Carpatree Reviews 202

Don't buy from them, if you return garments you need to pay yourselves all delivery cost, and in my case it's about more than 22 euros. Not got my refund, and have send my return more than 2 weeks ago back to them.

I definitely do not recommend them because their return policy is not at all customer-friendly. I bought leggings that were translucent, and even though they cost you a lot of money to buy from them, you pay for the shipping yourself, which cannot be done through Zásilkovna, but only PPL and others with a very high price. And it doesn't matter if you have bought from them for the first time, even a regular customer has no recourse.

Clothes are good quality

Great brand, love my new allure set

Good page design, fast delivery and quality is decent.

completely poor quality, the leggings are very poor quality and crack at the seams, after a few washes they have lumps. I found the same on aliexpress.

A few months into quarantine/lockdown I was looking for some new workout pants/tops, since only at home workouts were possible and I wanted a motivation boost (I'm sure people can relate). I looked around on the internet and stumbled onto this brand on Instagram,their clothes looked like exactly what I wanted and the company was reasonably close to my own country, so I figured delivery times, even under COVID conditions, would be at least reasonable, but I was wrong. I ordered in June and the day after I immediately got an email saying that there would be some delay as factories at the moment couldn't operate at full capacity - understandable. Two weeks later I again got an email saying there were delays. After waiting over a month since ordering, I wrote them my first email in July, asking about order updates. Customer service responded the next day saying, my order would be dispatched within a week. That didn't happen. I wrote them again, well after the time they said it would ship, they told me again my order was practically about to ship out. Then repeat the whole thing once again. I checked their Instagram account, where all comments on their posts are suspiciously positive, I did however find one person who expressed disappointment under one of their posts, and messaged that person privately, they were waiting for their order even longer than me already and had had a similar experience.
So I finally after almost three months asked them to cancel my order, and to their credit they did cancel without any trouble.
The website is still up so they don't seem to have gone under and their products look still lovely tbh, but personally I wouldn't risk ordering again.