Straight ahead. Good Q&A. Waiting to see how dealership responds. CarGurus agent Phil said he'd tee things up -- conveying my answers to questions he asked, as well as his responses to questions I ask... See more
Company replied
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The logic/journey used on sms needs improvement. Since I’ve contacted several dealers about different 4Runners, I think the auto text message should include the link to the car, not just the ID number... See more
Company replied
They said they would call me back I sent them my phone number waiting all day and nothing no one called me ! And then they ask me for a review after how can you ask for a review and didn’t even call t... See more
Company replied
This is a great resource to quickly find vehicles. However most dealers on here do not seem to be fully transparent with pricing. Lots of prices listed seem to be a way of baiting customers to reach o... See more
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Company details
Written by the company
CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.
Contact info
Cambridge, United States
- 1-800-CARGURUS
- cargurus.com
3.6
Average
1K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CarGurus
Thank you! We really appreciate your feedback and are glad you had a great experience. If you ever need anything else, we’re always happy to help!
CarGurus was very polite and…
CarGurus was very polite and professional and very helpful!
19 December 2025
Unprompted review
Reply from CarGurus
Thank you for the wonderful feedback! We’re glad to hear that you found CarGurus polite, professional, and helpful. We truly appreciate you taking the time to share your experience, and we’re always here if you need assistance in the future.
Wrong prices
Wrong prices. Dealership doesnt know them. And they dont contact dealerships like they say. Complete waste of time
19 December 2025
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how frustrating that must have been. Prices and availability on CarGurus come directly from the dealerships, and while we work to keep listings accurate, dealers are responsible for honoring and updating their information. If you’re able, please follow up with our support team here: https://www.cargurus.com/Cars/enterFeedback.action
So we can review the details and look into this further.
I had a problem and it was taken of…
I had a problem and it was taken of within 24hrs.
15 December 2025
Unprompted review
Reply from CarGurus
We’re glad to hear your issue was resolved so quickly! Thank you for sharing your experience and letting us know that the support team was able to assist you efficiently.
Reply from CarGurus
Thank you for your 5-star rating!
Be careful of the schemes
Be careful of the schemes. This site is only good to see what's on the market. If you are interested in anything you see, it would be best to contact the dealer directly or find another way. CarGurus would not simply confirm if a vehicle was available without gathering my information. Because I would not give CarGurus my information, we got nowhere.
18 December 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your feedback. We understand your concerns—CarGurus provides a platform to connect buyers with dealerships, but availability and pricing are ultimately controlled by the dealers. We always encourage users to confirm details directly with the dealership for the most accurate and timely information.
Why are your prices not the same as…
Why are your prices not the same as dealers if you advertise the car for them and why do you advertise home delivery is a certain price when it's not
13 December 2025
Unprompted review
Reply from CarGurus
We understand your frustration and appreciate you sharing your experience. CarGurus does not allow dealers to advertise prices contingent on financing, down payments, or hidden fees, and we take reports of misleading listings seriously. You can submit the listing and any supporting screenshots or details here so our team can investigate the dealer and ensure compliance with our policies: https://www.cargurus.com/Cars/enterFeedback.action.
They are very efficient with all my…
They are very efficient with all my questions and needs. very pleasent
16 December 2025
Unprompted review
Reply from CarGurus
Thank you for your review and 5-star rating!
The car lot stated that was not how…
The car lot stated that was not how things worked that I would have to fill out a new credit application what a runaround than never hear from them
15 December 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your experience. We’re sorry to hear that the dealership requested a new credit application and that you didn’t receive follow-up as expected. While dealerships handle the final financing process, we understand how frustrating this can be and appreciate your feedback, which we’ll use to help improve the experience for future customers.
Dealer would not honor the price- $4,000 less
Selling a Toyota but CarGurus offer came from a local Lexus Dealer. Went out there and he would only offer $4,000 less. I was wondering why a Lexus Dealer would want a Toyota, now I know, bait and switch.
14 December 2025
Unprompted review
Reply from CarGurus
Thank you for reaching out and sharing your experience. We’re sorry to hear that the in-store offer from the Lexus dealer did not align with the CarGurus offer and understand how frustrating this must have been. While CarGurus strives to generate fair value estimates, dealerships do have the right to adjust offers based on further vehicle details or market conditions.
I liked my experience with Mr Jeffrey
I liked my experience with Mr Jeffrey, anything he couldn't answer, he forwarded to the dealership. The fat that he was able to respond so quickly at 3:30 am was reassuring. I hope the dealership experience is just as great! Thanks Mr Jeffery.
13 December 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your experience! We’re glad to hear Jeffrey was responsive and helpful, and we hope your dealership experience is just as smooth and positive.
The cargurus representative did not…
The cargurus representative did not know the vehicle I was asking about and could not answer any of my questions they asked for a vehicle id which was not on the site I can't give an id if its not on the website this needs to be changed back to direct contact with dealership selling the vehicle not cargurus I do not like the new update of how to get in contact with the dealership now it seems like its all AI integrated Im not opposed to AI when it works but this app does not seem like it works well with no human on the other end to give accurate answers about purchasing vehicles. I want the 90s back.
14 December 2025
Unprompted review
Reply from CarGurus
Thank you for your feedback. We understand your frustration and appreciate your input on improving our system, and we’ll share this with our team as we work to make connecting with dealerships smoother and more accurate.
I talked to an assistant on a Sunday as…she was the most friendly, helpful person I have ever encountered in any sales field EVER! She went above and beyond the scope of help that I thought I needed.
I talked to an assistant on a Sunday as they were closed.
14 December 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your experience. We’re glad our assistant was available on a Sunday and appreciate your feedback as we continue to improve support availability.
So far easy to shop on and request…
So far easy to shop on and request information. Undercarriage photos should be part of advertising on site.
14 December 2025
Unprompted review
Reply from CarGurus
Thank you for your feedback! We’re glad to hear shopping and requesting information have been easy, and we’ll pass along your suggestion about including undercarriage photos to our team for consideration.
The worst app i have known they did not…
The worst app i have known they did not approve me the loan but they charge me $250 dollars they said that’s for the dmv fees they never show me any paper showing me anything about those fees from dmv they just gave me a blank paper from the dmv the car dealer name is romcar
5 December 2025
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience. Since CarGurus does not process loans or collect DMV fees directly, we recommend contacting the dealer, Romcar, for a detailed explanation and documentation regarding the $250 charge. You can also report the issue to your local consumer protection agency if you feel the fees were not properly disclosed.
I received immediate responses to my…
I received immediate responses to my questions. They are putting me in contact with the seller.
12 December 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your experience! We’re glad to hear you received prompt responses and were connected with the seller—it’s great to know our support is helping you move forward with your car search.
They response quickly to my inquiries.
11 December 2025
Unprompted review
Reply from CarGurus
Thanks for your feedback! We’re glad to hear that our team was able to respond to your inquiries quickly.
Horrible customer service
Horrible customer service. And their "professional reviewers" are way off. I will not let them sell my mint Honda car with 50K on it. Plenty of other companies to use.
11 December 2025
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand your frustration. Your feedback is important, and we encourage you to share any specific concerns so we can continue improving our service.
Happy new owner
They contacted me immediately and texted and called to help me set up test drive and I was earlier but they were totally fine with that
They were knowledgeable and super great. I bought the car!
9 December 2025
Unprompted review
Reply from CarGurus
That’s fantastic to hear! We’re thrilled your experience was smooth and that you found the right car—congratulations on your purchase!
Great pricing and lots of choices
I love the fact that you can find so many vehicles at the price range you're looking at. The only thing that I would suggest is if your pre-qualified at least ease up on the down payment because they're asking an outrageous amount.
10 December 2025
Unprompted review
Reply from CarGurus
Thank you for your feedback! We’re glad you’re finding vehicles within your price range, and we appreciate your suggestion regarding down payments.
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