order smoothly, and we're glad you received your order all well. Thanks again for your valued business, if you need anything else please don't hesitate to get in touch!
First rate customer service
I was kept informed throughout the process or ordering and delivery.
There was a problem with the delivery arriving damaged but Carpets and Moore dealt with the situation quickly and efficiently by replacing the order to my full satisfaction
25 January 2024
Unprompted review
Reply from Carpets And More
Thank you for your lovely feedback - we're delighted you were happy with the communication and level of service you received. We're also glad you got your items sorted all to your satisfaction, thank you once again for your valued business, don't hesitate to get in touch if you need anything else as we'd be happy to welcome you back!
Good company selling quality products…
Good company selling quality products at competitive prices. There was an issue with the delivered product and Akram and his team did their best in finding a solution to my satisfaction. I am happy to recommend them. The only thing I would suggest to them is to improve their website as it appears to be too slow and doesn't appear to work properly.
23 January 2024
Unprompted review
Reply from Carpets And More
Thanks so much for your valuable feedback! We're delighted to hear we were able to sort your order. And thank you once again for your valuable feedback on our website - we're pleased to say that we are investing currently in an exciting new build with a much improved and faster interface!
Akram and the team bent over backwards…
Akram and the team bent over backwards to get us replacement flooring when we had been let down. Will definately recommend this company!
18 December 2023
Reply from Carpets And More
Thanks for the lovely review! We're delighted our team were able to come to the rescue when you had been let down elsewhere! Don't hesitate to get in touch if you need anything else, we'd be happy to be of service.
Great price and customer service.
15 December 2023
Reply from Carpets And More
Thanks for the feedback! Glad you were pleased with the price and customer service!
Great experience
Jason and Akram were both always very helpful, communicative and generally great to deal with. They seem to have a very wide range of quality products available and what always turned out to be the best prices I could find online.
27 November 2023
We had in general good experience
We had in general good experience. The carpet itself looks amazing. Delivery has been rescheduled but we’ve got it at the next day so we are pretty happy with it
5 December 2023
Unprompted review
What a great company..
What a great company... From chatting to the guys at customer service to Andy who delivered my carpet they made it easy and stress free. Delivered when they said they would and kept me informed all the way. The price was great and the service excellent. I won’t go anywhere else for carpet in the future.
5 December 2023
Unprompted review
Excellent Customer Service
I was very impressed with the customer service that I received from Carpets & More. The manufacturer made a mistake on the colour of one of the carpet rolls that I ordered. Akram was able to push the manufacturer to deliver another roll to me, instead of producing a new roll from scratch, saving a lot of time. Throughout my interactions with Akram, he came across as efficient, knowledgeable, professional.
20 October 2023
Unprompted review
Money taken and no product in return!
We paid for some samples to be sent to us. We then had an email to say these had been discontinued and our money would be refunded. This was 6 weeks ago and our money had not been refunded and all emails to chase have been ignored. It is only a small sum of money but the point is we have paid for something we haven't received. Very relieved we have not bought any flooring from this company!
10 October 2023
Unprompted review
Reply from Carpets And More
Thank you for your review, we post samples 1st class - sorry to hear your samples were not received. We have since refunded your samples postage.
15 year old carpets now look like new
Two friendly guys kept us updated on their exact time of arrival and did a great job of cleaning our sitting room, stairs and landing. Our 15 year old carpets are now clean and stain free and look like new. Great job lads! Highly recommended
23 November 2023
Unprompted review
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