I purchased two pieces separately following the loss of my beloved little dog. These lovely hug pendant is delightful and brings back so many happy memories. The sterling silver paw bracelet is beauti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have received three different items, seashell anklet, daisy bracelet and blue Madala earrings. All beautifully made, the anklet and bracelet are so pretty. The earrings are quite stunning but do find... See more
I purchased 2 hug pendant necklaces for my daughters who had recently lost dogs to remind them of good times they had . The quality of the jewellery looks good. Ordering was easy and the delivery was... See more
Company replied
I bought a necklace from Carla Jewelry hoping it would not be TAT that I have received from other sites On opening my package I found the most beautiful necklace , just as shown on this site, it is be... See more
Company replied
Company details
Written by the company
Every piece of jewelry begins not just with an idea, but with intention - a commitment to craftsmanship, meaning, and timeless design. It’s a journey that starts with raw materials and a vision, shaped slowly by hand into something deeply personal.
Contact info
United States
- support@carla-jewelry.com
- carla-jewelry.com
4.2
Great
614 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So realistic it made me cry
I recently received the dog hug pendant and earrings and I couldn’t be happier. It looks so much like a photo I have of my dog and I. Very good price, no incident delivery.
14 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your fantastic feedback! We are thrilled to hear that you had a positive experience with us. Please be assured that we are dedicated to providing quality service and products to all our customers. If you have any further questions or need assistance, please reach out to our customer service team with your order number so we can help you.
Best regards,
The Team
Very prompt response and delivery
Very prompt response and delivery. Quality product as per description. I would hight recommend their products
18 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your positive review! We are thrilled to hear that you had a great experience with us. Please be assured that we are dedicated to providing quality service and products to our customers. If you have any questions or need further assistance, feel free to reach out to our customer service team with your order details so we can assist you promptly.
Best regards,
Team
ive received this and am just reporting…
ive received this and am just reporting its a scam by google ai, if this is so why are they a sponsered advert by google???
19 August 2026
Unprompted review
Reply from Carla Jewelry
Hello Mr Robert Argent,
We are very sorry to hear about your experience and understand how frustrating it can be when expectations are not met. Your feedback is important to us, and we take such matters seriously.
Please be assured that we are committed to providing a positive experience for all our customers and addressing any issues that may arise.
We would appreciate the opportunity to resolve this for you, so please send your order number to our customer service team for further assistance.
Thank you,
Team
DO NOT BUY
DO NOT BUY: I ordered 1 x girl dog pendant necklace. 1 x pair of girl dog studs. 1 x girl dog necklace and 1 x girl dog dangly earrings. I asked twice to cancel 1 of the necklaces and never got a response . What I got was 1 x girl dog necklace (second necklace not supplied nor refunded as requested). 1 x girl dog dangly earrings one earring has a dodgy clip. 1 x girl dog stud earrings 1 of which is broken broken. I was under the impression I was purchasing all of these pieces from a lovely, experienced mature lady and her small team and the lady was going into retirement. By the quality of the pieces received and the careless packaging this is not the case. I will be reaching out to PayPal to be rightly compensated. Don’t become a victim.
19 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
We are very sorry to hear about your experience with us. Your feedback is important, and we understand how frustrating it can be when expectations are not met.
Please be assured that we take every customer concern seriously and are committed to resolving any issues that arise.
We would be happy to look into this personally - a brief message to customer service with your order number would help us assist you more effectively.
Thank you,
Team
The jewelry is beautiful and well made
The jewelry is beautiful and well made. They have excellent customer service and constantly give updates on what is happening with the order. Delivery was quite fast.
18 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
At our company, we strive to provide high-quality products and exceptional service to all our customers. Your satisfaction is our top priority.
If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order number for a more personalized response.
Best regards,
The Team
Sterling Silver Adjustable Layered Ring
I purchased their 925 Sterling Silver Adjustable Layered Ring and could not be happier with the purchase!
11 July 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback. We are thrilled to hear that you had a positive experience with our service. Please be assured that we are dedicated to providing high-quality products and excellent customer support. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team with your order details.
Best regards,
The Team
Don't miss this high quality product at a very reasonable price
Excellent quality product at a great price
10 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service.
At our company, we strive to provide high-quality products and exceptional customer service, and it's gratifying to know that we met your expectations.
If you ever need assistance in the future, please reach out to our customer service team with your order number so we can help you directly.
Best regards,
The Team
Thankyou
Communication was ongoing tntil the item arrived safely and well ahead of date specified, the item is beautiful I am very pleased with the pretty ring
17 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful review! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us.
At our company, we are dedicated to providing high-quality products and excellent service to all our customers. Your satisfaction is very important to us.
If you have any further questions or need assistance, please feel free to contact our customer service team with your order details.
Best regards,
Team
The worst item I have ever bought online
The item sent ‘Emerald and Gold Drop Earrings’ do not match in any one the photograph shown on the advertisement. The stone is the palest green possible - not emerald. The tacky gold looks so cheap. The metal that loops through your ear is so long that when pushed through it angels against the back at a 45 degree angle. I have requested my money back but as yet haven’t had a reply
17 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
We are very sorry to hear about your experience and understand how frustrating this must be for you. Your feedback is important to us, and we take all concerns seriously.
Please be assured that we are committed to providing quality service and ensuring customer satisfaction at all times.
We would be happy to look into this personally - a brief message to our customer service team with your order number is all we need.
Thank you, Team
Excellent communication throughout…
Excellent communication throughout purchase and delivery
12 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with us. Please be assured that we strive to provide the best service and quality products to all our customers. If you have any further questions or need assistance, please reach out to our customer service team with your order number so we can help you personally.
Best regards,
The Team
Nice jewelry hangs well and comfy to…
Nice jewelry hangs well and comfy to wear lots to choose from. Prices are reliable.
12 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Please be assured that we are dedicated to providing quality service and products to our customers. If there's anything specific you’d like to discuss further, feel free to reach out to our customer service team with your order number, and we’ll be happy to assist you.
Best regards,
The Team
Product high quality
Product high quality, good communication from them. Very pleased with product
14 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for taking the time to share your positive experience. We are thrilled to hear that you are satisfied with our service and products.
At our company, we strive to ensure that every customer receives the best quality and care with their orders. Your feedback motivates us to continue delivering excellent service.
If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order number.
Best regards,
Team
Very satisfying experience!
Very satisfying experience!
Pendant is beautiful
The quality is very good and delivery service outstanding
13 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you are satisfied with our service and products.
At [Brand Name], we are committed to providing high-quality service and ensuring that our customers are happy with their purchases. Your feedback is greatly appreciated and encourages us to continue our efforts.
If you have any further questions or need assistance in the future, please feel free to reach out to our customer service team with your order details.
Best regards,
[Brand Name] Team
Reply from Carla Jewelry
Hello,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us.
Please rest assured that we are dedicated to providing high-quality products and excellent customer service.
If you have any further feedback or questions, please feel free to reach out to our customer service team with your order details.
Best regards, Team
Good quality jewelry
Good quality jewelry. Good communication and prompt shipping.
6 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us. Please be assured that we are dedicated to providing the best service and quality products to all our customers. If you have any questions or need assistance in the future, please contact our customer service team with your order details so we can assist you further.
Best regards,
The Team
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
Please be assured that we are dedicated to providing high-quality service and products to all our customers.
If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order details so we can assist you further.
Best regards,
The Team
Delivery on time
Delivery on time , not long to wait, the quality is excellent, the adjustable paw ring was for my daughter to make memories , she absolutely loved it, looks expensive , but the price was brilliant. Thank you . Highly recommended.
11 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
At our company, we strive to provide high-quality products and excellent service to all our customers. Your satisfaction is our top priority.
If you have any further questions or need assistance, please feel free to reach out to our customer service team with your order details.
Best regards,
The Team
Very satisfied with the product…
Very satisfied with the product received and the efficient service provided.
10 August 2026
Unprompted review
Reply from Carla Jewelry
Hello Robin,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us. Please rest assured that we are dedicated to providing high-quality service and products to all our customers. If there's anything more you'd like to discuss or if you have any questions, please reach out to our customer service team with your order details, and we’ll be happy to assist you further.
Best regards,
The Team
I truly like this peculiar piece of…
I truly like this peculiar piece of jewelry my daughter likes it very much!!!
10 August 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your fantastic feedback! We are thrilled to hear that you had a positive experience with us.
Please be assured that our team is dedicated to providing high-quality service and products to all our customers.
If you have any further questions or need assistance, please reach out to our customer service with your order details so we can help you further.
Best regards,
The Team
A gift ...just needed...
Bought the girl (silver) with her dog(gold) necklace and ear rings. My daughter had just lost her beloved dog and the intricacy and thought behind these pieces was just what was needed. excellent service, excellent product and excellent delivery. 10/10
27 July 2026
Unprompted review
Reply from Carla Jewelry
Hello,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with us.
Please be assured that we are dedicated to providing high-quality service and products to all our customers.
If you have any further inquiries or need assistance, please reach out to our customer service team with your order number so we can assist you further.
Best regards,
Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.