Everything went smoothly, with no issues, fines, or delays. The staff were polite and efficient. I had my own insurance, and there were no unexpected charges. The car was almost brand new, with only a... See more
Company replied
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See what reviewers are saying
I booked Peugeot 308 station wagon,when arriving at Chopin airport went to Carfree office and after few minutes desk clerk giving me wrong car(Mitsubishi SUV)-match smaller than I expected to get.fina... See more
Company replied
I rented a Toyota Yaris cross hybrid from CarFree for a short trip around Poland. It's fine for short city trips, but for longer journeys, especially motorways, I wouldn't recommend it. When I floo... See more
Company replied
I had a very good experience with Car Free Rent a Car. I received a Toyota Yaris Hybrid for a short trip in eastern Poland, and the car was clean, comfortable, economical, and perfect for my n... See more
Company replied
Company details
Written by the company
CarFree Rent a Car is a modern rental company built around simplicity, transparency, and convenience. Our goal is to remove the stress from car rental and replace it with a fast, intuitive, and hassle-free experience. We offer a wide, regularly refreshed fleet: from compact city cars and comfortable business sedans to spacious SUVs for families and longer journeys. We focus on clear terms, fair pricing with no hidden fees, and smooth service at every stage of the rental. Our team provides quick support and a personal approach whenever you need it.
CarFree - A Wide Fleet of Cars!
Written by the company
- Over 3,000 new cars in our fleet!
- We offer cars from every segment - from small city cars (B segment), through compact and family cars (C segment such as Toyota Corolla Touring Sports or Toyota C-HR Hybrid), to SUVs like the Hyundai Tucson. We also provide premium vehicles such as Mercedes and Lexus, as well as 9-seater vans ideal for holidays and passenger transport, and cargo vans perfect for moving house. All vehicles are available immediately.
26 locations across Poland + a branch at Prague Airport (Czech Republic)
Check availability!
Rent a car wherever you are - with no unnecessary formalities or wasted time.
We operate in 26 locations across Poland and have one branch in the Czech Republic at Prague Airport, so you can pick up your car exactly where you need it.
We offer a modern fleet of vehicles and a fast pickup process - booking takes just a few minutes, and you can collect your keys almost immediately.
Contact info
Cybernetyki 5, 02-677, Warszawa, Poland
- +48 794 500 550
- rezerwacje@carfree.pl
- carfree.pl
🚗ENJOY 11% OFF with promo CODE "TP11"🚗
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hidden fees
Hidden fees
Charged me three times the rental fee as a punishment for arriving 3h late
8 March 2026
Unprompted review
Reply from CarFree Rent a Car
Thank you for your feedback. Unfortunately, we are unable to verify which reservation and rental type your comment refers to based on the provided information.
However, the situation described appears to be related to additional charges due to a late pickup. In cases of bookings made through intermediaries, specific procedures and conditions may apply, including fees for late arrivals.
We encourage you to contact our support team at support@carfree.pl so we can review your case in detail and provide a clear explanation.
Best regards,
CarFree Rent a Car
Really great people
Really great people to deal with the are always trying to help.
2 February 2026
Unprompted review
Reply from CarFree Rent a Car
Thank you for your kind words! We are thrilled to hear that you found our team to be really great people to deal with.
At Carfree, we always strive to be as helpful as possible to ensure our customers have a smooth and pleasant experience.
We look forward to assisting you again soon!
Best regards,
Carfree Rent a Car
Beware!! THEY ACCEPT ONLY "EMBOSSED" CREDIT CARDS
They made me buy their Full Coverage Insurance - 400 PLN for 1 day for a 9 seater, much more than I paid for the rental itself - because my credit card was not Embossed letters and numbers (as most of credit cards nowadays in Europe aren't embossed).
I'm really unhappy with that car renting company. It's just a way to force the client to buy their full insurance, because of that silly thing that the credit card has flat letters and not embossed. I had no choice but to buy their insurance because I needed the car.
I've already rented plenty of cars over the world, and I never had that a car rental company require the credit card should be embossed.
10 March 2026
Unprompted review
Reply from CarFree Rent a Car
We are sorry for the situation and the inconvenience you have experienced.
However, we explain that the standards for credit card acceptance arise from requirements described in the rental regulations available from the intermediary.
Yours sincerely,
CarFree Rent a Car
Very good service.
Very good service.
No hiding charge
Car in good condition
I really recommend it
11 March 2026
Unprompted review
Reply from CarFree Rent a Car
Thank you for your recommendation! We are thrilled that you enjoyed our very good service.
We look forward to seeing you again!
Best regards,
Carfree Rent a Car
Reply from CarFree Rent a Car
Dziękujemy za opinię! Cieszymy się, że obsługa i auto spełniły Pana oczekiwania oraz że wszystko było zgodne z zamówieniem.
Do zobaczenia przy kolejnym wynajmie!
Pozdrawiamy,
Carfree Rent a Car
Reply from CarFree Rent a Car
Thank you for your feedback! We are thrilled to hear that you enjoyed our great service.
We look forward to seeing you again on your next trip!
Best regards,
Carfree Rent a Car
I'm extremely satisfied.
5 March 2026
Unprompted review
Reply from CarFree Rent a Car
Thank you so much! We are thrilled to hear that you are extremely satisfied with our services.
We look forward to welcoming you back for your next rental!
Best regards,
Carfree Rent a Car
Reply from CarFree Rent a Car
Thank you! We are glad to hear that you had a very good experience and were satisfied with the car.
Hope to see you again soon!
Best regards,
Carfree Rent a Car
Reply from CarFree Rent a Car
Thank you for the high rating! We’re thrilled to hear you enjoyed our service and that our team made a great impression. 6 stars sounds amazing!
Hope to see you again!
Best regards,
Carfree Rent a Car
We arrived and they wouldn't accept my…
We arrived and they wouldn't accept my card because it didn't have raised numbers, my debit card was the only card that had the raised numbers but they wouldn't accept because it said Debit. They would accept a regular credit card if I paid an additional $250 for their insurance. Scam. Oh then after I got back they emailed me every day asking for me to fill out their survey. Only too 24 emails before I decided warn everyone not to book them through a third party.
28 February 2026
Reply from CarFree Rent a Car
We sincerely apologize for the inconvenience you experienced. The requirement for a credit card with raised digits is a standard security procedure in many car rentals to ensure proper pre-authorization.
We also deeply regret the excessive number of survey emails you received. This was due to a technical error in our automated system, which we are currently fixing to prevent this from happening again.
Best regards,
Carfree Rent a Car
Reply from CarFree Rent a Car
Thank you for your feedback! We are glad that you enjoyed our professional service and that the collection and drop-off were easy and efficient.
We hope to see you again!
Best regards,
Carfree Rent a Car
Everything went smoothly and fast with…
Everything went smoothly and fast with the car pickup aswell as the return part. The car was new, clean and in excellent condition, as advertised. Really great experience overall!
27 February 2026
Reply from CarFree Rent a Car
Thank you for your feedback! We are glad that everything went smoothly and fast. It is great to hear that the car’s condition met your expectations.
We hope to see you again!
Best regards,
Carfree Rent a Car
Very good people and helpful .
3 March 2026
Reply from CarFree Rent a Car
Thank you for your kind words! We are delighted to hear that our team was helpful and provided you with a great experience.
We look forward to seeing you again!
Best regards,
Carfree Rent a Car
Reply from CarFree Rent a Car
Thank you for your positive feedback! We are glad that the cleanliness of the car and our quick pickup process met your expectations.
We look forward to seeing you again!
Best regards,
Carfree Rent a Car
Amazing 10/10 experience
My experience with the rental company has been amazing. The customer service was top notch. I got a new car (less than 1000 km driven) and the whole pickup and return process was easy and professionally handled by the representative.
3 March 2026
Reply from CarFree Rent a Car
Thank you for your amazing feedback! We are glad you enjoyed our service and the new car.
We look forward to seeing you again!
Pozdrawiamy,
Carfree Rent a Car
Very professional service
Very professional service
After approach to customer desks whole transaction took 4 me approx. 10 min
Large selection of cars, good prices
Always recommend
2 March 2026
Reply from CarFree Rent a Car
Thank you for your positive feedback! We are glad you enjoyed our professional and fast service.
We look forward to seeing you again!
Pozdrawiamy,
Carfree Rent a Car
A very reputable company
A very reputable company, competitive prices, and a new fleet of cars. I highly recommend them.
9 February 2026
Unprompted review
Reply from CarFree Rent a Car
Thank you for your high recommendation! It is our goal to provide the best value for our customers, so we are glad you appreciated our competitive prices and our new fleet of cars. Maintaining high standards is what we strive for every day.
We look forward to welcoming you back for your next journey!
Best regards,
Carfree Rent a Car
Great team and expirience
Great team and expirience
Timely deliverd car, Clean and well kept
Return procidure was swift and freindly
Good service
26 February 2026
Reply from CarFree Rent a Car
Thank you for your feedback! We are thrilled to hear that you had such a great experience with our team.
It is our priority to provide clean and well-kept cars delivered right on time. We are also glad that the return procedure was swift and friendly.
Thank you for choosing our service, and we look forward to seeing you again!
Best regards,
Carfree Rent a Car
Best like allways,never any issue
22 February 2026
Unprompted review
Reply from CarFree Rent a Car
Thank you for your loyalty! It’s great to hear that every experience with us has been the best so far and completely worry-free.
Consistency is key for us, so knowing that you’ve never had any issues is the best feedback we could receive. We’ll be ready for your next visit!
Best regards,
Carfree Rent a Car
Great Car Rental (Katowice)
Very good experience from multiple visits to Katowice Airport. Always someone at the desk to pick up and drop off.
Always been given a nice car to drive.
For international customers just make sure you have a credit card with your full name on it as I was lucky to have brought one the first time.
15 February 2026
Unprompted review
Reply from CarFree Rent a Car
Thank you for your fantastic feedback and for choosing our Katowice Airport branch for your multiple visits!
We are delighted to hear that our team is always at the desk ready to assist you and that you’ve consistently enjoyed the cars we provide. Reliability and availability are our top priorities, especially for travelers on a tight schedule. We look forward to welcoming you back!
Best regards,
Carfree Rent a Car
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