Good, efficient, friendly service. Price very good, but ‘out of hours service’ a bit expensive. Car ideal for our holiday. Mechanically ok, but broken key fob made remote locking awkward. Persist... See more
Company replied
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Review summary
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The prices on CarJet were the best I could find. They guided me through the booking process with thorough and easy to understand information and instructions. All communications were handled in a... See more
Company replied
Ease of online booking. Price was good. Could improve currency as we are in the UK so need GDP and AUS$ displays throughout the booking process. The default was € euros
Company replied
The web page is well buid en easy to use. The information is complete and useful. The confirmation mail was quickly send. If the pick up is as smooth as the booking your company is top.
Company replied
Company details
About CarJet.com
Written by the company
At CarJet, we love making car hire easy. In just a few seconds, you can compare deals from companies all around the world and pick the one that suits you best — always with great prices and a simple, secure booking process. Millions of travellers choose us every year because they know they’ll find clear information, transparent rates, and a hassle‑free experience from start to finish.
Benefits of hiring your car with CarJet
- Coverage: we’re available in more than 55 countries, with plenty of pick‑up options — from airports and train stations to the most convenient spots in each city.
- Global access: thousands of local and international suppliers brought together so you can compare everything in one place.
- Wide selection of vehicles: whether you need a small car for a quick getaway, a family vehicle, something more comfortable for a longer trip, or even scooters and vans, we’ve got you covered.
- 24-hour customer service in over 13 languages: our team is always here to help, ready to answer your questions and make your booking experience smooth and stress‑free.
Lowest Prices - 5⭐ Service
Written by the company
- 📅 Free Cancellations
- Free Cancellation Offers giving you total flexibility. Free modifications on most bookings.
- ⛽ Full/Full Fuel Policy
- Choose the fuel policy you prefer. Collect full and return full so you only pay for the fuel you use.
- ✈ On-Airport
- Car hire companies at the airport to make collection of your car quicker and easier.
- 🎛 Unlimited Mileage
- Unlimited mileage offers for greater freedom.
CarJet.com
5⭐ Customer Service
👥 Friendly staff who speak your language.
🏃🏽 We look after you all the way - from before you book to after you've returned the car.
👍🏽7.5 Million Customers
Contact info
4.1
Great
118K reviews
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I made a booking and accidentally…
I made a booking and accidentally entered the wrong email address. Afterwards, the system stated that if I had not received an email, I should check the email address I provided. That is when I realized it was incorrect, and there was no way for me to change it.
I then wanted to cancel the booking, but despite trying to contact customer support for 3 days, I have received no proper assistance. Even though it clearly states “free cancellation,” I am not being refunded my deposit.
Additionally, the car provider has still not received any cancellation request, and they informed me that they did not receive the money — it was received by CarJet.
Terrible customer support.
11 May 2026
Unprompted review
Reply from CarJet.com
Hello,
Your booking can be managed using the details of your booking, which were confirmed when completing the reservation, and email address updates or cancellations can be handled through our system once the correct access is established. Our goal is your complete satisfaction, and we will review your case to ensure everything is processed correctly and in line with the reservation details.
Kind regards,
Marta
Reply from CarJet.com
We really appreciate your positive feedback.
ZERO Customer support
They might offer good which i took. I had issues during my rental and sent emails and call their phone number for 5 days ZERO reply or response. Don’t recommend them especially in country that rental car representatives may scam customers.
11 May 2025
Unprompted review
Reply from CarJet.com
Hello,
Our goal is your complete satisfaction, and we continuously work to provide timely assistance across all channels, especially during an active rental; communication details and support options are always included in the booking voucher. We would like to review your case and ensure everything is handled correctly, so you can reach us at help@carjet.com for direct follow-up.
Best regards,
Pablo
New rental company too early to tell
Never used before, but dont see any point of contact for rental or place to pay in full if wanted.
11 May 2026
Reply from CarJet.com
Hello,
All the collection details, including the desk location and contact for the car rental company, are provided in your booking voucher, along with the available payment options. Full prepayment availability depends on the rate selected, which is also outlined in the details of your booking. If you’d like us to check your reservation, you can reach us at +34 964 830 995.
Best regards,
Marta
total scam
I booked two motorcycles for rental in Portugal, the voucher told us where to pick them up from, but when we arrived it turned out they didn't rent motorcycles at all. It was a total scam, and there's nobody you can even talk to. We arrived at the airport in bike gear for a holiday paid for months in advance, and had to spend a fortune on emergency car hire to get to our accomodation.
5 May 2026
Unprompted review
Reply from CarJet.com
Hello,
We want to ensure your journey is smooth, and what you describe about the motorcycle pick-up at the airport does not match the details of your booking, which are always specified in the voucher and accepted before confirmation. Please contact us at help@carjet.com so we can review your case in detail and clarify what happened with the vehicle type and location.
Kind regards,
Pablo
Such an easy peasey way of booking a…
Such an easy peasey way of booking a car! Let’s hope it all goes well once I pick it up!
11 May 2026
Reply from CarJet.com
Thank you for your review!
We had a great experience with Luka
We had a great experience with Luka! He was extremely helpful on both occasions when we picked up and returned the car. He really went above and beyond to make everything easy for us.
We will definitely rent from you again next year. Thank you for the excellent service, and a big thank you to Luka for all his help!
10 May 2026
Unprompted review
Reply from CarJet.com
Thank you so much for your review and for taking the time to share your experience with us.
Reply from CarJet.com
Thank you for your review!
Happy to recommend
Very pleased with all my bookings and interactions regarding car hire through Carjet. Rental prices are usually the most competitive also.
11 May 2026
Reply from CarJet.com
Thank you for your feedback and for trusting us. We're glad to know your experience was positive.
Lowest rates for comprehensive…
Lowest rates for comprehensive insurance. Booked for Croatia.
11 May 2026
Reply from CarJet.com
Thank you for your review!
Reply from CarJet.com
Thank you for your review!
Reply from CarJet.com
We really appreciate your positive feedback.
The site was easy to go through and…
The site was easy to go through and gave the right kind of info. Good selection of vehicles.
11 May 2026
Reply from CarJet.com
We really appreciate your positive feedback.
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