Car Keys Solutions Reviews 

8,060
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,048 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the technical staff is extremely polite, highly helpful, professional, and always arrives right on time to sort out difficult vehicle lock issues. Many consumers deeply appreciate the remarkably quick and efficient service provided when replacing, cutting, or repairing car keys directly at their home. Though some reviewers were not happy with unexpected costs, significantly higher pricing upon arrival, or expensive charges for incorrect vehicle diagnostics. A few people also mentioned receiving inconsistent information, dealing with poor communication, or struggling to get a timely phone response when trying to resolve ongoing problems.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick response times and professional... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and technicians are punctual,... See more

Price

Customers had ambiguous experiences with price, reflecting a high level of disagreement regarding the costs... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about quality and condition. While... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting great communication and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast and very competent. And so much cheaper and more user-friendly than the dealership. Neither of my Range Rover car keys were working. The dealership wanted £288 to diagnose the issue, with the rep... See more

Company replied

Rated 5 out of 5 stars

Watford St Albans Road, can't recommend enough polite helpful and professional great service, even turned my car around for easy access onto road. Vauxhall show room wouldn't entertain going to charge... See more

Company replied

Rated 5 out of 5 stars

Engineer turned up on time, and was excellent throughout the visit. Explained exactly how installation will work, and communication was on point. Very happy. Second time using CKS and will always go... See more

Company replied

Rated 5 out of 5 stars

Florin, from Car Keys Solutions (Watford) is simply exceptional. Not only a top professional , truly the best in London , but also a genuinely kind and reliable person. I called him late, never hav... See more

Company replied


Company details

  1. Car Security System Installer
  2. Car Service

Information provided by various external sources

Car Keys Solutions provides Auto Locksmiths Service covering London M25 and surrounding counties. Our services comprise car key replacement of lost, broken, stolen car keys, repair damaged car keys, programming spare keys, installing vehicle advanced anti theft immobiliser systems, installing van additional lock protectors, Install vehicle tracking systems, vehicle lock set repair or change, all range of vehicle ecu programming and coding and much more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,060)

1,004 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car key repair

In the first place it was great to be able to actually speak to someone on the telephone. It was a very smooth initial exchange and a price was quoted immediately, which was a very competitive price as well.

I then rang back later to confirm that my key could definitely be repaired and then that I would be coming to the shop that afternoon.

I arrived 5 mins later than agreed & it was not a problem. The chap took my key and took only about 15-20 mins to do it.

Overall I am very pleased with this service.

18 August 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you so much for your detailed review! We’re delighted you were happy with the smooth service, competitive price, and quick repair. We really appreciate your kind words and are glad we could help!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Sorted a new ignition lock for my A3…

Sorted a new ignition lock for my A3 same day with genuine parts. Audi quoted a month to get the parts themselves. Thank you

24 September 2025
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Reply from Car Keys Solutions

Thank you for your fantastic review! We’re glad we could get your A3 sorted the same day with genuine parts. We really appreciate your kind words!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Awesome service from start to finish

Awesome service from start to finish, especially considering I didn't end up needing any work to be done. Maybe a glitch, maybe Gremlins - who knows.... Booked in to East Finchley for first thing this morning and yesterdays issue was no more. The lady who greeted me was the personification of excellent customer service. Tested my key and reassured me that there was no issue. Offered a follow up and made sure I was happy before I left. Highly recommended. Hope I don't need them again but if I do, I wouldn't hesitate.

20 August 2026
Unprompted review
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Reply from Car Keys Solutions

Thank you so much for your fantastic review! We’re delighted you received such great service, even though no work was needed. We’re especially glad our team could reassure you and make sure you left happy. We really appreciate the recommendation!

- Car Keys Solutions Team

Rated 5 out of 5 stars

The technician was prompt in attendance…

The technician was prompt in attendance and very helpful in explaining the correct use of the Ghost imobiliser to avoid any blocking.

17 August 2026
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Reply from Car Keys Solutions

Thank you for your great review! We’re glad our technician was prompt and took the time to explain everything clearly. We really appreciate your feedback!

- Car Keys Solutions Team

Rated 5 out of 5 stars

efficient service

Contacted me when they said they would. Made me a new key very quickly. Sent me email receipt when I asked. Answered chat with a real person very quickly.

18 August 2026
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Reply from Car Keys Solutions

Thank you for your lovely review! We’re glad we could provide a quick and smooth service from start to finish. We really appreciate your kind words!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Quick and efficient and lovely…

Quick and efficient and lovely technician.will def recommend

18 August 2026
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Reply from Car Keys Solutions

Thank you so much for your lovely review! We’re delighted to hear that you found our service quick and efficient, and that our technician was so lovely. We really appreciate the recommendation!

- Car Keys Solutions Team

Rated 1 out of 5 stars

Guy was rude and cockie

Guy was rude and cockie. The key is bugging out and no one is answering their phone for me to sort out the issue.

17 August 2026
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Reply from Car Keys Solutions

Hi Miss Roya,

We’re sorry to hear you were unhappy with your experience. Following our conversation, we invited you to visit our shop so we could look into the issue with your key and get it resolved. We understand that this has now been sorted, and we appreciate you giving us the opportunity to resolve the matter.

- Car Keys Solutions Team

Rated 1 out of 5 stars

Dangerous

I contacted this company via email to which I have had no reply. For me that speaks volumes for their after sales service.

Hopefully their work is better than their dangerous driving.
I witnessed one of their vans reg YM66 ENU driving very aggressively on 7/8/26, AM near Richmond.
First they cut up a van at a roundabout where they were in the turn right lane & the decided to go straight on (Trying to jump traffic), I think the van used their horn (Completely justified) which your driver reacted by stopping on a dual lane carriageway.
Your driver continued to drive very aggressively breaking the speed limit, swerving through traffic, undertaking & alike.
Not a great impression.

7 August 2026
Unprompted review
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Reply from Car Keys Solutions

Hi Jamie,

We’re sorry to hear about your experience and for the concerns you’ve raised. We take feedback regarding both customer service and driving standards very seriously. Please accept our apologies for the lack of response to your email, and we’ll ensure your comments are passed to the relevant team for review. Thank you for bringing this to our attention.

- Car Keys Solutions Team

Rated 5 out of 5 stars

Fast turn around

Fast turn around, no time to waste. I called the office at 12pm and enquired by 4pm I had Ghost installed. Great costumer service, friendly staff.

17 August 2026
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Reply from Car Keys Solutions

Thank you for the fantastic review! We’re so glad we could get your Ghost installed so quickly and that you enjoyed our service. We really appreciate your support!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Car solution are the best

Car solution came home to make a spare for my car. I now have a peace of mind if i loose my keys or stop working.

15 August 2026
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Reply from Car Keys Solutions

Thank you for the great review! We’re glad we could make a spare key for you and give you that extra peace of mind.

- Car Keys Solutions Team

Rated 4 out of 5 stars

Speedy response and job done

Speedy response and job done. I could not start my car. The steering lock seemed like it was on, but it wasn't. I did a bit of Googling and it turned out it was a common VW Golf fault and I would need a professional to come and fix it by replacing the ignition. I searched for local companies and Car Keys Solutions were the only one to answer their phone and help me. They booked to come the next day. It was a £120 deposit and another £200 to complete the repair. The chap who came was polite enough and gracious; English was not his first language, but he could communicate quite well. The replacement was done quickly and without any mess. I can still use the same keys in the ignition. I think I would recommend them, but I guess it will depend on how long the solution lasts for! There was minimal paperwork and no sign of a warranty.

14 August 2026
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Reply from Car Keys Solutions

Thank you for taking the time to share such detailed feedback. We’re glad we could respond quickly, get your VW Golf back up and running, and complete the repair efficiently. We really appreciate your recommendation and hope the repair continues to serve you well for a long time!

- Car Keys Solutions Team

Rated 4 out of 5 stars

Very quick service and fair price more…

Very quick service and fair price more than happy

12 August 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your great review! We’re glad you were happy with our quick service and fair pricing.

- Car Keys Solutions Team

Rated 5 out of 5 stars

Excellent service a little pricey

Excellent service a little pricey - but so quick it was great

10 August 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you so much for the wonderful review! We’re delighted to hear that our quick and efficient service made your experience great. We truly appreciate your feedback and hope to serve you again soon!

- Car Keys Solutions Team

Rated 5 out of 5 stars

On time very professional and…

On time very professional and knowledgeable even when trying to to explain it to an old git like me.
Fantastic stuff

15 August 2026
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Reply from Car Keys Solutions

Thank you for the fantastic review! We’re glad you found us professional, knowledgeable, and easy to understand. We really appreciate your kind words!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Quick response and excellent work.

Quick response and excellent work.

9 August 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for the great review! We’re glad you were happy with our quick response and excellent work. We really appreciate your kind words!

- Car Keys Solutions Team

Rated 5 out of 5 stars
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you so much for your wonderful review! We’re thrilled to hear that everything was perfect and that you had a great experience. Your kind words mean a lot to us! We hope to welcome you back again soon.

- Car Keys Solutions Team

Rated 5 out of 5 stars

excellent service

excellent service

13 August 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you so much! We’re delighted you enjoyed our service. Hope to see you again soon!

- Car Keys Solutions Team

Rated 5 out of 5 stars

On time

On time. Good job. New key works. Excellent 👌

12 August 2026
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Reply from Car Keys Solutions

Thank you! We’re glad everything went smoothly and the new key works perfectly.

- Car Keys Solutions Team

Rated 4 out of 5 stars

The communication was good and clear to…

The communication was good and clear to understand. And the time of appointment was made .

6 August 2026
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Reply from Car Keys Solutions

Thank you for your 4-star review! We’re pleased to hear that you found our communication clear and that the appointment time was convenient for you. We really appreciate your feedback and support!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Very professional service

Very professional service, and a good price

11 August 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you so much for your kind review! We’re delighted to hear that you were happy with our professional service and found our pricing good. We really appreciate your support!

- Car Keys Solutions Team

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