Carpet Avenue Reviews 

4,117
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Beautiful rugs, quick delivery! Who could ask for more? I have ordered 2 rugs from carpet avenue and both have been lovely. One I actually sent back because the lighting in our room changed the color... See more

Rated 5 out of 5 stars

I’ve gotten two rugs from Carpet Avenue - both beautiful and delivered quickly and professionally. I will always come back here.

Rated 4 out of 5 stars

The service was very good although delivery dates appear to differ possibly due to bank holidays. Also had a mail saying that I need to pay import tax , although this may be a bogus mail as nothing... See more

Company replied

Rated 5 out of 5 stars

something from another world ! I found a beautiful carpet for such a great price such an original piece of art . it's unique with magenta lights switched on at home. Give me so much inspiration to wor... See more

Company details

  1. Rug Store

Written by the company

Carpet Avenue – Tapis noués à la main Chez Carpet Avenue, nous nous efforçons de proposer la plus large sélection de tapis noués à la main aux meilleurs prix, sur un site Web moderne à la navigation facile. Nous voulons que votre expérience d’achat soit agréablement simple, efficace et amusante. Carpet Avenue — Trouvez votre tapis ici !


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 90% of negative reviews

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4.8

All reviews

(4,117)

567 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you

Thank you, the carpet is just like on the pictures, the delivery by UPS was fast. I am 100% happy with it.

10 February 2022
Rated 5 out of 5 stars

Excellent experience.

15 January 2022
Carpet Avenue logo

Reply from Carpet Avenue

Dear Customer,

Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer and we are glad that everything went so well.

We hope to have the opportunity to help you with another order in the future and if you ever need some extra advice or have any questions do not hesitate to contact us.

Have a nice day and thank you again for taking the time to share your comments.

Kind regards,
Carpet Avenue Customer Service

Rated 5 out of 5 stars

Excellent all round.

Perfect from start to finish. Very happy customer.

10 January 2022
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Reply from Carpet Avenue

Dear Customer,

Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer, and we are glad that everything went so well.

We hope that we can welcome you as our customer in the future again!

Kind regards,
Carpet Avenue Customer Service

Rated 5 out of 5 stars
Carpet Avenue logo

Reply from Carpet Avenue

Dear Customer,

Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer, and we are glad that everything went so well.

We hope that we can welcome you as our customer in the future again!

Kind regards,
Carpet Avenue Customer Service

Rated 5 out of 5 stars

Lovely quality.

15 December 2021
Carpet Avenue logo

Reply from Carpet Avenue

Dear Customer,

Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer, and we are glad that everything went so well.

We hope that we can welcome you as our customer in the future again!

Kind regards,
Carpet Avenue Customer Service

Rated 5 out of 5 stars

The carpet is very pretty

The carpet is very pretty and corresponds to the picture. It was well packed and reached me within the deadline in good condition. However, I wish the seller wouldn’t use UPS . They don’t deliver it to the house and I had to go and pick it up from a collection point.

15 December 2021
Rated 5 out of 5 stars
Carpet Avenue logo

Reply from Carpet Avenue

Dear Customer,

Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer, and we are glad that everything went so well.

We hope that we can welcome you as our customer in the future again!

Kind regards,
Carpet Avenue Customer Service

Rated 5 out of 5 stars

Fast and reliable

19 November 2021
Carpet Avenue logo

Reply from Carpet Avenue

Dear Customer,

Thank you very much for your email and positive feedback. We are always happy to hear from a satisfied customer, and we are glad that everything went so well.

We hope that we can welcome you as our customer in the future again!

Kind regards,
Carpet Avenue Customer Service

Rated 5 out of 5 stars

We are thrilled with our carpet

We are thrilled with our carpet, it is absolutely beautiful. We had great help from Miroslawa Kozlowski. Delivery was fast and efficient. Absolutely nothing to complain about. German efficiency trumps France every time.

23 August 2021
Rated 5 out of 5 stars

Amazing customer service, happy with purchase

Amazing customer service (special thank you to Ms. Neda Vani who greatly helped us with choosing and ordering our carpets). We bought 4 carpets. We had difficulty in deciding the best choice for our big living and entrance rooms, but very lovely lady at customer service proposed us to order all we consider, see them in real live in our rooms and then choose (they arrange shipping and returns for free which was very helpful). It was a great advice as the one carpet that looked most interesting on the picture, didn't appear as vibrant and colours didn't look same in reality (different light makes a difference). Also different types of carpets have different workmanship and thus vary in texture and feel, so it was really helpful to try a few. Considering we had quite a number of carpets on order (which they knew we wouldn't keep all), they proposed that we pay part of them and others they shipped unpaid - very helpful! When we chose the ones we liked and kept, we calculated the final total - as it was less than our prepayment, we received a refund on difference (everything was very efficient and correct). Excellent experience! Happy with my carpets! Wouldn't hesitate to buy more when needed again!

16 June 2021
Carpet Avenue logo

Reply from Carpet Avenue

Dear customer,

Thank you so much for taking the time to leave us such a great review. We are really pleased that you are happy with your purchase from Carpet Avenue.

We wish you all the best and best regards

Carpet Avenue Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. I found a bank transfer difficult but with customer support and patience, I managed payment and received my goods quickly and efficiently. Full marks to Carpet Avenue.

1 July 2021

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