Carousell Reviews 

Trash! Useless and inability to understand and solve any issues while taking down my listing's without valid reasons!

Good luck if any of you still want to use it!

Trading standards should shut this company down. I've placed two orders on two separate platforms (eBay and OnBuy), they take the money and then fail to deliver the goods.
DO NOT BE FOOLED BY THEIR PRICES.

Greedy company. Hoping for companies to come compete with them, as they have monopolise the market for too long.

Absolute awful site for buyers! wanted to buy a rare Japan item but kept getting randomly logged out of the site so I reached out to the unfriendly service that ignored my request to let me log back in they never responded until they felt like it only to later say I was banned because I accidentally used a wrong email address? So still not giving up I created a few new real email accounts just to try to log back in it was a absolute waste of time. I tried in pure desperation in vain to get carousel to work for me in my country but instead I'm now permanently banned for just trying to log in to the site and buy the single item I wanted so badly. So after all that pure frustration pleading and complaining to the auto message system countless times to just let me buy this one item posted on the site They never got back to me I waited for a none existent response like I was cut off from the actual real rude customer service and just left hanging for weeks until it was far too late the item was already gone I was both furious and devastated. weeks to months passed of trying to get a real response from the sites actual real customer service I said that I'm never going to use them again Carousel's response was Auto garbage saying they'll continue to ban me for trying to be a potential customer for even trying to log in with future email accounts they can't even take genuine complaints well either so Do yourself a favour everyone if you are a potential buyer don't ever use this site I suggest using proxy buying sites instead to buy from Mercari or other seller site services that Rival Carousel as a fair alternative NEVER ever use Carousel they don't care about it's buyers especially if you live in the UK. Overall a Absolute miserable experience Carousel was just a headache to use in general the site layout is not very user friendly at all either so AVOID at all costs!

Was falsely flagged for fraudulent activity and claimed that i owned another account with no further details whatsoever. 👎🏻 app , been using for years up till now and suddenly this occured out of no where and they were persistent that i owned the other account after writing in🤦🏻‍♂️

Took down my listing on common Anti-Inflammatory Fastum gel listing within minutes of posting; while other ads selling the same are still permitted online for at least 8 weeks or more!
I questioned Carousell Singapore this and they replied they are busy.

Seem unfair double-standards and discrimination practices against certain accounts or non-paying accounts?
Certainly leave a bad taste in members' mouth!

The worst customer service in the world. Been trying to get access to my account and it’s been blocked and the cc agent has a PhD in annoying you with clipped responses and useless information. Worst !!

Can’t get into site to buy anything

Although I had some good experiences with buying on this website, you should note Carroussel does nothing in case the transaction go0es wrong, in my case because the products are faulty. Worse, they keep the listing offering the same faulty products going. That makes them as bad as the seller. So be very careful using this platform.

Welcome to Carouhell, the digital dungeon where sanity goes to die and common sense is but a distant dream. Honestly, I'm shocked that this site is still in business, and equally flummoxed by the peculiar species known as "Carouhellians" who frequent it.

Let me paint you a picture of the typical Carouhell experience. Imagine you're trying to give away something for free—yes, free—and the sheer audacity of the recipients will leave you questioning humanity. Here’s an actual exchange to illustrate the madness:

Seller: Giving away small flowering plants.

Response: You have curry leaf plants?

Seller: Apologies, no. We're giving away orchids and other flowering plants.

Response: You have Mango Tree?

Seller: No, sorry, we only have orchids and other flowering plants.

Response: You grow one. Easy, lah.

Meanwhile, another Carouhellian chimes in:

Response: Yes, we will take all of your plants. Free, right?

Seller: Yes, free.

Response: You deliver my place today.

Seller: Apologies, we’re unable to deliver.

Response: radio silence

Yes, you read that right. The nerve of these people to not only demand delivery for a free item but to go completely silent when you can't cater to their every whim is beyond belief. It's a place where "buying and selling" takes a back seat to entitlement and unreasonable demands.

I’ve heard most people refer to this site as "Carouhell," and sadly, I must agree. It's a circus of the absurd Where the buyers are clowns and the sellers are the unfortunate ringmasters trying to maintain some semblance of order.

If you enjoy a good laugh at the expense of your own sanity, by all means, dive into the Carouhell experience. Otherwise, steer clear unless you want to be sucked into the vortex of absurdity and frustration.

In summary: Carouhell – where the only thing crazier than the site itself is the people on it. Proceed with caution, and may the odds be ever in your favor.

There are no terms of service for hong kong, so whiçh means all of the users who got suspended, and listings which got removed meaning Carousell was the one who they suspended and removed of listings were not violating the terms? as the terms of service first one on the right hand side is according to the singapore laws, which the terms is not applicable for hong kong users? Also it was not mentioned that particular terms were to apply to hong kong users? And is it legal for Carousell to charge users for services without terms made according to the local laws?

I totally wasn’t satisfied with Carousell apps so very badly! This is the only of my account has suspended in 5 months ago and make an appeal filed to our moderate teams done well.

Now it’s late resolved issues my account has suspended terminated reason one wrong I sell liquor that aren’t wrong even though the our moderate teams pulled rule out of my account.

This is very severe and didn’t work out never resolved it! Whatever our teams are the rule and regulations for one wrongly and torture my account has violated prohibited items (liquor) that are strictly not allowed on our platform only ! They’re dragging me anything went wrong with an alcohol enough one only could recover my account back, right.

They are too our moderate teams attitude mistake was my alcohol are selling ! Don’t stubborn make it wrong result my account has suspended terminated.

I’m innocent and not blame such of the our moderate teams, aren’t educated and haven’t support our country!

The our team has previously sent I was several warnings and enforcement regarding this with consideration but still, constant offences were made.
 

This is outrageous. The teams moderate now say that they know in the end that I am useless and that I am suspended account , yet it does not help to unsuspend my account even through my innocence. Furthermore, they have the audacity to ask me to call in vain and complete their transaction even though it is not my job and I am not involved at all. However they are keeping torture me on account suspended.

They told me to do your work. And they drag me into an issue that doesn't concern me at all.

I have replied to them in the previous email to show that I have cooperated from the beginning. No one has replied to me since then.

This is the last warning I give them to unsuspend my account. They’re loyalty is incorrect and this is considered an unfair practice. I will forward this issue to the appropriate authorities.

I have also shared the exploit and screenshots of this issue publicly to online platforms. Such blatant injustice will not be tolerated.

Don’t expect anything from my account has unresolved issues as suspended terminated!!!

I have to wait longer to recover the account last!

Got scammed of $2000sgd but the scammer manage to continue to sell on the platform and amazingly in the meantime, someone was unhappy with a purchase from me and i had done nothing wrong and my account got banned because buyer was so salty and complained first, this platform is disgusting

Carousel is a place where some cheaters sells their things and carousel don't get involved with the transaction. They allow the transaction to happen on their platform but won't intervene. Never ban the seller even if the seller sells the product which is spoilt. People should just boycott this platform. I think the government should step in and check on the policy of carousel. This is Singapore!

Carousell is still a wild west without safeguards for buyers. My recent search for a fixture installation ended up with all asking for a 'deposit' into private PayNow accounts. For company registered PayNow a full amount is requested. Either way the buyer is at risk of getting scammed. This should be banned and discourage on all sellers.

I open a dispute about the seller send item not as advertised.

The seller even agreed for a return & refund.

But after 5 days, I got an email from Carousell said they already transfer the money to the seller, because I don't open a dispute about the transaction.

The funny thing is, they told about I don't open a dispute, in the same email, as a reply in the email I wrote about my dispute 5 days earlier.

What a clown company this is.

Don't ever trust that Carousell care about their users.

All they care about are money. That's all.

Worst platform & customer support ever!!!

"buyer protection" is legit a waste of time. I got a defect item from the seller and had a open case, the one that handling this matter doesn't give me any solution, because return the item i need the seller to okay with the return( carousel should step in and act but never didnt anything for 2weeks).ive been chasing for solution asking carousel to step in and help but it never happened, ive talked to customer service for 5times all of them said expect to get a reply within 24hours. NOPE I NEVER FOR ANY REPLY regarding the case. Their "buyer protection" is a total BS. Buy anything at your own risk. They will never follow up on your case and your case gonna be open. Should solve within a time frame? All BS mine been open for 2 weeks waiting for return instructions but it never happened. You are on our own. Do not trust their "buyer protection". It means nothing at all and wasting your time daily checking and asking customer service to help!

I’m a potential customer. I searched for a product and a carousell product listing showed up. I was interested to buy that item, so I signed up via “sign up with Google”. And weirdly my account was blocked right away! That’s when I didn’t make a single transaction / post / message! And I was directed to “appeal”, which I did, and the account still remain blocked after 48 hours.

Poor seller - they lost a lead right off the bet.

What a waste of my time. I just shopped for the same item off Amazon. Costed $5 more but at least didn’t go through that hassle.

hire a bunch of robots for customer service. use at own risk as they can come in a lock your account for whatever reason