CarJet.com Reviews 118,312

CONFIDENT AND CALM

So upon complaining as per my last review , Saying that i was scammed in thinking this was a company that doesnt require a credit Card. I was emailed by customer service or Probably an AI generated reply to say that it was clearly stated in the terms amd conditions whilst making the booking. Let me be clear, When you search car rental that doesn not require a credit card , Carjet is one of the top 3 companies that come up , and it says in Big Bold writing - NO CREDIT CARD FEES REQUIRED. This is where they catch vulnerable people like I found myself in that situation, as I do not own a credit card, hence continuing with the booking using my debit card. Then further more , You are asked to take an insurance with Carjet , which is charged to your debit card with the cost of the rental, And only this is paid for , Then you get an email to say that upon collecting the car, You are required to put a deposit with a credit card on your name. How is this the same as whats on your header line of your google page. You are misleading people and taking advantage of their vulnerability. Thats illegal. I lost over R2000 of my hard earned money , which they now say is not refundable. I even emailed them to cancel the service, after calling their 3rd party supplier at Cape Town International airport only to find out, that if I do not have a credit card, They will take a R14000 holding deposit , Which is only refundable in 30 days from my debit card. Your upfront advertising is false, Your AI customer service responses are useless to me. I am also starting to believe that alot of these positive reviews are also generated by AI. Just to pick up your rating. I have logged a complaint against your company with the Consumer Goods and Services Ombud (CGSO), and if this fails , I will go to the National Consumer Commission. This is not over.
I will take this matter as high as I can.
Especially now that you refuse to give me my money back for services not rendered on top of the false advertising and misleading the consumer.
Watch the space of other social media platforms as well.
CJT-206399156

No frills ... wonderful!

Very easy and straight forward from start to finish

The prices on CarJet were the best I could find.
They guided me through the booking process with thorough and easy to understand information and instructions.
All communications were handled in a timely manner.

I am very happy with there service and would use them again.

I have dealt with this company before without any problems and I would happy to recommend it

Booking was good I only didn’t realize that we have to pickup the car at an other location and don’t know when we go home where to drop the car off as we are leaving early in the morning that is not clear on the website

So easy to use great price at this time with full insurance

The agency reached out to me requesting my personal information via WhatsApp before my arrival. I felt this was not professional at all.

Easy and affordable. Five stars

So easy. Will use again.

So far the booking process has been very good. Looking forward to dealing with your company. I hope all goes well. But, so far, I think you are a good company to deal with.

I t s very quick....
I hope all the rest will be like the booking!!!

Easy to booked, everything is clear and understandalble.

normally go to Enterprise but of late they are over booked. your process is quick and easy.

easy to book, good informations for each type of car

A very simple straight forward and easy booking process