Fantastic service! Alongside with the quality work they did, the staff was super friendly and spoke perfect English with me. (Carglass Saarlouis)
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5-star customer service! Timely appointment and solid installation. Great warranty, too! 1-star reduction for parking my vehicle under a tree after new glass install that prompted a stop at the car w... See more
I had a good experience here. The people in front desk were friendly (not usual in Germany) and the repair was good and fast. About the price I can't say much, as it was covered by insurance. My... See more
I went straight to carglass to make my appointment. Very friendly, helpful professional staff. The appointment was made around my work schedule. The work was carried out within the time frame give... See more
Company details
Information provided by various external sources
Die Carglass GmbH hat mit 330 Service Centern und mehr als 380 mobilen Einheiten ein einzigartiges Netzwerk an Stationen für die Reparatur und den Neueinbau von Fahrzeugglas in Deutschland. Das Unternehmen hilft Autofahrern im ganzen Bundesgebiet und bearbeitet jährlich rund 1,2 Millionen Kundenanfragen. Für die Reparatur setzen die geschulten Carglass-Monteure das eigens vom Unternehmen entwickelte und patentierte Verfahren „Glass Medic“ ein. Das Auto ist innerhalb von circa 30 Minuten wieder fahrbereit. Beim Neueinbau von Windschutz-, Seiten- oder Heckscheiben greift der Fahrzeugglasspezialist auf eine Bandbreite von insgesamt rund 50.000 verschiedenen Scheiben, die es derzeit auf dem Markt gibt, zurück. Dabei entsprechen alle Produkte den gleichen Qualitätsanforderungen wie die Originalscheiben der Fahrzeughersteller. Carglass kann unabhängig von Hersteller, Typ oder Baujahr alle Fahrzeugscheiben reparieren oder neu einbauen – in den meisten Fällen selbst bei ausgelaufenen Modellen, Young- oder Oldtimern sowie Spezialfahrzeugen. Carglass führt außerdem flächendeckend in ganz Deutschland die fachmännische Kalibrierung der Kameras und Sensoren von Fahrzeugen mit Fahrerassistenzsystemen (FAS) durch, wenn der Hersteller dies nach dem Neueinbau einer Windschutzscheibe vorsieht.
Contact info
Godorfer Hauptstr. 175, 50997, Köln, Germany
- socialmedia@carglass.de
- carglass.de
4.7
Excellent
186K reviews
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Small details matter
Did they replace the front windshield?
-Yes
I'm 3 days in and the windshield is still in place, i guess they did that part as they were supposed to, but.....
My only issue was that they claimed they had also cleaned the vehicle, but it was actually way dirtier than it was.
Air vents, front doors (Interior), steering wheel and the dashboard were full of small plastic particles. I know exactly how dirty the driver side floor mat was, they did remove some dirt, but you could tell they didn't really bother.
5 July 2024
Reply from Carglass®
Sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben.
Wir bedauern sehr zu hören, dass der Service nicht zu Ihrer Zufriedenheit verlaufen ist.
Gerne möchten wir Ihrem Anliegen in den einzelnen Punkten nachgehen und benötigen dazu ein paar Angaben.
Bitte schicken Sie uns doch eine Mail mit Ihrem Kennzeichen und Ihrer Telefonnummer sowie eine Kopie Ihrer Bewertung an socialmedia@carglass.de, damit wir den Auftrag zuordnen und an unseren Kundenservice weiterleiten können.
Mit freundlichen Grüßen
Ihr Carglass® Team
super Service
4 July 2024
Top Service!
2 July 2024
Top Service absolut zufreieden
Top Service absolut zufreieden
Ich war in der Filiale in Wiesbaden
Nordenstatt
2 July 2024
Top 👍🏻 👍🏻👍🏻🙂👍🏻👍🏻👍🏻
1 July 2024
Top !!!!!!!
26 June 2024
Top 10..........!
25 June 2024
It does what it says on the packet
24 June 2024
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