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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people are delighted with the quality of the cleaning, noting that their carpets and sofas look like new and smell fresh. The booking process is frequently mentioned as smooth and easy, with good communication throughout. While most customers are very satisfied, some people mentioned that drying times for cleaned items took longer than initially advised, which occasionally caused minor inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team for being... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with how clean their carpets... See more

Product

Users describe positive interactions with the product, often noting that their carpets, rugs, and sofas look... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers found the service easy to book online,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant. Quoted on line, no hidden extras. Booked and text quickly arrived with confirmation of the booking. Rang to say the appointmenr could be earlier. Arrived, got on with the job in... See more

Rated 5 out of 5 stars

We just moved into our new home and previously the property had been rented so the carpets were very dirty. Carpet Pro done an excellent job and now the carpets look so much better. Arrived on time an... See more

Rated 5 out of 5 stars

I’m super happy with this service as I contacted lots of carpet cleaning companies and they ‘seem’ to make up a price. I loved that I received a pop up that gave me an instant quote that was far cheap... See more

Rated 5 out of 5 stars

Very smooth service from start to finish. Hugo kept me informed throughout the process from time of arrival till the job was done. Great value for money, carpets came up looking clean and fresh saving... See more


Company details

  1. Carpet Cleaning Service
  2. Upholstery Cleaning Service

Written by the company

Carpet Pro Kent, run by Grant and Michael, prides itself on delivering a level of service that stands out from the rest. We offer professional carpet and upholstery cleaning at a clear, fixed price per room or item — no hidden charges. With over 700 reviews across Facebook and Google and many loyal repeat clients, our reputation is built on consistent results and excellent customer care. Every clean includes a minimum four-stage process using professional steam extraction, along with odour treatment and stain removal as standard. Unlike many companies, we don’t add surprise charges when we arrive — everything needed for a thorough clean is included. For complete peace of mind, we offer a simple guarantee: if you’re not happy for any reason, you don’t pay. We are fully insured, experienced and qualified, providing reliable carpet and upholstery cleaning for both residential and commercial clients. Carpet Pro Kent proudly services Maidstone and the surrounding areas across Kent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Fresh Fluffed up Carpets!

Hugo was very informative, efficient and friendly, the carpets came out so fresh, fluffed up and super clean! So pleased I will definitely book again
Thanks so much xx

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Very smooth service from start to…

Very smooth service from start to finish. Hugo kept me informed throughout the process from time of arrival till the job was done. Great value for money, carpets came up looking clean and fresh saving me hundreds of pounds in replacing them. Will be using the service again at some point in the year to keep my carpets looking their best.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book, efficient. Maidstone.

My request for prices and booking a date in was swift and clear.
Hugo attended to clean landing & stairs after numerous attempted clean-ups by me using a small machine we have at home, due to having an old, often unwell dog.
I also work from home and had to teach in a room off the landing whilst the clean was being done . The noise was bearable, very short-lived and fast.
I have yet to review its full success as the carpet is still drying ( not quite 24hr’s yet), but it looks good so far & smells SO clean too!
Having rented a Rug Dr many times before to save cost, the result of this appears far better and meant no lugging machines around myself.
I will definitely use Carpet Pro again for efficiency and timing - thanks Hugo.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

We just moved into our new home and…

We just moved into our new home and previously the property had been rented so the carpets were very dirty. Carpet Pro done an excellent job and now the carpets look so much better. Arrived on time and carried out the job in a very professional way. Would definitely recommend them.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Upholstery clean

Sofa and armchair cleaned by Shaun. We had dye transfer on a beige fabric sofa from a pair of dark jeans and this has been entirely removed and everything looks much cleaner. Shaun spent over three hours on the job and was very thorough and tidy. It took a little longer to dry than advised though, 2-3 days, which proved a little inconvenient over the weekend, but as well as ventilating we put a dehumidifier in the room and that helped. I would recommend the company and would use them again, but would time it maybe for a warmer time of year.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Extremely impressed

Extremely impressed. My (25 years old) heavily stained carpet is perfectly clean, even managing to lift nail varnish and heavy traffic dirt that previous cleaners could not remove.

But what is most astounding was the price quoted was what I was charged. I could not believe the service and quality of the clean for that budget.

Very affordable, prompt and polite. Will definitely use again and would recommend most highly! Smell so fresh too. Thank you.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I’m super happy with this service as I…

I’m super happy with this service as I contacted lots of carpet cleaning companies and they ‘seem’ to make up a price. I loved that I received a pop up that gave me an instant quote that was far cheaper than any others. Great communication of dates and timing. Cleaning was thorough and swift. Bish, bash, Bosh a job really well done!

3 December 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. Very nice guy that did the carpet. Just taking a little longer than we thought to dry but great job and smells lovely.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Arrived on time, polite (not Jason) gentleman which I hadn’t realised. Did a good job no complaints and would highly recommend CarpetPr

25 October 2025
Unprompted review

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