CarFree Rent a Car Reviews 

FULL SCAM COMPANY I WILL BE GOING TO THE MEDIA WITH THIS

They required an "embossed" creditcard for the deposit, and said that this was non-negotiable. It didn't matter that I had a passport in the same name, other cards etc. They then coerced me into paying for the full insurance, which cost more than the car rental itself and I was allowed to pay with the beforementioned, unembossed credit card!? As if a full insurance on the car can act as legal ID authentication. An absolute scam. The employee behind the counter was completely rigid and had 0 authority. I requested to speak with his supervisor, but that wasn't possible either. An all together horrendous experience. If you want to rent a car in Krakow airport, steer clear of this company.

A car rental that was supposed to cost me around $300 ended up costing more than $1500 (!!!). I was charged around 5000 PLN even though the car was returned without any damage at all. In addition, I was told in advance that returning the car to a different city would cost 299 PLN, but in reality I was charged much more. Also, the “full insurance” I paid for through Discover Cars turned out not to actually be full coverage with the rental company. It honestly feels like they try to squeeze as much money as possible from customers in every possible way. Very disappointing service and complete lack of transparency — I strongly recommend being careful and staying away from this company.

Poor customer service, not sure why I submit a detailed form online just to be asked the exact same details in person, refusing a card that was completely fine to book with, saying the same card would be fine "if I come back 3 hours later" (no explanation as to why 3 hours would suddenly make my payment card ok?).

One person working the desk while the other 3 chit chat among themselves with a queue of people waiting to be served.

Avoid.

The car was an excellent Hybrid and both pickup and and drop off were very straightforward and eaay. A good price too!

All good very good service

In Szczecin/Poland when Carfree agent authorizing my caution for Toyota C-HR, he charged my Canadian MasterCard for 5000 zł, and a few days after car was returned he charged my MasterCard again for the second driver without my consent. When you are dealing with such rental company, remember you should always take "caution" to avoid scams, overcharges, and unauthorized recurring payments...!

This was my 5th time with those guys, ranging between 2 and 5 weeks of rental periods, 3 different classes of vehicles and different weather seasons. All of the cars were practically brand new, clean and comfortable (from small crossover to a 7 seater)
Easy pick up, no delays...just easy and strss free.
Always offered help with pairing your devices to the car, explained all the functions, fullest possible lvl of insurances available, no limits to crossing borders (except to the east now because of the war in Ukraine) Always on good tires (depending on the season) ....
Yeah don't look any further
The only thing to know, and the only drawback (to some of us)...NOT ACCEPTING AMERICAN EXPRESS

Bardzo miła obsługa. Szybko sprawnie. Napewno nie raz jeszcze skorzystam . Polecam w 100 %

My experience with CarFree in Kraków was disappointing and stressful. Despite already having full insurance coverage through Ryanair (provided by AXA), we were forced to purchase additional insurance from the rental company. The reason given was that the credit card did not display my full name, which felt like an unreasonable and unnecessary requirement.

What made the situation even more frustrating was the inconsistency: although my credit card was considered unacceptable for validating the AXA insurance, the same card was accepted without any issue when paying for CarFree’s own insurance. This contradiction gave the impression that the requirement was selectively enforced.

This resulted in unexpected extra costs and raised concerns about transparency and fairness.

Looking more broadly, CarFree generally has strong overall ratings (around 4.5–4.6/5 on platforms like Trustpilot), with many customers praising the staff, clean vehicles, and smooth rental process. However, there is a clear pattern in negative reviews that matches our experience. Several customers report:

* Being required to buy additional insurance, even when they already had third-party coverage
* Issues with credit card requirements (e.g., name format, non-embossed cards)
* Unexpected extra charges or conditions not clearly explained upfront

Conclusion:
While CarFree can provide good service and well-maintained cars, their policies regarding insurance and payment conditions can be rigid and, at times, inconsistently applied. Customers should carefully review all terms in advance and be aware that additional charges may arise—even when they already have valid insurance.

Everything went a smooth and exactly as agreed

very good. value vs car. no any extra charge. Krakow Airport

Miła obsluga

Very good and friendly service. After booking your car, someone calls to confirm all the details, and you can ask any questions you may have. The main reason I chose this company was that they do not require any deposit and offer flexible insurance packages. I also really like the option to return the car to any branch, which makes the whole experience even more convenient.

Very Impressed. Highly recommend

Very professional team that makes your journey so much easier and comfortable throughout their service. The cars are always clean and ready for the road with no issues to come back. Highly recommended

Terrible experience. $1200 deposit not returned and later hit with a $400 damage charge with no clear evidence or proper inspection report. Felt completely unfair and not transparent at all. Disputing through my bank.

great staff!!

Do not hire from this company. We arrived late with two children and were told my credit card was not acceptable. Their paperwork stated the credit card needed to be in the full first name and surname of the main driver, mine had this but as my passport and licence stated my middle name, they would not accept the credit card unless we paid their insurance despite having taken out further insurance when booking. Basically it is presumably them scamming for more money.

Now reading the recent reviews, all the issues stem around credit cards. Despite being able to provide 4 forms of identification and showing them their own paperwork's fine print, my credit card was not accepted without further payment. Have obviously never had this issue regarding a credit card before. In the end we had to buy but were given a 'discount' on the insurance.

Now reading recent reviews, I am concerned about returning the car as it seems they will find fault. I will never hire from them again and only did this time as we needed a larger vehicle and it seemed to be the only one with availability. Regarding the car also, while it might seem an upgrade to get an 9 seater when a 7 seater was booked, it was then a van with less comfort than the larger car we expected. Really, really unhappy with the company and as said, will never hire again. If I could give an even worse score I would. I should have written this whole review in capitals. DO NOT USE THIS COMPANY!