CarGurus Reviews 1,166

John Fritz helped me purchase my first vehicle. Great service and honest about all info.

It was decent

Took time to ask what I needed to buy this car I saw in there site

I don't like the fact that you'll don't give first time buyers a chance to build there credit with you, such as the car we want cost 10,000 and I'm putting down 3,000,but you'll want a co-signer . I'm trying to build my credit not there's .

CAR AND CARAVAN COMPANY
Brigg
Dn20 8lt

AVOID AVOID AVOID
Bought a ford ranger from this company great service at the beginning.
Took my ranger home only to find it had a few faults ie: brakes didn't work properly the start up was super slow and when the heating was on the fumes were coming back into the car.
I took the vehicle back and was told they would fix the issues. 7 days later goes to collect vehicle and the vehicle was still the same, baring in mind they had told me engineer had fixed it. So I left my Vehicle there another few days and was reassured it was going to get fixed.
Another couple of days goes by and I get a call! Your vehicle is ready i get a friend to pickup the vehicle and bring it to my home address.
The next day I take my kids to school and low and behold the vehicle is still the same I nearly ended up in an accident with my children in the car due to the brakes.
I called the company and tell them I want to return the vehicle.
The staff start been super rude and sending me from pillar to post only to be told they can't authorise a refund until the manager is in.
Eventually after 13 days of messing and them having my vehicle they finally take the vehicle back.
This company sell faulty vehicles and start been rude when you want to return absolutely disgusting behaviour especially when they know I had two young children.
Absolute scammers.

Very helpful agent. Said she would send all pertinent info to the dealer.

Everything is perfect this will be my second car

They said they would call me back I sent them my phone number waiting all day and nothing no one called me ! And then they ask me for a review after how can you ask for a review and didn’t even call to talk me … maybe they will call me tomorrow and I’ll change my review

I tried to ask a question and it would not give me an answer without my name, phone number, and email? That's ridiculous!

That just said I haven’t had an experience except for somehow. This company has sold my personal information in the dark web. I’ve got a report from every credit union company and I am so be aware buyer beware car gurus are criminals. Nothing is safe. Nothing is sacred.

Very quick response and very professional!

I was able to get a fast response and information I needed.

easy to find vehicles and quick response to questions

Specifically on reaching someone to get more photos of the car (only one photo online) AI doesn't help, eventually gets you to a person, person advises to send a link to the webpage, then after a good bit of waiting advises they are unable to find the conversation thread I had with someone (but there hasn't been a conversation yet). So after waiting it says it can't find something that 1: wasn't needed, 2 wasn't asked for, 3: and immediately ended the conversation instead of asking more questions. I still haven't been able to ask anyone for more photos of the car, and there's no phone number or way to contact anyone. Luckily I noted the cars photo is parked in front of a sign with a phone number. So I will try that. Otherwise, a fail on cargurus part when it comes to providing some type of way to get more information on a car.

ROI with this advertising is a loss. We cancelled it and saw an increase in margins with no loss in sales quanitity. Leads were mostly out of the target are or possibly bots with no phone numbers. Conversion rate of leads was under 2%. Customer service was very poor, communication lacking, promises including scheduled calls were broken. Cancelling was extremely difficult with intentional delays to continue billing us. Finally had to call the credit card company and do a charge back after being ignored for over a month via emails and phone calls.

A bit frustrated that I just spent far too much time following up on a vehicle I was interested in, and I am needing to be able to finance not cash buy, and after days of repeated pressure calls and communications w/the car lot the vehicle is @, today the guy tells me oh sorry we’re a cash buy only car lot and don’t have financing options available. So I just wasted far too much of my time looking in to a vehicle I wouldn’t be able to finance ?!? It said to check out our affordable financing options available on car gurus site and the dealers site as well. so ok that’s again pretty annoying really. Don’t mislead or project untrue and false pretenses just to get people to your site. Bad marketing and business model if you have to do all that .

Excellent communication and fast response

They don't understand different methods of payment. I went through two agents neighter could provide OTD pricing.